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Customer Service 

Website Terms of Use

 

THE TERMS AND CONDITIONS SET FORTH BELOW (THE "TERMS OF USE") GOVERN YOUR USE OF THIS SITE ON THE WORLD WIDE WEB. THESE TERMS ARE A LEGAL CONTRACT BETWEEN YOU AND CEBU AIR, INC. AND GOVERN YOUR ACCESS TO, AND USE OF, THE CEBU PACIFIC AIR WEBSITE LOCATED AT WWW.CEBUPACIFICAIR.COM (THE "WEBSITE"). IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, DO NOT ACCESS OR OTHERWISE USE THIS WEBSITE OR ANY INFORMATION CONTAINED ON THIS WEBSITE. YOUR USE OF THIS WEBSITE OR ANY INFORMATION CONTAINED ON THIS WEBSITE SHALL CONSTITUTE YOUR AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW. ANY BREACH OR VIOLATION BY YOU OR BY ANY PERSON ACTING FOR AND ON YOUR BEHALF OF THESE TERMS OF USE WILL BE PROSECUTED TO THE FULLEST EXTENT BY CEBU PACIFIC.

General

This website is owned by Cebu Air, Inc. ("Cebu Pacific"). Cebu Pacific reserves the right, at its sole discretion, to change, modify, add to, or otherwise alter these Terms of Use at any time. Such changes and/or modifications shall become effective immediately upon posting, so please review these Terms of Use periodically. Your continued use of this website following the posting of changes and/or modifications will constitute your acceptance of the revised Terms of Use (including Cebu Pacific’s Privacy Policy).

Authorized Distributors

This website, the Cebu Pacific Hotline (+632 702 0888), Cebu Pacific's Ticketing Offices, and Cebu Pacific’s preferred sales agents and distributors are the exclusive distribution channels of Cebu Pacific’s products and services. This website (www.cebupacificair.com) is the only website authorized to sell Cebu Pacific flights, whether on their own or as part of a package. No other website has been authorized by Cebu Pacific to sell its flights. Cebu Pacific reserves the right to cancel any bookings made other than directly through the aforementioned distribution channels, including any bookings made through third-party websites such as online travel agents, and further reserves the right to carry any passenger making such a booking.

Authorized Use

Cebu Pacific provides this website solely to permit you to determine the availability of products and services offered on the website and to make legitimate reservations or otherwise transact business with Cebu Pacific, and for no other purposes. The website is for your personal and non-commercial use. You agree that you will use the website's services only to make legitimate reservations or purchases for you or for another person for whom you are authorized to act both legally and under the terms of this Terms of Use. Hence, unless you are specifically authorized otherwise by Cebu Pacific, you are permitted to use this website only for the following personal and non-commercial purposes: (1) viewing the website; (2) making bookings; (3) reviewing or changing bookings; (4) transferring to other websites though links provided on this website; and (5) making use of other facilities that may be provided on the website.

You are not permitted to use any automated system or software to extract data from this website for commercial purposes ("screen-scraping").

You hereby expressly agree not to use this website to:

  1. Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this website;
  2. 'Meta-search' this website, send, or cause to be sent, any automated queries of any sort to this website, or use this website in any commercial manner or access this website for any commercial gain other than the purpose specifically authorized by these Terms of Use;
  3. Impersonate any person or entity, or otherwise state or falsely misrepresent your affiliation with a person or entity;
  4. Forge or otherwise manipulate identifiers in order to disguise the origin of any user of the website including yourself;
  5. Interfere with or disrupt this website or servers or networks connected to this website or disobey any requirements, procedures, policies or regulations of networks connected to this website, including using any device, software or routine to bypass the website’s robot exclusion mechanisms;
  6. intentionally or unintentionally violate any applicable local, national or international law; and
  7. collect or store any personal data of any other user that you obtained by any means through this website.

