FORGOT PASSWORD

  • Get exclusive perks on promos and the hottest seat sale deals.
  • Book your flights with ease
  • Manage your bookings with just
    a click.
  • Self-manage your travel fund.
  • Plus new exciting features
    coming up!


 

Ask CEB - Frequently Asked Questions

  • What is CEB Club?
  • CEB Club is a membership based program which offers great deals from Cebu Pacific and its partners. You can book flights and manage your bookings online easily.

  • What are the benefits of being a CEB Club member?
  • As a CEB Club member, your perks include:
    - Exciting and exclusive Seat Sale offers and raffle promos
    - Receive Seat Sale Alerts a day in advance
    - Manage your booking with ease and convenience
    - View your bookings online
    - Self-manage your travel fund
    - Store your information, guest and card details

  • Where do I sign up for CEB Club?
  • Simply log on to https://book.cebupacificair.com/Register.aspx to open your account. Once you have completed the registration, check your mailbox to activate your account.

  • Is there a minimum age requirement for CEB Club membership?
  • You have to be at least 18 years old to be a CEB Club member.

  • It says that I have to click the activation link that will be sent to my email after registration, what should I do if I did not receive any activation email?
  • Check your bulk and spam mail folders for the registration email. Add our CEB Club emails below to your contact or safe senders list to make sure that you receive email updates from us.
    - updates@alert.flyceb.com
    - registration@cebupacific5j.com
    - forgotpassword@cebupacific5j.com

  • How can I retrieve my lost/forgotten password?
  • If you forgot or need to reset your password, click on https://book.cebupacificair.com/FindPassword.aspx. A temporary password will be sent to your CEB Club registered email. You have the option to immediately change your temporary password.

  • I did not receive the password reset email, what should I do?
  • Check your spam and bulk mail folders as your email provider might have tagged us as spam. If you still can’t find it, include forgotpassword@cebupacific5j.com in your contact or safe senders list and do the password reset again from our site.

  • Is it possible to edit my CEB Club personal details?
  • Yes. Just click on MY PROFILE to edit and save changes.

  • How do I use my travel fund?
  • Simply make a booking and make sure that you are logged-in. On the payment page, choose Travel Fund and enter the amount that you wish to deduct from your Travel Fund. You may also use other forms of payment in combination with your Travel Fund.

  • I want to store the details of my family and friends in my CEB Club account for faster booking. How can I do this?
  • Click on MY GUEST LIST to edit, delete or add to your family or friend’s list.

  • Is there a limit for storing guests in my CEB Club account?
  • There’s no limit in storing details of your family and friends in your guest list.

  • Can I store card details in my CEB Club account?
  • You may edit, delete or add your preferred cards in your CEB Club account through MY CARDS.

  • How many credit cards can I store in my CEB Club account?
  • You can store up to five (5) cards in your CEB Club account.

  • I already have a confirmed booking and lately decided to travel with an infant; can I still do this?
  • Yes. Just go to MY BOOKING and click on the booking you want to manage. On MANAGE BOOKING, click on the ADD INFANT tab. Note that infants are not allowed to be added on partially flown bookings and/or departing within 4 hours.

  • I have bookings even before I join CEB Club, can I store those bookings to my CEB Club account?
  • Yes. Just go to MY BOOKING then enter your booking’s confirmation number on the field and click ADD. Make sure that the email address in your booking must be the same as your CEB Club email. In addition, flight(s) that are at least 4 hours before departure can be added to the list.

  • When do I receive the Seat Sale Alert ?
  • As a CEB Club member, you automatically get Seat Sale Alerts a day in advance.

  • I am subscribed as a CEB Club member, but do not receive the Seat Sale Alert, what can I do?
  • Check your spam and bulk mail folders as your email provider might have tagged us as spam. If you still can’t find it, include forgotpassword@cebupacific5j.com in your contact or safe senders list to ensure that our email updates gets to you; and do the password reset again from our site.

  • I am no longer interested in receiving the Seat Sale Alert, but would like to continue my membership in CEB Club, how do I unsubscribe from your e-newsletter?
  • Simply click on the UNSUBSCRIBE link found at the bottom of your Seat Sale Alert.

     

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