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Whether you're going on essential travel soon, or still making plans for when #EveryoneWillFlyAgain, here are information to help you through your journey.

Where We Fly


Cebu Pacific Advisory

Flight Schedule until January 31, 2021

Update as of January 15, 2021; 6pm


Cebu Pacific and Cebgo intend to operate the following domestic flights until January 31, 2021. As the situation remains fluid, flight schedules may change at the last-minute, depending on government approvals.

ROUTE FREQUENCY
From Manila
Manila – BacolodEvery Tue / Thu
Bacolod – ManilaSun (Jan 17 only)
Manila – Bohol – ManilaDaily
Manila – Boracay – Manila
2x daily
Manila – Butuan – ManilaDaily
Manila – Cagayan de Oro – Manila3x daily
Manila – Cauayan – Manila
Every Tue / Thu / Sat
Manila – Cebu – Manila3x daily
Manila – Coron – ManilaDaily
Manila – Cotabato – ManilaDaily (except Sunday)
Daily (starting Jan 18)
Manila – Davao5x Weekly
Davao – Manila12x Weekly
Manila – Dipolog – ManilaDaily
Manila – Dumaguete – ManilaEvery Wed / Thu
Manila – General Santos - ManilaEvery Mon / Thu
Iloilo - ManilaEvery Tue / Thu / Sat
Manila – Kalibo – ManilaEvery Mon / Wed / Fri / Sun (except Jan 20)
Manila – Legazpi – Manila10x Daily
Manila – Masbate – ManilaEvery Fri / Sun
Manila – Naga – Manila Daily
Every Tue / Thu / Sat / Sun (starting Jan 17)
Manila – Ozamiz – ManilaEvery Tue / Thu / Sat
Manila – Pagadian – ManilaDaily
Manila – Puerto Princesa – Manila11x Weekly
Manila – RoxasEvery Tue / Thu
Roxas - ManilaEvery Tue / Thu / Sat
Manila – San Jose – ManilaEvery Tue / Thu / Sat
Manila – Siargao – ManilaEvery Fri
Manila – Surigao – ManilaEvery Sat (starting Jan 16)
Manila – Tacloban – Manila2x daily
Manila – Virac – ManilaEvery Mon / Fri
Manila – ZamboangaEvery Wed / Fri
Zamboanga – ManilaEvery Wed / Thu / Fri / Sat
Zamboanga - Tawi Tawi - ZamboangaEvery Sat
From Cebu
Cebu – Bacolod – CebuEvery Tue
Cebu – Butuan – CebuEvery Tue / Sat
Cebu – Cagayan de Oro – CebuEvery Mon / Fri
Cebu – Clark – CebuEvery Tue / Thu
Cebu – Davao – CebuEvery Tue / Thu / Sun
Cebu – Dipolog – CebuEvery Thu / Sat
Cebu – General Santos – CebuEvery Sat
Cebu – Puerto Princesa – CebuEvery Fri / Sun
Cebu – Siargao – CebuEvery Mon
Cebu – Surigao – CebuEvery Tue
Cebu – Tacloban – CebuEvery Mon / Thu
Cebu – Zamboanga – CebuEvery Sat

Local authorities may have specific requirements and regulations, depending on the destination. Guests are STRONGLY URGED to check with the concerned LGU first and select destinations that are closest to their residences. Travel requirements may also be found here: https://bit.ly/CEBFlightReminders


INTERNATIONAL FLIGHTS


Cebu Pacific also intends to operate the following international flights until January 31, 2021, all subject to government approval:


ROUTE FREQUENCY
Manila – Dubai*Every Mon / Tue / Wed / Thu / Fri / Sun
Dubai – Manila*Daily
Manila – HongkongEvery Tue / Thu / Sat / Sun
Hongkong - ManilaEvery Tue / Thu / Sun
Manila – Seoul (Incheon)* - ManilaEvery Thu / Sat (except Jan 21)
Manila – Nagoya – Manila*Every Tue / Thu / Sun
Manila – Singapore* Every Tue / Thu / Sat
Singapore – Manila* Every Wed / Fri / Sun

*subject to government approval

Travel regulations issued by the governments of the Philippines, the United Arab Emirates, Singapore, Japan, Hong Kong, and South Korea will be implemented as necessary. List of requirements may be found here: https://bit.ly/CEBFlightReminders

All other Cebu Pacific and Cebgo flights not mentioned above remain cancelled during this time.

