Learn more about this exciting check-in channel that will greatly cut down on your transaction time in the airport!
Check-in online and avoid the airport counter line! With Cebu Pacific’s web check-in service, you can go to the web and check-in for your flight 7 days up to 4 hours before departure time for International flights and 7 days up to 1 hour before departure time for Domestic flights.
The web check-in service is available to all guests except the following due to several factors including, but not limited to, presentation of original travel documents, profiling at the counter etc.
When will the web check-in service be available?
Cebu Pacific web check-in service is available for all Cebu Pacific and Cebgo flights. You may check-in online for your flight 7 days up to 4 hours before departure time (international flights) and 7 days up to 1 hour before departure time (domestic flights).
For flights to and from the US, Web check-in is only available 24 hours up to 4 hours before the flight.
How can I check-in online?
Please go to our site, www.cebupacificair.com and click on the Manage Booking link. Choose the web check-in tab and start checking in for your flight!
Is there a web check-in fee?
There is no fee for checking in online.
Are there restrictions on the web check-in service?
Aside from the time restrictions, there are certain cases wherein we disallow web check-in as these would entail special handling. These are:
- Expectant mothers
- Unaccompanied minors
- Guests with reduced mobility, persons with disabilities and those with special needs
- Guests with infants
- Medical cases
- Group of 10 or more under 1 record
Do I need to print my boarding pass?
Yes, please print your boarding pass as you need this to board your flight.
What will happen if I lose my boarding pass?
Please secure your boarding pass. In an unfortunate event that it gets misplaced, you may request from the bag drop counter at the airport.
What do I need to bring to the airport on the day of my flight?
Please bring the following:
- web boarding pass
- valid photo-ID (such as passport)
- valid travel documents (such as visa)
I don’t have a checked baggage, do I still need to go to the bag drop counter?
If you are travelling on a domestic flight, you may go straight to the boarding gate.
*Some Philippine airports collect Terminal Fees before entering the pre-departure area.
For guests on international flights, you need to drop by the bag drop counter for documents verification before the check-in counters close for your flight.
Be sure to be at the boarding gate least 30 minutes before departure time. Please allow ample time for security checks and Immigration clearance.
What time do I need to be at the airport if I have checked baggage? Where should I go?
You need to be at the bag drop counter at least 45 minutes before departure time. (60 minutes for flights from the Middle East) However, we strongly suggest that you come in earlier than that as security and Immigration checks may take time.
There is no boarding gate indicated in my boarding pass. What do I do?
Please check your gate assignment when you get to the airport.
I want to rebook a flight I have already checked-in online. Can I do this?
No. Once you have checked-in for your flight, you can no longer make any changes. Your fare is already considered flown.
I want to cancel a flight I have already checked-in online. Can I do this?
No. Once you have checked-in for your flight, you can no longer cancel your flight. Your fare is already considered flown.
I checked-in online for my international flight but got to the airport 35 minutes before departure time. Can I still take the flight?
You will no longer be accommodated for your flight. You need to be at the bag drop counter at least 45 minutes before departure time.
I have not paid for my travel tax, where will I pay this?
You need to pay for your Philippine travel tax at the Philippine Tourism Authority counter before going to the check-in area. TIEZA counters are available in Manila, Cebu, Davao, Iloilo, Kalibo, and Bacolod airports.
If I will be travelling with a companion or group, do we have to web check-in at the same way and time?
No, guests may check-in together or individually at the web, kiosk or at the regular counter - whichever is convenient for the guest.
Can I still purchase ancillary products like: seat, prepaid baggage or hot meals after I checked-in online?
You may add prepaid baggage and seats up to 4 hours before the flight and meals up to 24 hours before the flight.