Customer Service 

Special Service Request

 

Guests Needing Special Assistance

Acceptance for carriage of guests requiring special assistance is subject to arrangement with us at least 48 hours prior the scheduled flight. In certain airports, we may charge minimal handling fee for the use of lifts and you may inform the airline at least 3 days prior the scheduled flight. Please contact our Call Center at (+632) 70-20-888 or (+6332) 230-8888 for more information.

Expectant Mothers

It is the responsibility of the pregnant guest to advise us of the progress of their pregnancy during booking and upon check-in. We refuse carriage to pregnant guests 34 weeks and above. For pregnant guests less than 34 weeks, please bring a medical certificate stating the age of gestation with notation "Fit to Travel" and signed by your personal physician. The guest must complete the travel within the validity period of the medical certificate which is seven (7) days from the date of issuance for both domestic and international flights. Kindly fill out the Special Handling Form and present at check-in.

Unaccompanied Minors and Infants

Children below 7 years old will not be accepted for carriage unless they are accompanied by an person of at least 15 years of age. Children aged 7 to below 12 years old will be accepted only after the Unaccompanied Minors Form is accomplished and submitted and the prescribed Unaccompanied Minor Handling Fee is paid.

For Filipino minors travelling to a foreign country, please check the rules governing minor travel as issued by the Department of Social Welfare and Development.

For minors with foreign nationalities, please check the rules governing minor travel as issued by your respective governments.

Infants

Guests with medical cases are allowed for carriage provided that the following documents are properly filled out and accomplished: 1. Special Handling Form 2. Medical certificate stating the guest is “fit to travel” and signed by your personal physician.

Cebu Pacific allows the carriage of a Portable Oxygen Concentrator (POC) and other battery-operated non-oxygen generating respiratory assistive devices such as nebulizers and ventilators for use inside the cabin.

However, it does not allow carriage of partially or completely filled oxygen tanks (cylinders/bottles) or liquid oxygen on board any aircraft.

Medical certificate for guest requiring POC should also indicate that the guest may be required to use respiratory assistive device on the duration of the flight.

Medical certificate for guest requiring POC should also indicate that the guest may be required to use respiratory assistive device on the duration of the flight.

Guests Requiring Extra Seat

Guests of size are requested to book two seats for a more comfortable travel.

Prisoners

Maximum of two (2) prisoners may be accepted per domestic flight for A319 and A320 aircraft. Maximum of one (1) prisoner may be accepted for ATR-72 aircraft.

It is mandatory that at least one (1) security officer, from the PNP or NBI for every prisoner.

The special handling must be arranged with Cebu Pacific at least 24 hours before the flight.

Elderly Passengers

Elderly passenger shall be treated as a regular passenger and will be given special assistance if requested.

Get your documents ready, download the Special Handling Form and Unaccompanied Minors Form here.

Please present three (3) accomplished forms of each at the counter during check-in. ​