Updated flight schedules may be checked via the Cebu Pacific website, https://bit.ly/CEBFlightSchedules

MANDATORY USE OF FACE SHIELDS

In line with directives from the Philippine government, all Cebu Pacific passengers will be required to wear face shields during the entire flight.

This is on top of the mandatory use of face masks upon entering the airport terminal until arrival at the destination.

CEB continues to implement enhanced bio-security preventive measures to keep our passengers and personnel safe. These safety measures include daily extensive cleaning and disinfection protocols for all aircraft and facilities, rapid antibody testing for all frontliners and crew and contactless flight procedures These are based on global best practices, and adhere to the highest safety standards

We encourage passengers to manage their bookings online via our website, bit.ly/CEBmanageflight. Those on cancelled flights may choose to place the full cost of the ticket in a Travel Fund valid for two (2) years; full refund; or opt to rebook to any other travel date within three (3) months, free of charge. If travel is after three (3) months, change fees are still waived, but minimal fare difference may apply.

This is a developing situation. We may adjust flights depending on government regulations. We will contact passengers through the email addresses and mobile numbers provided upon booking for any information regarding their flights. We shall also provide updates through our website and official social media accounts.

Before going to the airport, please check for real-time Flight Status on our website https://bit.ly/CEBFlightStatusCheck. Do not go to the airport unless you have verified and confirmed your flight schedule.

Passengers are required to check-in online to maintain contactless flight procedures, and avoid queuing in the airport check-in counters. Go straight to gate or proceed to our self-bag tag kiosks before dropping bags off. Counters close one (1) hour before the scheduled time of departure.

For questions or concerns, passengers can send a message via https://bit.ly/CEBrequest



Check the Flight Status page for the most updated version, or book a flight.

Contactless Flight Guidelines


Before Your Flight


1

Check if your flight is available

2

Book online

3

Only one (1) hand carry baggage with maximum dimensions 56 cm x 36cm x 23cm and maximum weight of 7kg

4

Bring your personal hand sanitizers not bigger than 100ml.

5

Before flying, check all local government regulations of your origin and destination, to ensure compliance to their requirements and make sure to have all other basic travel document requirements, such as a valid ID and/or passport for international flights.

6

Eat a hearty meal. Only water and pre-ordered meals will be available in flight.

Bag Drop, Boarding and Inflight

1

For convenience, check in online. Bag drop counters close one (1) hour before the scheduled time of departure.

2

Be at the airport four (4) hours before your international flight’s scheduled departure, and three (3) hours before your domestic flight's scheduled departure.

3

You may use the check-in kiosks in selected airports to print your bag tag. Click here for more information.

4

Wear your mask and face shield from when you get to the airport, all throughout the flight and arrival.

5

When your row is called, hold up your boarding pass to be scanned at the gate.

6

Once you get to your assigned seat, immediately stow your carry-on baggage in overhead bin or under your seat.

7

Upon arrival, stand up to deplane by row.


Our promise to you:


Safe flights, because your safety is our top priority.


Watch this video to know how we intensified and increased our preventive measures so you can travel with peace of mind. Let's work together so #EveryoneWillFlyAgain.


Travel Document Requirements



Updated as of January 8, 2021, 1pm


Under travel regulations set by the Philippine local government units (LGU), guests flying with Cebu Pacific are required to submit additional personal information to help with contact tracing. Please make sure your contact information and your local address are updated.

Here's how --

  • Go to Manage Booking online: https://bit.ly/CEBmanageflight
  • Log in using your GetGo account or enter your booking reference number and surname to retrieve your booking
  • Click 'Update Guest Details'
  • Update with the required passenger details and continue

These details will be submitted to the concerned authority for documentation. Guests who are not able to submit the required details within the given deadline may be denied boarding.

