Online Terms & Conditions

In addition to all other applicable tariffs, conditions of carriage, rules, regulations, fares, charges, policies, guidelines, disclaimers, terms or conditions (collectively, the "Terms"), as a registered or unregistered, authorized or non-authorized user (including user's invitees and all other persons with access to user's passwords) (collectively, "Users") of Cebu Pacific's internet services, you are voluntarily, expressly and knowingly hereby agreeing that these Online terms & Conditions apply to your access and use of Cebu Pacific's internet services, and that you are bound by them. If you do not agree, you must not use or permit others to use Cebu Pacific's internet services.

Online Bookings
  • Online bookings must be made at least 24 hours before and no more than 330 days before date of travel.


Payment, Issuance of e-Ticket and Airport Check-in
  • Only Visa and Mastercard cards will be accepted for online payment
  • It is not necessary that cardholder is part of traveling party. You may purchase a ticket for your relatives and friends and simply email to them the e-Ticket transaction receipt.
  • Cebu Pacific e-Tickets will be issued for all bookings made and paid online. The e-Ticket transaction receipt shall be sent to the specified email address shortly after the online payment is done. Should the owner of the designated email address not receive the transaction receipt in 2 hours, guest may call the Cebu Pacific Call Center at (632) 70-20-888.
  • Guests are required to print the e-Ticket transaction receipt for their reference and to gain entry into the airport.
  • Guests should present a valid photo ID upon check-in. The name in the photo-ID should match the guest name that was entered upon booking. Sample valid photo IDs are as follows: Passport, Social Security System (SSS) ID, Tax Identification Number ID with photo, Credit card with photo and Driver"s License.
  • Failure to present a valid photo ID will result in your being refused check-in.
  • Manila to Hong Kong flights utilize the Ninoy Aquino International Airport (NAIA) International Passenger Terminal 1, while domestic flights coming from Manila utilise the Manila Domestic Passenger Terminal 1 at Domestic Airport Road, Pasay City.
  • Cebu Pacific reserves the right to refuse you or your baggage if, in the exercise of reasonable discretion, we determine that the payment of your fare has been done fraudulently or unlawfully. To avoid inconvenience, kindly bring with you the credit card used for booking for presentation at the check-in counter. If you are booking for a third party, please have the third party bring a photocopy of the front of the credit card .


Special Handling Cases and Discounts
  • Special cases and discounts with documentation requirements may not be booked via the website. These cases shall be coursed through the Call Center at (632) 70-20-888 or through our Ticket Offices. These cases/discounts with documentation requirements include unaccompanied minor, expectant mothers, incapacitated guests, senior citizen, travel tax discount and tax exemption discount.


Guest Responsibilities
  • The Cebu Pacific internet services are for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, transform, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the services.
  • You must keep your e-Ticket number secure and protected from unauthorized access or use. You represent that you are at least 18 years of age to use Cebu Pacific's internet services in accordance with all terms & conditions herein and to create binding legal obligations for any liability you may incur as a result of the use of this site.
  • You understand that you are financially responsible for all uses of this site by you. You also warrant that all information supplied by you or members of your traveling party is true and correct.


General Information / limitation
  • All e-tickets purchased through these services are subject to Cebu Pacific's Conditions of Contract and General Conditions of Carriage.
  • Quoted fares may not include all applicable airport or guest taxes, which must be paid by each guest. Such information may be quoted alongside the fare and included in the total due.
  • Some airports will also require guest facilities charges which will be paid by the guest at the airport.
  • Cebu Pacific reserves the right to terminate and restrict access to its internet services without prior notice or explanation.
  • To the maximum extent permitted by law, Cebu Pacific is not liable for any injury, loss, claim, damage, including those based in negligence, whether actual, incidental or consequential (including, but not limited to, lost profits or special damages) which arises out of or is any way connected with Cebu Pacific's internet services.


Security
  • Cebu Pacific will take all reasonable measures to ensure that information you transmit to Cebu Pacific using its internet services will remain confidential and protected from unauthorised access but Cebu Pacific does not warrant against unauthorised access and will not be liable for any unauthorised access by any means to that information.


