CEB TravelSure

Have a worry-free trip!

Protect your trip from any unforeseen events, and have peace of mind while you go on your adventure! You can also choose from additional benefits like baggage protection and emergency coverage for extra security.

travelsure
Important information for Chubb Customers
Claims Response: COVID-19
Updated 23 March 2020
The spread of COVID-19 is a rapidly developing situation. Chubb is closely monitoring guidance issued from leading organizations, including the World Health Organization (WHO) and local health authorities. The company is also tracking the progression of the coronavirus through its travel security and medical assistance partners.
To assess its policy response to coronavirus, Chubb has carefully considered governmental and other public reporting of this situation and considers the incident in Hubei province, China to be a “known event” effective 9:00 am GMT 22 January 2020. For the remainder of mainland China, the “known event” is effective 9:00 am GMT 31 January 2020. For South Korea, the “known event” is effective 26 February 2020.
All policies purchased after 23 March 2020 will not provide any cover for claims directly or indirectly arising from, relating to or in any way connected with COVID-19 (or any mutation or variation thereof or any related strain). We will not therefore cover claims relating to any inability to travel, any decision not to travel or any changes to travel plans, nor any medical or health related loss or expense incurred, as a result of COVID-19.
Policy Response
-Chubb will assess all claims in accordance with the facts of each case, the Policy Wordings and any applicable Certificate of Insurance / Confirmation of Cover. Your cover will depend on the type of plan you purchased and your individual circumstances.
“Known Event” Under Policy Terms and Conditions
Insurance coverage for a “known event” may be precluded under the terms and conditions of some policies. It is important that you consider this prior to the purchase of any new travel insurance or new travel arrangements for an existing travel policy with us.
If you have questions about whether a planned trip will be covered, please contact Chubb customer service at +63 2 8859 2774, Mondays – Fridays, 8:30am to 5:30pm; or send an email to CEBTravelSure.ph@chubb.com. If you are an insured person and you require emergency assistance, please contact Chubb Assistance at +63 2 8864 0865 (reverse charge via an operator is available).
If a travel cancellation or disruption loss does occur, please first contact your travel agent or the airline (before submitting a claim) to seek a refund or make alternate travel arrangements based on existing tickets. After this, if you still have a loss, you may wish to submit a claim along with the original and amended itineraries and relevant documents to substantiate your remaining loss.

CEB TravelSure

Select your country of origin for more information.

Year Around Protect

Basic Protection

Get rid of the anxiety over what might go wrong during your travels. Secure your trip with CEB TravelSure's Basic Protection for a minimal fee.

Emergency medical treatment in case of an incident or sickness during travel

Personal accident insurance up to PHP 2,500,000

Add extra coverage

Upgrade your basic protection coverage with these insurance riders.

Bagage Protect

Baggage Protect

Secure your essentials

  • Compensation for loss of baggage up to PHP 100,000 and/or damaged baggage during transit up to PHP 20,000
Fly Me Next

Fly Me Next

Save on rebooking penalties

  • Reimburse rebooking fees and fare differences of up to PHP 2,500
  • Refund up to PHP 2,000 when you miss a flight*
    *Missed flight should be caused by events covered by TravelSure

Chubb Insurance is Cebu Pacific's insurance partner for flights from and within the Philippines.

(Effective on all TravelSure purchases made from August 14, 2019.)

Coverage and premiums may vary depending on origin. For full details, please refer to our Terms & Conditions or contact Chubb Insurance.

Year Around Protect

Basic Protection

Get rid of the anxiety over what might go wrong during your travels. Secure your trip with CEB TravelSure's Basic Protection for a minimal fee.

Personal accident up to SGD 100,000

Medical expenses up to SGD 50,000

Flight cancellation up to the flight cost

24-hour emergency assistance

Chubb Insurance is Cebu Pacific's insurance partner for flights to the Philippines.

(Effective on all CEB TravelSure purchases made from December 10, 2019)

Coverage and premiums may vary depending on origin. For full details, please refer to our Terms & Conditions or contact Chubb Insurance.

Other Countries

Year Around Protect

Basic Protection

Get rid of the anxiety over what might go wrong during your travels. Secure your trip with CEB TravelSure's Basic Protection for a minimal fee.

Coverage starts from two hours before departure until return to residence or workplace (for travel within 30 days)

Emergency medical treatment in case of an incident or sickness during travel

Personal accident insurance up to PHP 1,000,000

Add extra coverage

Upgrade your basic protection coverage with these insurance riders.

Bagage Protect

Baggage Protect

Secure your essentials

  • Compensation for loss of baggage up to PHP 100,000 and/or damaged baggage during transit up to PHP 20,000
Fly Me Next

Fly Me Next

Save on rebooking penalties

  • Reimburse rebooking fees and fare differences of up to PHP 2,500
  • Refund up to PHP 2,000 when you miss a flight*
    *Missed flight should be caused by events covered by TravelSure
Year Around Protect

Year Round Protect

Extend your coverage up to one year

  • Emergency medical coverage in case of an accident or sickness from two hours before your flight until one year from return to residence or workplace
  • Personal accident insurance up to PHP 1,000,000

Malayan Insurance is Cebu Pacific's insurance partner for flights to the Philippines.

(Except for flights from Singapore)

Coverage and premiums may vary depending on origin. For full details, please refer to our Terms & Conditions or contact Malayan Insurance.

Ceb travelsure

You may purchase CEB TravelSure up to two hours before your flight through our website, reservation hotline, or sales offices.

CEB TravelSure may be carried over to rebooked flights provided they are of the same route. Otherwise, insurance will be forfeited. For more information, please contact the insurance provider.