All passengers are required to download and register an account on Traze mobile app before going to any terminal airport in the Philippines. For more information, click here.

All Filipinos with tourist visa travelling to international destinations are required to fill out and print the Bureau of Immigration form below. This excludes the following:

  • Overseas Filipino Workers (OFWs)
  • Permanent Residents abroad (PR)
  • Students
  • Participants of visitor exchange programs

Click this link to print and fill out the form: BOI Travel Declaration Form


Please ask our airline staff to fill out the lower portion of the form before submitting it to the Immigration Officer.

For guests flying from Manila to Dubai, please accomplish the following travel requirements:

  • Non-UAE nationals flying to Dubai should hold a negative PCR test result before departure (test must be conducted within last the 96 hours before departure). Upon arrival, all guests (including UAE nationals) are required to take the RT-PCR test.

    • Transiting passengers are not required to present a negative RT-PCR test certificate unless required by their final destination.

  • Please make sure that you have a valid health insurance that can be used in the United Arab Emirates, as required by the Dubai Civil Aviation Authority.
  • Fill out the UAE health declaration form. You may print out and fill out the form from here.
  • Print and fill out the Bureau of Immigration form before your flight. Click here, and have it ready upon check-in.
  • Residents of the UAE must have an approved entry permission to travel back to the UAE. For guests who hold a Dubai Residency issued from Dubai, please secure your entry/re-entry permit approval via bit.ly/DXBReturnpermit. For all other UAE residents with valid resident visas, secure your entry/re-entry permit approval via bit.ly/UAEReturnpermit.
  • Guests travelling with a Visit and Tourism Visa must present a valid roundtrip ticket from the country of origin.
  • All guests bound for Dubai must download the COVID-19 DXB Smart App and create an account. Once completed, make sure to save a printed or digital copy of the QR code which will be scanned upon arrival.

For guests flying from Manila to Hong Kong, please accomplish the following travel requirements:

As per government regulations, Hong Kong- bound guests are advised of the following guidelines.

Only the following guests with will be accepted for flight:

  1. Guests who have Hong Kong permanent Identity Card or Hong Kong Identity Card that:

    • bears the "asterisk" or "A" or "R" codes
    • bears the "C" code (provided that it is accompanied by a valid work visa or study visa)
    • bears the "U" code (Note: Thus, type of HKID is subject to approval from HKG Immigration prior to acceptance at check-in)
    • HKG SAR passport or British National (Overseas) passport (with right of abode in HKG)
    • HKG Document of Identity

  2. Guests that are exempt from the entry restrictions :

    • Passengers travelling from Mainland China, Taiwan or Macao SAR and have not been to other country/region in the past 14 days
    • Diplomatic / official passport holders (subject to prevailing visa requirements)
    • Spouse and children of HKG residents
    • Local government personnel approved by the HKG SAR government to carry out anti-epidemic work
    • Passenger holding new entry visa to work, study, establish or join in any business, or take up residence in HKG
    • Personal approved by the Hong Kong SAR government to carry out anti-epidemic work

    (Passengers failing from the above exemption category must still meet the minimum 14 days intended/permitted limit of stay in order to meet the 14 days of compulsory quarantine requirements - otherwise entry will be denied)

  3. Guests who visited from Bangladesh, India, Indonesia, Nepal, Pakistan, Philippines, South Africa, Kazakhstan and the USA, must provide the following documents in English or Chinese:

    • Test report issued by a laboratory or healthcare institution that includes the name of guests that shows he/she have taken a nucleic acid test for COVID-19, negative results of the test and was taken within 72 hours before the scheduled time of departure to Hong Kong
    • The Document proof to show that the laboratory or healthcare institution is ISO 15189 accredited or is recognized or approved by the relevant authority of the government of the place in which the laboratory or healthcare is located
    • Confirmation of room reservation in a hotel for not less than 14 -days (Residential address is not allowed)
    • Guests must complete the HKG Department of Health Online Declaration form, you may fill out the form here (https://www.chp.gov.hk/hdf/)
    • For latest updates you may visit: bit.ly/HKG_COVID-19

Please continue checking with relevant government sites for the most updated information on government requirements for travel to Hong Kong.