Jurisdiction
  • This agreement is governed by the laws of the Republic of the Philippines and you agree to submit to the exclusive jurisdiction of the courts of the Republic of the Philippines, to the exclusion of all others.


CONDITIONS OF CARRIAGE:

General Information
The time shown on flight coupons is the estimated time of flight departure. The guest must be at the airport check-in counter (or other site specified by Carrier) no later than forty-five (45) minutes before PUBLISHED departure time.

Lack of travel documents required, or late presentation of guest at check-in counter, entails denial of acceptance on the flight, without liability to Carrier.

In addition, should the guest fail to depart, the Carrier will be free to cancel all reservations for connecting or return flight.

Please refer to the Carrier\’s Conditions of Carriage for Guests and Baggage for a complete text thereof.

Free Baggage Allowance and Handcarried Baggage
  1. Guests are allowed free baggage allowance of 20 kilograms. Infant tickets are NOT entitled to free baggage allowance except where seats are occupied and corresponding ADULT fares are paid.
  2. Guests are allowed to carry one (1) piece of handcarried baggage not weighing more than seven (7) kgs per guest. The sum of the outside dimensions of each piece of handcarried baggage should not exceed 115cms (45 inches) including protrusions. Dimensions: 55cms + 40cms + 20cms ( length + width + height ).
  3. For handcarried baggage, (a) any item exceeding the specified dimensions will be weighed and tagged according to the Rules and Regulations of Checked Baggage; (b) contents can only be personal effects and can be readily opened for inspection; (c) all pieces must fit under the seat or in the overhead bin.
  4. In addition to the free baggage allowance, these articles may be carried free provided they remain in the guest’s custody during the flight: (1) ladies handbag, pocket book, or purse; (2) overcoat wrap or blanket; (3) small camera and/or a pair of binoculars; (4) reasonable amount of reading material for the flight; (5) infant’s food for consumption in flight, infants carrying basket; and (6) a pair of crutches and/or braces or other prosthetic device for the guest’s use.

    An infant’s carrying basket, guest’s fully collapsible wheelchair, crutches, braces, or prosthetic devices may be carried in the aircraft cargo compartment instead of in the guest cabin free-of-charge in addition to the free baggage allowance.

  5. Medicines and toiletries in limited quantities which are necessary or appropriate for the guest during the journey, such as non-aerosol hairsprays, perfumes, and medicines containing alcohol, may be carried.



Restricted and Dangerous Articles in Baggage
For safety reasons, the following dangerous articles are not allowed to be carried in the guests baggage: Compressed gases (deeply refrigerated, flammable, non-flammable and poisonous) such as butane, oxygen, liquid nitrogen, aqualung cylinders; corrosives such as acids, alkalis, mercury and wet cell batteries; explosives, munitions, fireworks and flares; flammable liquids and solids such as lighter fuel, matches, paints, thinners, fire-lighters; radioactive materials; brief-cases and attaché cases with installed alarm devices; oxidizing materials such as bleaching powder, peroxides; poisons and infectious substances such as insecticides, weed killers and live virus materials; and other dangerous articles such as magnetized material, offensive or irritating materials. Many of these articles can be carried as cargo provided they are packed in accordance with cargo regulations.


Notice of Government Imposed Taxes, Fees and Charges
The price of the ticket may include taxes, fees, and charges which are imposed on air transportation by government authorities. These taxes, fees, and charges, which may represent a significant portion of the cost of air travel, are either included in the fare, or shown separately in the “TAX/FEE/CHARGES” box(es) of this ticket. The guest may also be required to pay taxes, fees, and charges not already collected.


Notice
If the guests journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention may be applicable and the Convention governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss of or damage to baggage.


