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Travel Advisory 

> Travel Advisories / 21 Mar 2016

CEB Advisory – Summer Peak Travel Period

CEB and Cebgo remind all passengers to allot enough travel time to the Ninoy Aquino International Airport (NAIA) Terminals 3 and 4 in the upcoming peak travel period. There is heavy traffic due to road work in the surrounding areas of the airport.

Passengers are encouraged to be at the airport at least 3 hours before an international flight and 2 hours before a domestic flight. Check-in counters will close 45 minutes before the scheduled time of departure.

CEB and Cebgo passengers can avoid long lines at the airport through CEB's fast check-in options:

  • CEB Web Check-in. Visit the Manage Booking section of the Cebu Pacific website (http://www.cebupacificair.com). For international flights, web check-in is available from 72 hours up to 4 hours before scheduled flight departure. Those taking domestic flights can do web check-in up to 2 hours before their scheduled departure.
  • CEB Mobile Check-in. Download the official Cebu Pacific Mobile App on the App Store or Google Play and tap on the Check-In option. CEB Mobile Check-in is available from 72 hours up to 4 hours before an international flight, and up to 2 hours before a domestic flight.
  • Self Check-in Kiosks. Use CEB's Self Check-in Kiosks located at the NAIA Terminal 3 and select domestic airports listed below. Passengers can use the kiosks from 4 hours up to 1 hour before the scheduled flight departure.


Domestic Airports with CEB Self Check-in Kiosks

BacolodBacolod – Silay International Airport
ButuanBancasi Airport
Cagayan de OroLaguindingan Airport
CaticlanGodofredo P. Ramos Airport
CebuMactan Cebu International Airport
ClarkClark International Airport
DavaoFrancisco Bangoy International Airport
DipologDipolog Airport
General SantosGeneral Santos International Airport
IloiloIloilo International Airport
KaliboKalibo International Airport
LegazpiLegazpi International Airport
OzamizLabo Ozamiz City Airport
PagadianPagadian Airport
Puerto PrincesaPuerto Princesa International Airport
SurigaoSurigao Airport
TagbilaranTagbilaran Airport
ZamboangaZamboanga International Airport

  • Agent Xpress. Check-in via CEB's Agent Xpress, special roaming airport agents equipped with a tablet and a mobile boarding pass printer, from 4 hours up to 45 minutes before the flight's scheduled time of departure.

 

Here are other reminders for all CEB and Cebgo passengers:

BEFORE YOUR FLIGHT

  • Domestic web or mobile check-in guests with check-in luggage can drop it off at the bag drop counter at least 45 minutes before the flight.
  • International web or mobile check-in guests with or without check-in luggage still need to show up at the web check-in or bag drop counter more than 45 minutes before the flight, to drop off luggage for check-in and present valid travel documents.
  • CEB allows only one hand carry bag (maximum weight – 7 kilos) for all flights.
  • Liquids, aerosols and gels inside a hand carry bag should be 100 ml or less, and they should be placed in a clear, re-sealable plastic bag.
  • Purchase baggage allowance upon booking, with options ranging from 15 to 40 kilos. This lets you save as much as 71% compared to paying excess baggage fees at the airport.
  • Place easily identifiable markers on your check-in luggage, and hand carry valuable items.

DURING CHECK-IN

  • Make time for expected long lines at the security scanners, check-in counters and immigration. We encourage guests to be at the airport 3 hours before an international flight and 2 hours before a domestic flight. Counters will close 45 minutes before the flight's scheduled time of departure.
  • Proceed to the boarding gate immediately after completing check-in requirements as boarding gates close 15 minutes before the flight's scheduled time of departure.

​BEFORE BOARDING

  • Be at the boarding gate at least 45 minutes before the flight's scheduled time of departure.
IMPORTANT REMINDERS
  • Check-in and Boarding Guidelines Check in through the Cebu Pacific mobile app or website to get a seat number and boarding pass. Mobile and web check-in options are available from 72 to 4 hours before flight.

    Airport check-in counters open as early as 3 hours before flight, and close 45 minutes before the scheduled time of departure.

    After check-in, guests must be at the designated boarding gate 30 minutes before the scheduled time of departure. Check-in and boarding times vary and depend on the airport of departure.

           Counter and Bag Drop closure:

           Flights leaving Dubai, Doha, Kuwait and Riyadh: 60 minutes before departure

           All other fights: 45 minutes before departure

    Guests will not be allowed to take the flight after check-in counters and boarding gates close.

    For guests with Interline itineraries, the Operating Carrier’s check-in and boarding times apply.

