Check-in Time

As early as 4 hours before the flight, guest can do self-service check-in up to 1 hour before departure time. The self-service check-in kiosk is available to all guests except the following and must proceed to the check-in counters for their check-in process. Unaccompanied minor Guest of 10 or more under 1 booking record Guests on ATR and/or non-direct flights. The following guests due to several factors including, but not limited to, presentation of original travel documents, profiling etc., are requested to proceed to the check-in counter to claim their boarding pass after checking in using the self-service check-in kiosk. Expectant mothers Guests with infants Guests with reduced mobility or requiring special assistance

Important Reminders

Timely Reminders

3 hours up to 45 minutes before departure - Checked-in baggage can be dropped at the Bag Drop counter for weighing and tagging. 30 minutes before depature – Web Check-In guests should be at the boarding gate.

FAQs

1. Where can I check-in?

Self-service check-in kiosks are strategically located on aisles D and E of NAIA Terminal 3.

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2. Is there a kiosk check-in fee?

There is no fee for using these self-service check-in kiosks.

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3. Are there restrictions on the web check-in service?

There are certain cases wherein we disallow self-service check-in as these would entail special handling. These are:

The self-service check-in kiosk is available to all guests except the following and must proceed to the check-in counters for their check-in process.

1. Unaccompanied minor
2. Guest of 10 or more under 1 booking record
3. Guests on ATR and/or non-direct flights.

The following guests due to several factors including, but not limited to, presentation of original travel documents, profiling etc., are requested to proceed to the check-in counter to claim their boarding pass after checking in using the self-service check-in kiosk.

• Expectant mothers
• Guests with infants
• Guests with reduced mobility or requiring special assistance

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4. Do I need to print my boarding pass?

Yes, you need to get the boarding pass from the kiosk.

5. I don’t have a checked baggage, do I still need to go to the bag drop counter?

If you are a Lite Fare international guest, you need to drop by the bag drop counter for documents verification at least 45 minutes before departure time.

If you are a wLite Fare domestic guest, you may go straight to the boarding gate. Be sure to be there at least 30 minutes before departure time.

Please allow ample time for security checks and Immigration clearance. We strictly close the boarding gate 15 minutes before departure time

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6. There is no boarding gate indicated in my boarding pass. What do I do?

Please check your gate assignment with our airport staff.

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7. I want to rebook a flight I have already checked-in online. Can I do this?

No. Once you have checked-in for your flight, you can no longer make any changes. Your fare is already considered flown.

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8. I want to cancel a flight I have already checked-in online. Can I do this?

No. Once you have checked-in for your flight, you can no longer cancel your flight. Your fare is already considered flown.

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9. I checked-in using the kiosk for my international flight but got to the bag drop counter 35 minutes before departure time. Can I still take the flight?

You will no longer be accommodated for your flight. You need to be at the bag drop counter at least 45 minutes before departure time.

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10. I have not paid for my travel tax, where will I pay this?

You need to pay for your Philippine travel tax at the Philippine Tourism Authority counter before going to the check-in area

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