Conditions of Contract
  1. As used in this contract, “ticket” means the guest ticket and baggage check, or this itinerary/receipt in the case of an electronic ticket, of which these conditions and the notices form part. “Carriage” is equivalent to “transportation”, “carrier” means all air carriers that carry or undertake to carry the guest or his baggage hereunder or perform any other service incidental to such air carriage, “electronic ticket” means the Itinerary/Receipt issued by or on behalf of Carrier, the Electronic Coupons and, if applicable, a boarding document. “Warsaw Convention” means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October 1929, or that Convention as amended at The Hague, 28th September 1955, whichever may be applicable.
  2. Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such carriage is not “international carriage” as defined by that convention.
  3. To the extent not in conflict with the foregoing, carriage and other services performed by each carrier are subject to: (i) provisions contained in this ticket; (ii) applicable tariffs; (iii) Carrier\’s conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of Carrier), except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply.
  4. Carrier\’s name may be abbreviated in the ticket, the full name and its abbreviation being set forth in Carrier\’s tariffs, conditions of carriage, regulations or timetables; Carrier\’s address shall be the airport of departure shown opposite the first abbreviation of Carrier\’s name in the ticket; the agreed stopping places are those places set forth in this ticket or as shown in Carrier\’s timetable as scheduled stopping places on the guest\’s route; carriage to be performed hereunder by several successive carriers is regarded as a single operation.
  5. An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its Agent.
  6. Any exclusion or limitation of liability of Carrier shall apply to and be for the benefit of agents, servants, and representatives of Carrier and any person whose aircraft is used by Carrier for carriage and its agents, servants and representatives.
  7. Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage moving in international transportation, complaint must be made in writing to Carrier forthwith after discovery of damage and, at the latest, within 7 days from receipt; in case of delay, complaint must be made within 21 days from date the baggage was delivered. See tariffs or conditions of carriage regarding non-international transportation.
  8. The ticket is good for carriage for one year from date of issue, except as otherwise provided in this ticket, in Carrier\’s tariffs, conditions of carriage, or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid.
  9. Carrier undertakes to use its best efforts to carry the guest and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections.
  10. Guest shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by Carrier or, if no time is fixed, early enough to complete departure procedures.
  11. No agent, servant, or representative of Carrier has authority to alter, modify, or waive any provision of this contract.
  12. Holder hereof and his baggage are subject to search for, and seizure of, prohibited materials or substances. Holder refusing to be searched shall not be allowed to board the aircraft.
  13. Refund will be made provided that the unused coupons are surrendered to Carrier within one (1) year and thirty (30) from the date of issuance of the ticket. Refunds for credit card transactions are processed within 90 working days.
  14. The following refund fees shall be collected for voluntary refunds: Domestic tickets – PHP 300.00 ( CAB approval dated December 4, 2006 ) ; Hong Kong tickets – PHP 1,500.00; Singapore tickets – PHP 1,500.00 (CAB approval dated February 28,2006); Kuala Lumpur tickets – PHP 1,500; Bangkok tickets – PHP 1,500; Jakarta tickets – PHP 1,500; Taipei tickets – PHP 1,500; Shanghai tickets – PHP 1,500; Xiamen tickets – PHP 1,500; Guangzhou– PHP 1,500; Macau - PHP 1,500;
  15. No reservation shall be finalized unless guest purchases a ticket.
  16. A ticket is non-transferable. It can only be used by the person whose name is indicated on the ticket.



Advice to International Guests on Limitations of Liability
Guests on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as the Warsaw Convention may be applicable to the entire journey, including any portion entirely within the country of origin or destination. For such guests on a journey to, from or with an agreed stopping place in the United States of America, the Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of a certain carriers, parties to such contracts, for death of or personal injury to guests is limited in most cases to proven damages not to exceed US$75,000 per guest and that this liability up to such limit shall not depend on negligence on the part of the Carrier. For such guests traveling by a carrier not a party to such special contracts or on a journey not to, from, or having an agreed stopping place in United States of America, liability of Carrier for death or personal injury to guests is limited in most cases to approximately US$10,000 or US$20,000.

The names of carriers, parties to such special contracts, are available at all ticket offices of such carriers and may be examined on request. Additional protection can easily be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the Carrier’s liability under the Warsaw Convention or such special contracts of carriage. For further information please consult the airline or insurance company representative. Note: The limit of liability of US$75,000 above is inclusive of legal fees and cost except that in case of a claim brought in a state where provision is made for separate award of legal fees and costs, the limit shall be the sum of US$58,000 exclusive of legal fees and costs.