For guests flying from Manila to Japan, please accomplish these travel requirements.

As per latest government regulations, only the following guests may be accepted for flights to Japan:

  • Japanese nationals
  • Foreign nationals with Re-Entry Permit / Japan Residence Card ID / Business Visa
    • Business Visa holders will be accepted until January 3, 2021 only
  • Foreign seamen as long as they have not been to the UK or South Africa in the past fourteen (14) days

Japanese nationals are required to present a certificate of negative RT-PCR (swab) test result conducted within seventy-two (72) hours before departure. If they test negative at the airport and will not be using public transportation, they may also finish the 14-day quarantine in their own home or choice of accommodation.

All arriving passengers will be subject to a COVID-19 test upon arrival and a 14-day quarantine at a location designated by the quarantine station chief.

Visit this link for more information. Please continue checking with relevant government sites for the most updated information on government requirements for travel to Japan.

For guests flying from Manila to Korea, please accomplish the following travel requirements:

Only the following guests may be accepted for flight:

  • Guests with Korean nationality
  • Non-Koreans with F-6 and F-5 visas
  • Spouses of Koreans and underage children

Non-Koreans are required to bring a valid negative RT-PCR (swab) test result, taken within seventy-two (72) hours before departure, from an embassy-designated hospital. The test certificate must be in English or Korean. If a copy of official translation (English or Korean) is attached, a certificate in the local language is accepted.

Print and fill out the Bureau of Immigration form before your flight. Click here

Upon arrival, there will be a 14-day quarantine requirement. Please continue checking the latest Korean government updates for travelers entering the country.

For guests flying from international destinations to Manila, please accomplish the following travel requirements:

Under existing government protocols, all Philippine-bound guests are required to undergo COVID-19 RT-PCR test upon arrival at the airport.

  • Submit your contact information before your flight. Go to Manage Booking online and Update Guest Details
  • Pre-register and accomplish the E-CIF online before you depart for the Philippines. Prepare to upload a picture of your passport's bio page. Once registered, print or save the QR code on your phone, so you can skip some steps as you go through the testing procedures.
  • Non-OFW Returning Filipinos flying to or transiting through Manila are recommended to pre-book your accommodation in DOT-Accredited Facilities, where you will be quarantined as you wait for your COVID-19 RT-PCR test results.
  • All foreign nationals living in Japan and flying to Manila from any port in Japan, are required to secure departure clearance from the Immigration Services Agency of the Japan government's Ministry of Justice. This includes Overseas Filipino Workers. Additionally, please make sure to register at https://oasis.owwa.gov.ph/ for Land- and Sea-based OFWs who are OWWA members. Please visit www.immi-moj.go.jp, and go to "Information related to New Coronavirus Infection (COVID-19)" for next steps.

All applicable fees of non-OFW returning Filipinos shall be on the account of the guest. Expenses born out of testing, transfers, and accommodations for OFWs and Seafarers shall be shouldered by accredited government and manning agencies.

For guests flying from Manila to Singapore, please accomplish the following travel requirements:

As per government regulations, Singapore-bound guests are advised of the following guidelines:

  • Print and fill out the Bureau of Immigration form before your flight. Click here to download the form and have it ready upon check-in.
  • Check if you are allowed to enter Singapore, and comply with the needed travel documents through this link.
  • Submit health information by filling up this health declaration, before departure. Click here to access the SG Arrival Card e-Service , and accomplish the form now.
  • Guests must comply with the prevailing Stay-Home Notice requirements upon entry into Singapore. Learn more here.
  • PCR testing will be conducted randomly by the health authorities upon arrival in Singapore. If guest shows signs of COVID-19, he/she will be quarantined in a dedicated facility, with expenses shouldered by the guest.