Intellectual Property

Cebu Pacific is the registered owner of and holds the title to and all interest (including security interest) in the trademark "Cebu Pacific and Device" and the tradename Cebu Pacific Air and the owns all intellectual property rights to and all interest in the tradename Cebu Pacific, the Cebu Pacific logo, and the cartoon character "CEB".

Intellectual Property Rights (including, but not limited to the copyright, patent and trademark) in the material contained in this website belongs to Cebu Pacific. No part of such materials included may be reproduced, transmitted, downloaded, saved, displayed or used in any manner or for any purpose without prior written authority from Cebu Pacific.

Third-Party Links

Any links to third-party websites that may appear on this website are provided only as a convenience to you. You acknowledge and agree that Cebu Pacific is not responsible for the availability of these external sites or resources and the appearance of the links in this website in no way imply any affiliation, sponsorship, endorsement, or acceptance of any information or views provided on those linked websites. Cebu Pacific does not monitor the linked websites for accuracy or content, and does not warrant and has no liability for the information contained thereon. The information provided on the linked websites and any warranty with regard thereto is solely the responsibility of the providers of that information. If you decide to access third-party websites through links from this website, you do so at your own risk. Cebu Pacific will not be responsible or liable, directly or indirectly, for any damage or loss caused or allegedly caused by or in connection with your use of the linked websites or your reliance on any content, goods or services available on or through any such linked website or resource.

Dealings with Advertisers

Any correspondence or business dealings you may have with, or your participation in promotions of advertisers found on or through this website, including any payment you may make and any delivery to you of related goods or services, and any other terms, conditions, warranties or representations relating to such dealings are exclusively between you and the advertiser. Cebu Pacific will not be liable to you for any loss or damage of any kind whatsoever that you may incur or sustain by reason of any such dealings or as a result of the presence of such advertisers on this website.

DISCLAIMER OF WARRANTIES

YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

  1. THE USE OF THIS WEBSITE AND ITS CONTENTS IS AT YOUR SOLE RISK. THE WEBSITE AND THE CONTENTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. CEBU PACIFIC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS AND LICENSORS MAKE NO REPRESENTATION WHATSOEVER AS TO COMPLETENESS OR ACCURACY OF ANY CONTENTS OR ANY INFORMATION IN THIS WEBSITE AND EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
  2. CEBU PACIFIC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS MAKE NO WARRANTY THAT THE WEBSITE AND THE CONTENTS WILL MEET YOUR REQUIREMENTS, OR THAT THE USE THEREOF WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT THE RESULTS THAT MAY BE OBTAINED BY YOUR USE OF THE WEBSITE WILL BE ACCURATE OR RELIABLE, THAT THE QUALITY OF THE PRODUCTS AND SERVICES, INFORMATION OR OTHER MATERIALS THAT YOU OBTAIN FROM THE WEBSITE WILL MEET YOUR EXPECTATIONS, AND THAT ANY ERRORS WILL BE CORRECTED.
  3. YOU ACCESS AT YOUR OWN DISCRETION AND RISK ANY MATERIAL THAT YOU DOWNLOAD OR OBTAIN THROUGH THE USE OF THE WEBSITE AND YOU WILL BE SOLELY RESPONSIBLE FOR AND HEREBY WAIVE ANY AND ALL CLAIMS AND CAUSES OF ACTION WITH RESPECT TO ANY DAMAGE TO YOUR COMPUTER SYSTEM, INTERNET ACCESS, DOWNLOAD OR DISPLAY DEVICE, OR LOSS OF DATA THAT MAY RESULT FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
  4. NO WARRANTY THAT IS NOT EXPRESSLY STATED HEREIN SHALL BE CREATED BY REASON OF ANY ADVICE OR INFORMATION THAT YOU OBTAIN FROM THIS WEBSITE.

Modifications

Cebu Pacific may, at any time and from time to time, make modifications, changes, and alterations to this website and the Contents, including these Terms of Use, or any part thereof without prior notice and without incurring any liability to you or to any third party. You are responsible for regularly reviewing these Terms of Use. Your continued use of this website following any changes, revisions, modifications or alterations shall constitute your acceptance of such changes, revisions modifications or alterations.

