1. How do I get another copy of my itinerary?
You may retrieve your booking online through Manage Booking. Once you retrieve your booking, you have the option to print the itinerary page. 2. I got a blank page after submitting payment, how do I know if my payment got through? Is my booking confirmed?
Your booking may or may not be confirmed. To check, please retrieve your booking online through Manage Booking. You may also contact your issuing bank to check if the transaction has been charged to your credit card.
If your issuing bank says that payment is captured but your booking is declined by our reservations system, this means that payment was not posted in Cebu Pacific’s system. Your issuing bank will eventually restore your credit limit and you may follow this up with them. 3. What should I do if my booking status says “On Hold” and I used a credit card to pay?
Please check back with us in 30 mins to 1 hour and try to retrieve your booking online through Manage Booking. Do not attempt to book again as this may result to a duplicate booking. 4. How do I enter my name in the guest details page?
It is mandatory that your name should be identical to your passport, visa and other travel documents as these items will be checked at point of check-in and also to meet the entry requirements of your destination city. 5. I have a single name, how do I enter this in the Guest details page?
Just enter your name on both the First and Last name fields. 6. I have a Jr. in my name, how do I enter this in the Guest details page?
Just enter your suffix in the Last name field with your surname. 7. Where can I see the fare rules?
The fare rules are displayed during the booking process or more specifically on the Select Flight page. These are shown at the bottom of the page as soon as you select a flight. You may also view the fees summary page here. 8. Under Guest Details page, what do the “Titles” mean?
- Mr. – Adult Men
- Ms. – Adult Women
- Master – Male children
- Miss – Female children
9. My child is an infant now but on our date of travel, he/ she will be a child already. How will I book him/ her?
You should book him/ her as a child already and enter the valid birth date. 10. Can I book an international flight even if my passport has expired?
Yes. Just enter your previous passport number and as soon as you get a new one, you may contact the Call Center at (632) 70-20-888 to update this information. 11. I already made a booking for myself and decided afterwards that my child will travel with me. Can I book him/ her separately online?
No, please book via the Call Center or Ticket offices instead. Your child will be treated as an Unaccompanied Minor if you book him/ her separately online and you will be charged the Unaccompanied Minor fee. 12. Where can I view the list of fees and charges?
The fees summary page is here. 13. Can I book hotel rooms and package tours online?
Yes you can. Just click here. 14. How do I know if my booking is confirmed?
You may retrieve your booking online through Manage Booking. The booking status is displayed in your Itinerary Receipt. . 15. How do I print my Itinerary receipt?
You may retrieve your booking online through Manage Booking. You may print your Itinerary Receipt by clicking the “Print Itinerary Receipt” button on the top-right portion of the page. 16. I didn’t receive my itinerary via email, what will I do?
Please retrieve your booking online instead through Manage Booking. Click on the “Print Itinerary Receipt” button on the top-right portion of the page to print your Itinerary Receipt
Below are some possible reasons why you’re unable to receive the Itinerary Receipt via email:
1. You may have set up filters and the message from Cebu Pacific is going directly to a designated folder other than the Inbox. Please check your filters and other folders in your mailbox.
2. You may be blocking Cebu Pacific’s email address. Please check any settings in your email browser that configures blocked senders.
3. There’s a delay in the delivery due to problems such as heavy internet traffic or routing problems.
4. You may have entered an incorrect email address. If you are a CEB Club member, you may login and check your email address in My Profile page.
Due to several reasons which are beyond the control of Cebu Pacific, we can only guarantee the sending of Itinerary Receipt. Receiving of emails is an entirely different matter and hopefully the information above helps you. 17. How do I know what fare class I am booking?
On the Select Flight page, the fare class is indicated above the fare rules. 18. How do I know the type of aircraft that we’ll be using for our flight?
On the Select Flight page, point your cursor on the Flight number to view not just the aircraft type but the following info as well: Route name and Estimated Flight time. 19. How can I purchase more baggage allowance?
Visit the Manage Booking, retrieve your booking and click on “Purchase Bag.” You may also purchase more excess baggage allowance when you change your flights, i.e. rebook or reroute. 20. Can I make changes to my itinerary online?
Yes you may. Visit the Manage Booking portion, retrieve your booking and choose the type of booking change that you wish to do. 21. I’d like to change my seat online for a flight I’ve already booked, how do I do this?
Visit the Manage Booking portion, retrieve your booking and click on “Purchase Add-ons.” You may also change your seat when you change your flights, i.e. rebook or reroute. 22. Do you accept debit cards?
Yes, for as long as your issuing bank allows either your Visa or Mastercard debit card to be transacted online. If you want to be sure, please contact your issuing bank first. 23. How do I make a name change for my booking online?
Please contact the Call Center at (632) 70-20-888. 24. I misspelled the guest name/s in my booking, what do I do?
Please contact the Call Center at (632) 70-20-888. 25. I’m a senior citizen. Can I book online?
Yes but you may not avail of the Senior Citizen discount. If you wish to avail of your discount, please book via our Sales Offices. 26. I didn’t receive my itinerary. I’ve paid through a bank. How can I retrieve my booking?
Visit Manage Booking and retrieve your booking using Option 3 – Departure date, email address and from/ to cities. Your confirmation number and booking status will be displayed at the upper right hand in the Itinerary Receipt. 27. I’m going to redeem my Travel Fund, can I do it online?
No. Please contact our Call Center instead at (632) 70-20-888, or visit any of our Sales offices. 28. I have a gift certificate issued by Cebu Pacific, can I use it to pay for my online booking?
No. Gift Certificates may be redeemed via our Call Center or visit any of our Sales offices. 29. I made a mistake, can’t I just press the back button?
In this case, it’s best to restart your booking. 30. I thought my payment didn’t go through so I booked again. Now, I was charged twice. What can I do about it?
Applicable penalties will apply for any booking changes. 31. I’m about to renew my passport. Is it okay to input the old one? Do I need to call to provide new after renewal?
Yes. Just enter your previous passport number and as soon as you get a new one, you may contact the Call Center at (632) 70-20-888. 32. I made a mistake in a friend’s name. How can I correct it?
Please contact our Call Center at (632) 70-20-888.
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