For guests flying to Taiwan, please accomplish the following travel requirements:

As per government regulations, Taiwan-bound guests are advised of the following guidelines.

Please present the following to be accepted for flight:

  1. QR Code and screenshot of the confirmation page after passengers have registered into the Quarantine System for Entry at least forty-eight (48) hours before arrival in Taiwan.

    2. Ensure you have a Taiwan mobile number upon arrival, for re-registration into the system.

  2. Certificate of Negative COVID-19 RT-PCR (swab) test result taken within 3 days before departure date

    3. Guests who are unable to present a negative COVID-19 RT-PCR (swab) test result shall undergo an RT-PCR test upon arrival, on the guests’ account. Further, guests without a negative RT-PCR test result may not receive disease prevention compensation and may be fined from NTD 10,000 to NTD 15,000 in accordance with Taiwan’s Communicable Disease Control Act. Those who test positive for COVID-19 and are suspected of having infected others may bear relevant criminal liability.

    Upon arrival, specimens may be collected at the airport, upon entry into Taiwan. There will be a 14-day quarantine requirement on the guest’s account. For guests who have developed symptoms in the past fourteen (14) days prior to entry into Taiwan, their specimens will be collected at the airport.

    Transit passengers will not be accepted for flights to Taiwan. Please continue checking with Taiwan government for the latest requirements.



Updated as of January 13, 2021, 6pm


In compliance with the Philippine local government unit (LGU) requirement for contact tracing, guests flying with Cebu Pacific are required to submit contact information and destination address. These details must be submitted within a set deadline. Please refer to the pre-flight reminder we send you via email for further details. Depending on the LGU requirement, failure to submit the needed information may result to denied boarding.

Here's how --

  • Go to Manage Booking online: https://bit.ly/CEBmanageflight
  • Log in using your GetGo account or enter your booking reference number and surname to retrieve your booking
  • Click 'Update Guest Details'
  • Update with the required passenger details and continue

All passengers are required to download and register an account on Traze mobile app before going to any terminal airport in the Philippines. For more information, click here.


For guests flying to Bacolod, please accomplish these travel requirements.

Based on government regulations, guests bound for Bacolod are advised of the following guidelines:

For Locally Stranded Individuals (LSI):

For LSI traveling to the Province of Negros Occidental:

  • Travel Authority
  • Notice of Coordination from LGU of destination
  • Provincial Notice of Acceptance
  • Health Information Form

For LSI passing through the Province of Negros Occidental:

  • Travel Authority
  • Notice of Coordination from LGU of destination
  • Notice to Border Control

For Authorized Persons Outside Residence (APOR):

For APOR traveling to the Province of Negros Occidental:

  • Valid ID / APOR Certificate
  • Health Information Form
  • Company Information
  • Travel Itinerary (for frequent travelers)
  • Negative RT-PCR (swab) test result – at least one per month for frequent travelers

For APOR passing through the Province of Negros Occidental:

  • Valid ID / APOR Certificate
  • Health Information Form
  • Company Information

For Returning Overseas Filipinos (ROF):

  • Notice of Coordination from the LGU

Arriving passengers at Bacolod-Silay airport will undergo RT-PCR (swab) test at the arrival hall.

LSIs residing in the Municipality of San Carlos will not be accepted for flights to Bacolod from December 30, 2020 to January 29, 2021.

This is based on information we have available at the moment. Please continue checking with your local government units for the latest updates.