LIMITATION OF LIABILITY

YOU EXPRESSLY UNDERSTAND AND AGREE THAT CEBU PACIFIC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS AND LICENSORS WILL HAVE NO LIABILITY WHATSOEVER TO YOU, TO ANY PARTY CLAIMING BY, THROUGH OR AGAINST YOU OR TO ANY THIRD PARTY FOR ANY PUNITIVE, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION, COSTS, CHARGES OR DAMAGES CONSTITUTING LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, EVEN IF CEBU PACIFIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, THAT MAY ARISE OUT OF OR IN CONNECTION WITH (1) YOUR USE OR INABILITY TO USE THIS WEBSITE OR ACCESS THE CONTENTS, (2) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, (3) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSION OR DATA, OR (4) ANY OTHER MATTERS RELATING TO THE WEBSITE AND THE CONTENTS.

Indemnity

You agree to indemnify and hold Cebu Pacific and its affiliates, officers, employees, agents and licensors free and harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to, arising out of or in connection with your use of this website and the Contents, your connection to this website, tour breach of any of the provisions of this Terms of Use, or your violation of any right of any other user of this website.

Termination

Cebu Pacific may, in its sole discretion, without prior notice and without incurring any liability to you, terminate or limit your access to this website for any justifiable cause, including without limitation (1) your breach or violation of these Terms of Use, or other incorporated agreements or guidelines, (2) upon the request of any law enforcement or government agency, (3) discontinuance or any material modification to this website or any part thereof, (4) extended periods of inactivity, and (5) your engagement in fraudulent, illegal or prohibited activities.

Non-Waiver

No failure by Cebu Pacific to exercise or enforce any right or provision of these Terms of Use shall constitute a waiver of such right or provision, nor will any waiver be deemed a waiver of any other right or provision at that time or at any other time.

Governing Law

These Terms of Use and the relationship between the parties shall be governed by and construed in accordance with the laws of the Republic of the Philippines without reference to its conflicts of law provisions. Any and all claims, causes of action, or disputes relating or pursuant to, arising out of or in connection with these Terms of Use shall be brought before the appropriate courts of the Republic of the Philippines to the exclusion of all other courts and venues. You agree to submit to the personal jurisdiction of these courts and hereby waive any and all objections to the exercise of jurisdiction over the parties by such courts and to venue in such courts on any ground, including without limitation on the ground of inconvenient forum. However, nothing herein shall preclude Cebu Pacific from seeking injunctive relief (or any other provisional remedy) from any court having jurisdiction over you or taking proceedings against you in any other court of competent jurisdiction. ​​​

IMPORTANT REMINDERS
  • Check-in and Boarding Guidelines Check in through the Cebu Pacific mobile app or website to get a seat number and boarding pass. Mobile and web check-in options are available from 7 days up to 4 hours before flight (up to 1 hour before the flight for flights within the Philippines).

    Airport check-in counters open as early as 3 hours before flight, and close 45 minutes before the scheduled time of departure.

    After check-in, guests must be at the designated boarding gate 30 minutes before the scheduled time of departure. Check-in and boarding times vary and depend on the airport of departure.

           Counter and Bag Drop closure:

           Flights leaving Dubai, Doha, Kuwait and Riyadh: 60 minutes before departure

           All other fights: 45 minutes before departure

    Guests will not be allowed to take the flight after check-in counters and boarding gates close.

    For guests with Interline itineraries, the Operating Carrier’s check-in and boarding times apply.

  • Baggage Information Only 1 piece of baggage is allowed to be carried on board provided that it does not exceed the dimensions 56cm x 36cm x 23cm for Airbus flights and 56cm x 35cm x 20cm for ATR flights. Carry-on bag should not weigh more than 7kg.

    Bags for check-in must not exceed 30 kilos per piece, and not contain fragile or valuable items

  • Travel Documents International travellers must present valid passports and applicable visas. Cebu Pacific is a point-to-point carrier so please ensure that all passengers have the necessary visas or documents required for entry to the destination indicated on their Cebu Pacific itinerary.