  • Baggage Information Only 1 piece of baggage is allowed to be carried on board provided that it does not exceed the dimensions 56cm x 36cm x 23cm for Airbus flights and 56cm x 35cm x 20cm for ATR flights. Carry-on bag should not weigh more than 7kg.

    Bags for check-in must not exceed 30 kilos per piece, and not contain fragile or valuable items

  • Travel Documents International travellers must present valid passports and applicable visas. Cebu Pacific is a point-to-point carrier so please ensure that all passengers have the necessary visas or documents required for entry to the destination indicated on their Cebu Pacific itinerary.

    All passengers flying into Sydney must clear immigration upon arrival. Those who have onward connections to a third country will not be able to use transit facilities and cannot avail of the transit-without-visa privilege, regardless of their connecting time.

    Please be advised that based on Davao City ordinance no. 0292-06/03005-00 known as the Comprehensive Children and Family Support, all carriers are required to advise passengers travelling to/from Davao that:

    1. If a child/minor aged below 15 is travelling alone or travelling with a person other than his/her parents or those exercising parental authority and legal custody of the child. Parents/guardian need to secure permit to travel from the City Social Services and Development Office (CSSDO). Below are the required documents for one to get permit to travel:

    a. Birth certificate of the minor (original and photocopy)
    b. Barangay clearance issued by the Punong Barangay – stating that the barangay has knowledge of the travel plans of the minor
    c. Written parental consent attested by the Punong Barangay (if no parents, consent shall be made by the grandparents or the eldest sibling)
    d. Identification card of the minor (original and photocopy)
    e. Identification card of the authorized person who will accompany the child in his travels (original and photocopy)

    2. If a child/ minor is traveling with both or any of his parents, there is no need to secure permit to travel as long as there is document to prove of the minor’s relation such as:

    a. Birth certificate
    b. Valid Ids

  • Special Service Request

  • Flight Connections If you are booking 2 single-sectoral flights (example: CEB-MNL then MNL-HKG), please allow the following minimum times between the first arrival and the next take-off.

    Domestic: 2 hours minimum time
    International: 3 hours minimum time

    There are the minimum times required to collect baggage and complete check-in procedures required for your second flight.

    We are a point-to-point carrier and will not be liable for any misconnections brought about by delays, cancellations and any flight arrangements you may choose to make.

    If you have onward flights with other airlines, you will have to pick up your bags and clear through Immigration and Customs so please make sure that you have all your visa requirements with you.

  • Flight Disruptions At any time after a booking has been made, we may change our schedules and /or cancel, terminate, divert, postpone or reschedule or delay any flight where we reasonably consider this to be justified by circumstance beyond our control or for reasons of safety or security.

    In the event of these disruptions, the following options are your sole remedies against us:

    1. Rebooking
    2. Refund
    3. Travel credits

    Fare rules and airline policies shall apply during these circumstances.

  • Online Booking Cut-off Internet bookings are not permitted within 3 hours and 59 minutes from the scheduled time of departure. If you wish to travel within this time, you may contact our Call Center at (+632) 70-20-888 or (+6332) 230-8888 to check availability of your preferred flight. Booking can only be done at our sales offices or airport sales counters.

  • Travel Tax and Terminal Fee Philippine Travel Tax

    Philippine passport holders are required to pay for the Philippine Travel Tax amounting to Php 1,620 when traveling internationally from the Philippines. Guests have the options of paying through TIEZA (Tourism Infrastructure and Enterprise Zone Authority) website or at their booth on the day of travel.

    Terminal Fee

    For guests travelling from the Philippines*: Terminal fee shall be paid at the airport upon check-in.

    For guests exiting and transiting Manila: Terminal fee is included in the total payment and collected at time of booking.

    For guests exiting and transiting Cebu to destinations within the Philippines: Terminal fee is included in the total payment and collected at time of booking.

    *Except Manila, Cebu, and Caticlan (Boracay)

    Red Eye Flights

    For flights departing past midnight (that is, 0040H, 0025H, etc), please be reminded that you need to check-in for your flight the day before the date indicated on your Itinerary Receipt.

  • Duty Free Purchases For US Bound flights, please be informed that duty free items purchased from the airport are not allowed to be brought inside the aircraft. This is pursuant to the TSA rule that we are limiting the acceptance of Liquids, Aerosols and Gels (LAGs). We have coordinated with the airport Duty Free office and have requested that if a purchased item is bound on our US flight, the passenger will be refunded of the full amount of the items purchased.