For guests flying to Bohol (Tagbilaran), please accomplish the travel requirements:

The City of Tagbilaran requires all arriving guests to present the following documents, to be accepted for flight:


For Locally Stranded Individuals (LSI):

  • Travel Authority from the PNP JTF COVID Shield
  • Letter of Confirmation from the LGU of residence in Bohol

For Returning Overseas Filipinos (ROF):

  • Certificate of Confirmation from the receiving LGU
  • Appropriate identification as OFW and/or Certificate from Overseas Workers Welfare Administration (OWWA)
  • Proof of residence

For Authorized Persons Outside Residence (APOR):

  • Confirmed roundtrip flights
  • Negative RT-PCR (swab) test result, conducted not more than seventy-two (72) hours before the flight arrival in Bohol
  • Certification of Confirmation from the receiving LGU
  • Proof of Occupation (i.e. PRC License, Official ID, Hospital ID, Certificate of Employment)
  • Certificate from Local Chief Executive of the LGU having jurisdiction over his/her residence
  • Medical Certificate from a certified physician

For Tourists:

  1. Confirmed Hotel Booking – accommodation should be located in Panglao or Dauis, and should have a Certificate of Authority to Operate (CAO) from the Department of Tourism (DOT) or the Ultimate Bohol Experience (UBE) Seal from the Provincial Government of Bohol
  2. Negative RT-PCR (swab) test result from a DOH-accredited laboratory, conducted not earlier than seventy-two (72) hours before flight departure
    • Tourists staying more than five (5) days in Bohol must undergo a repeat RT-PCR (swab) test on the fifth day of their stay
  3. All tourists must register through the Bohol Tourist Registration portal via https://tourism.bohol.gov.ph/ and save a digital or printed copy of the QR code, which will be scanned upon arrival at the Bohol-Panglao International Airport and upon entry and exit of establishments and sites.

Please also see additional guidelines for tourists: Book accredited airport transfers, and book tours only through accredited travel and tour operators (limited to sites with the UBE seal). Continue checking with the local government channels for more information, while traveling around Bohol.

For guests flying to Boracay (Caticlan), please accomplish the following travel requirements:

Based on government regulations, guests bound for Boracay are advised of the following travel guidelines.

Effective Oct. 1, 2020, Caticlan (Boracay) Airport only accepts tourists. All Locally Stranded Individuals (LSI), Returning Overseas Filipinos (ROF) and Authorized Persons Outside Residence (APOR) should travel via Kalibo, instead of via Caticlan. Please check with your local government units for the latest updates.

For Boracay Tourists, you are required to present the following documents, to be accepted for flight:

  • Negative RT-PCR (swab) test result conducted within seventy-two (72) hours before departure flight
  • Confirmed hotel booking or reservation from any DOT-accredited accommodation establishments in Boracay
  • Tourist QR Code. Please fill up the Health Declaration form at least twenty-four (24) hours before the flight via https://touristboracay.com/

Processing takes approximately twelve (12) hours after receipt of documents. Please wait for the confirmation email to get the Tourist QR Code, and keep a printed or digital copy of this. You have to present your Tourist QR code upon boarding the flight and when accessing services in Boracay island.

Upon arrival, guests are required to take Caticlan Airport Authority-accredited transfers to Boracay island.

For guests flying to Butuan, please accomplish the travel requirements:

The City of Butuan requires all arriving guests to present a negative COVID-19 test result, taken within five (5) days before the flight. The test may either be a Rapid Antibody Test (RAT) or RT-PCR (swab) Test or Antigen Test.

For guests flying to Cagayan De Oro, please accomplish these travel requirements:

Based on government regulations, guests bound for Cagayan de Oro are required to present the following documents, to be accepted for flight:

For Locally Stranded Individuals (LSI) and for Returning Overseas Filipino (ROF):

  • Travel Authority (not required for guests travelling to Cagayan de Oro City)
  • Medical Clearance Certificate (valid for 14 days)

For Authorized Persons Outside Residence (APOR):

  • Certificate of Employment
  • Company ID
  • Medical Clearance Certificate (valid for 14 days)

As per latest government regulations, all guests bound for Cagayan de Oro are required to fill- out the Pre-Arrival Coordination Form to get the Travel Confirmation email one to two days before the registered flight date. Note that there may be specific guidelines based on your destination.

Please continue checking with your local government units for the latest updates.