    All passengers flying into Sydney must clear immigration upon arrival. Those who have onward connections to a third country will not be able to use transit facilities and cannot avail of the transit-without-visa privilege, regardless of their connecting time.

    Please be advised that based on Davao City ordinance no. 0292-06/03005-00 known as the Comprehensive Children and Family Support, all carriers are required to advise passengers travelling to/from Davao that:

    1. If a child/minor aged below 15 is travelling alone or travelling with a person other than his/her parents or those exercising parental authority and legal custody of the child. Parents/guardian need to secure permit to travel from the City Social Services and Development Office (CSSDO). Below are the required documents for one to get permit to travel:

    a. Birth certificate of the minor (original and photocopy)
    b. Barangay clearance issued by the Punong Barangay – stating that the barangay has knowledge of the travel plans of the minor
    c. Written parental consent attested by the Punong Barangay (if no parents, consent shall be made by the grandparents or the eldest sibling)
    d. Identification card of the minor (original and photocopy)
    e. Identification card of the authorized person who will accompany the child in his travels (original and photocopy)

    2. If a child/ minor is traveling with both or any of his parents, there is no need to secure permit to travel as long as there is document to prove of the minor’s relation such as:

    a. Birth certificate
    b. Valid Ids

  • Special Service Request

  • Flight Connections If you are booking 2 single-sectoral flights (example: CEB-MNL then MNL-HKG), please allow the following minimum times between the first arrival and the next take-off.

    Domestic: 2 hours minimum time
    International: 3 hours minimum time

    There are the minimum times required to collect baggage and complete check-in procedures required for your second flight.

    We are a point-to-point carrier and will not be liable for any misconnections brought about by delays, cancellations and any flight arrangements you may choose to make.

    If you have onward flights with other airlines, you will have to pick up your bags and clear through Immigration and Customs so please make sure that you have all your visa requirements with you.

  • Flight Disruptions At any time after a booking has been made, we may change our schedules and /or cancel, terminate, divert, postpone or reschedule or delay any flight where we reasonably consider this to be justified by circumstance beyond our control or for reasons of safety or security.

    In the event of these disruptions, the following options are your sole remedies against us:

    1. Rebooking
    2. Refund
    3. Travel credits

    Fare rules and airline policies shall apply during these circumstances.

  • Online Booking Cut-off Internet bookings are not permitted within 3 hours and 59 minutes from the scheduled time of departure. If you wish to travel within this time, you may contact our Call Center at (+632) 70-20-888 or (+6332) 230-8888 to check availability of your preferred flight. Booking can only be done at our sales offices or airport sales counters.

  • Travel Tax and Terminal Fee Philippine Travel Tax

    Philippine passport holders are required to pay for the Philippine Travel Tax amounting to Php 1,620 when traveling internationally from the Philippines. Guests have the options of paying through TIEZA (Tourism Infrastructure and Enterprise Zone Authority) website or at their booth on the day of travel.

    Terminal Fee

    For guests travelling from the Philippines*: Terminal fee shall be paid at the airport upon check-in.

    For guests exiting and transiting Manila: Terminal fee is included in the total payment and collected at time of booking.

    For guests exiting and transiting Cebu to destinations within the Philippines: Terminal fee is included in the total payment and collected at time of booking.

    *Except Manila, Cebu, and Caticlan (Boracay)

    Red Eye Flights

    For flights departing past midnight (that is, 0040H, 0025H, etc), please be reminded that you need to check-in for your flight the day before the date indicated on your Itinerary Receipt.

  • Duty Free Purchases For US Bound flights, please be informed that duty free items purchased from the airport are not allowed to be brought inside the aircraft. This is pursuant to the TSA rule that we are limiting the acceptance of Liquids, Aerosols and Gels (LAGs). We have coordinated with the airport Duty Free office and have requested that if a purchased item is bound on our US flight, the passenger will be refunded of the full amount of the items purchased.