Ask CEB - Frequently Asked Questions
CEB Club is a membership based program which offers great deals from Cebu Pacific and its partners. You can book flights and manage your bookings online easily.
As a CEB Club member, your perks include:
Simply log on to https://book.cebupacificair.com/Register.aspx to open your account. Once you have completed the registration, check your mailbox to activate your account.
You have to be at least 18 years old to be a CEB Club member.
Check your bulk and spam mail folders for the registration email. Add our CEB Club emails below to your contact or safe senders list to make sure that you receive email updates from us.
If you forgot or need to reset your password, click on https://book.cebupacificair.com/FindPassword.aspx. A temporary password will be sent to your CEB Club registered email. You have the option to immediately change your temporary password.
Check your spam and bulk mail folders as your email provider might have tagged us as spam. If you still can’t find it, include email@example.com in your contact or safe senders list and do the password reset again from our site.
Yes. Just click on MY PROFILE to edit and save changes.
Simply make a booking and make sure that you are logged-in. On the payment page, choose Travel Fund and enter the amount that you wish to deduct from your Travel Fund. You may also use other forms of payment in combination with your Travel Fund.
Click on MY GUEST LIST to edit, delete or add to your family or friend’s list.
There’s no limit in storing details of your family and friends in your guest list.
You may edit, delete or add your preferred cards in your CEB Club account through MY CARDS.
You can store up to five (5) cards in your CEB Club account.
Yes. Just go to MY BOOKING and click on the booking you want to manage. On MANAGE BOOKING, click on the ADD INFANT tab. Note that infants are not allowed to be added on partially flown bookings and/or departing within 4 hours.
Yes. Just go to MY BOOKING then enter your booking’s confirmation number on the field and click ADD. Make sure that the email address in your booking must be the same as your CEB Club email. In addition, flight(s) that are at least 4 hours before departure can be added to the list.
As a CEB Club member, you automatically get Seat Sale Alerts a day in advance.
Check your spam and bulk mail folders as your email provider might have tagged us as spam. If you still can’t find it, include firstname.lastname@example.org in your contact or safe senders list to ensure that our email updates gets to you; and do the password reset again from our site.
Simply click on the UNSUBSCRIBE link found at the bottom of your Seat Sale Alert.