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Web Check-in​

 

Check-in online and avoid the airport counter line! With Cebu Pacific’s web check-in service, you can go the web and check-in for your flight 48 hours up to 4 hours before your departure time. Learn more about this exciting product that will greatly cut down on your transaction time in the airport below.

The web check-in service is available to all guests except the following due to several factors including, but not limited to, presentation of original travel documents, profiling at the counter etc.

  1. Expectant mothers
  2. Unaccompanied minors
  3. Guests with infant
  4. Guest of 10 or more under 1 booking record
  5. Guests with reduced mobility or those requiring special assistance
  6. Guests on ATR and/or non-direct flights (SOS flights).
 

Important Reminders

  • Flight changes and cancellations can no longer be made once you checked-in. Your fare is already considered flown.
  • Be Verified. For international guests, please ensure that you drop by our check-in counter for your documents to be verified not later than 45 minutes before the flight.
 

Timely Reminders

 
  • 3 hours up to 45 minutes before departure - Checked-in baggage can be dropped at the Bag Drop counter for weighing and tagging.
  • 30 minutes before depature – Web Check-In guests should be at the boarding gate.
 
 

FAQs

  1. When will the web check-in service be available?

    Cebu Pacific web check-in service is already available in all of Cebu Pacific Airbus flights systemwide. You may check-in online for your flight 48 hours up to 4 hours before departure time.

  2. How can I check-in online?

    Please go to our site, cebupacificair.com and click on the Manage Booking icon. Choose the web check-in tab and start checking in for your flight!

  3. Is there a web check-in fee?

    There is no fee for checking in online.

  4. Are there restrictions on the web check-in service?

    Aside from the time restriction of 48 hours up to 4 hours before departure time, there are certain cases wherein we disallow web check-in as these would entail special handling. These are:

    1. Expectant mothers
    2. Unaccompanied minors
    3. Guests with reduced mobility, persons with disabilities and those with special needs
    4. Guests with infants
    5. Medical cases
    6. Group of 10 or more under 1 record
  5. Do I need to print my boarding pass?

    Yes, please print your boarding pass as you need this to board your flight.

  6. What will happen if I lose my boarding pass?

    Please secure your boarding pass. In an unfortunate event that it gets misplaced, you may request from the bag drop counter at the airport.

  7. What do I need to bring to the airport on the day of my flight?

    Please bring the following:

    1. web boarding pass
    2. valid photo-ID (such as passport)
    3. valid travel documents (such as visa)
  8. I don’t have a checked baggage, do I still need to go to the bag drop counter?

    If you are a Go Lite international guest, you need to drop by the bag drop counter for documents verification at least 45 minutes before departure time.

    If you are a Go Lite domestic guest, you may go straight to the boarding gate. Be sure to be there at least 30 minutes before departure time.

    Please allow ample time for security checks and Immigration clearance. We strictly close the boarding gate 15 minutes before departure time.

  9. What time do I need to be at the airport if I have checked baggage? Where should I go?

    If you are a Go Fare guest, you need to be at the bag drop counter at least 45 minutes before departure time. However, we would strongly suggest that you come in earlier than that as security and Immigration checks may take quite some time.

  10. There is no boarding gate indicated in my boarding pass. What do I do?

    Please check your gate assignment when you get to the airport.

  11. I want to rebook a flight I have already checked-in online. Can I do this?

    No. Once you have checked-in for your flight, you can no longer mak e any changes. Your fare is already considered flown.

  12. I want to cancel a flight I have already checked-in online. Can I do this?

    No. Once you have checked-in for your flight, you can no longer cancel your flight. Your fare is already considered flown.

  13. I checked-in online for my international flight but got to the airport 35 minutes before departure time. Can I still take the flight?

    You will no longer be accommodated for your flight. You need to be at the bag drop counter at least 45 minutes before departure time.

  14. I have not paid for my travel tax, where will I pay this?

    You need to pay for your Philippine travel tax at the Philippine Tourism Authority counter before going to the check-in area.

  15. If I will be travelling with a companion or group, do we have to web check-in at the same way and time?

    No, guests may check-in together or individually at the web, kiosk or at the regular counter whichever is convenient for the guest.

  16. Can I still purchase ancillary products like: seat, prepaid baggage or hot meals after I checked-in online?

    No, once you have checked-in for your flight, you can no longer make any changes including purchasing of ancillary products..


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