Notice of Baggage Liability and Limitations for International Guests
Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel (including domestic portions of international journeys), the liability limit is approximately US$9.07 per pound (US$20.00 per kilo) for checked baggage and US$400.00 per guest for unchecked baggage. For travel wholly between U.S. points, Federal rules require any limit on an airline’s baggage liability to be at least US$1250.00 per guest. Excess valuation may be declared on certain types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from Carrier.


Conditions of Contract for Journeys Entirely Within the Philippines
  1. CHECK-IN TIME – Check-in counters open two (2) hours before Estimated Time of Departure (ETD). A confirmed reservation shall be cancelled and released to waitlisted guests if the guest fails to check-in at least 45 minutes before PUBLISHED departure time.
  2. REFUSAL OF CARRIAGE –Carrier reserves the right to refuse to board any guest for valid reasons, as provided for in the Carrier\’s Guest Tariff regulations approved by the CAB.
  3. NOTICE OF INCORPORATED TERMS: The conditions of carriage in air transportation provided by Carrier between points in the Philippines are subject to the applicable tariffs and regulations issued by the Civil Aeronautics Board (CAB), Air Transportation Office (ATO), and other relevant government agencies, which are herein incorporated by reference and made part of these Conditions of Contract. Such incorporated terms include, but are not limited to:
    1. No Show Surcharge (CAB Approval dated February 07, 2000) – Ticket where reservation was not cancelled before 1400H the day prior to their scheduled departure may be refunded or revalidated only upon payment of surcharge of P200.00 per sector per guest for domestic flights or PHP 1500 / HKD 250 per sector per guest for Hong Kong flights or PHP 1500 / SGD 50 per sector per guest for Singapore flights or PHP 1500 / MYR 100 per sector per guest for Kuala Lumpur flights; PHP 1500/ THB 1200 per sector per guest for Bangkok flights; PHP 1500/ IDR 290,000 per sector per guest for Jakarta flights; PHP 1500/ TWD 700 per sector per guest for Taipei flights; PHP 1500 / CNY 250 per sector per guest for Shanghai flights; PHP 1500 / CNY 250 per sector per guest for Xiamen flights; PHP 1500 / CNY 250 per sector per guest for Guangzhou flights; PHP 1500 / MOP 250 per sector per guest for Macau flights.
    2. Identification requirements upon check-in (CAB Resolution No. 148 (86)) – Valid proof of identity must be presented upon check-in. Otherwise, Carrier shall refuse carriage and invalidate the ticket presented.
    3. Refund procedures – Refund shall be made within one (1) year and thirty (30) days from the date of issuance of the ticket. (CAB Resolution No. 368 (80)) - Carrier shall not refund nor replace lost tickets.; (CAB Approval dated December 4, 2006) – Refund fee of P300.00 for domestic flights shall be collected for voluntary refunds. Refunds for credit card transactions are processed within 90 workings days.
    4. Denied Boarding Compensation (CAB Economic Regulation No. 7) – A guest with confirmed reservation who cannot be accommodated despite compliance with Carrier\’s requirements shall be paid the full value of the remaining coupon of his ticket plus P150.00 as liquidated damages, thereby relieving Carrier from liability, provided the guest complies with Carrier\’s procedures. There shall be no compensation if (1) the inability to accommodate the guest was due to Government requisitioning space for the flight; (2) the aircraft was substituted for one of lesser capacity for operational/safety reasons, or other causes beyond the control of Carrier; (3) the flight is canceled due to operational/safety reasons, force majeure, weather, strikes, or other causes beyond the control of Carrier; or (4) Carrier arranges for comparable air transportation, enabling the guest to arrive at his at the destination within three hours from scheduled arrival time on the flight where the guest holds confirmed reservation
    5. BAGGAGE LIABILITY – Unless the guest declares a higher valuation at check-in, Carrier’s liability for loss or damage shall be limited to P40.00 per kilogram (CAB Resolution No. 447(88)).
SOLD SUBJECT TO TARIFF REGULATIONS ISSUED BY CEBU PACIFIC AS APPROVED BY THE CIVIL AERONAUTICS BOARD CAB.

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