For guests flying to Cauayan, please accomplish the following travel requirements:

The City of Cauayan requires guests to present the following documents, to be accepted for flight:

  • Travel Authority
  • Medical Certificate valid within 7 days before departure date

For guests flying to Cebu, please accomplish the following travel requirements:

The City of Cebu is requiring all arriving guests to present the following travel document requirements, to be accepted for flight:

For Locally Stranded Individuals (LSI):

  • Authority to Enter
  • Negative RT-PCR (swab) test result, conducted within three (3) days before departure
  • Letter of Coordination from Barangay in Cebu City
  • Travel Authority issued by JTF COVID Shield from LGU of origin

For Authorized Persons Outside Residence (APOR):

  • Authority to Enter
  • Government ID or Company ID
  • For Government APOR:
    • Medical Certificate
    • Mission Order / Travel Order
  • For Private APOR:
    • Return Ticket
    • Travel Itinerary
    • Confirmed Booking for Accommodation
    • Negative RT-PCR (swab) test result, conducted within three (3) days before departure
    • Work Order / Travel Order indicating purpose of travel
  • For APORs with Embassy/Visa Appointments:
    • Negative RT-PCR (swab) test result, conducted within three (3) days before departure
    • Copy of confirmed Embassy/Visa Appointment

For Returning Overseas Filipino (ROF):

  • Quarantine Certificate issued by DOH-Bureau of Quarantine
  • Valid ID

ROFs coming from Manila will be required to undergo an RT-PCR (swab) test in Cebu City upon arrival, followed by a 14-day home quarantine. All ROFs are required to coordinate with OWWA/DFA and the Barangay of residence prior to arrival.

For those traveling for Medical Reasons:

  • Authority to Enter
  • Negative RT-PCR (swab) test result, conducted within three (3) days before departure
  • Medical Certificate indicating medical condition or referral note from the hospital/doctor or confirmed hospital admission or laboratory request by attending physician
  • Valid ID

For Tourists:

  • Authority to Enter
  • Negative RT-PCR (swab) test result, conducted within three (3) days before departure
  • Travel Itinerary in Cebu City
  • Travel Authority issued by JTF COVID Shield from LGU of origin
  • Roundtrip Tickets
  • Confirmed Booking of Accommodation in Cebu City

The following documents are required for guests bound for Lapu-Lapu City, Mandaue City, and Cebu Province.

For Locally Stranded Individuals (LSI):

  • Travel Authority issued by PNP JTF COVID Shield
  • Medical Clearance Certificate from the City/Municipal Health Office where LSI was stranded
  • Valid ID
  • Letter of Confirmation from LGU of residence for guests bound for Cebu Province

For Authorized Persons Outside Residence (APOR):

  • Company ID / Proof of Profession or Business
  • Certificate of Employment
  • Medical Clearance Certificate
  • Certification from the Cebu Provincial Government (for guests bound for Cebu Province only)

For Returning Overseas Filipino (ROF):

  • Quarantine Certificate issued by DOH-Bureau of Quarantine
  • Valid ID

For those traveling for Medical Reasons:

  • Certificate from LGU of residence
  • Medical Certificate Clearance
  • Proof of appointment
  • Certification from the Cebu Provincial Government (for guests traveling within Cebu Province)

For Tourists staying in Lapu-Lapu City only:

  • Travel Authority
  • Medical Certificate issued within seven (7) days before flight, from the Municipal Health Office of the place of origin
  • Confirmed booking from an accredited hotel or accommodation establishment
  • Negative RT-PCR (swab) test result, conducted within seventy-two (72) hours before travel, in a DOH-accredited facility

All arriving guests are advised to get in touch with Local Government Unit of their destination in Cebu for assistance, protocols and specific requirements: Cebu City:ccg.travelpass@gmail.com, Lapu-Lapu City: info@lapulapucity.gov.ph / lapu2city.gov@gmail.com and Mandaue City: cmo@mandauecity.gov.ph / cmo.mandaue@gmail.com

For guests flying to Clark, please accomplish the following travel requirements:

The Province of Aklan requires arriving guests to present the following documents, to be accepted for flight:

For Local Stranded Individuals (LSI):

  • Travel Authority issued by Joint Task force COVID Shield
  • Negative RT-PCR (swab) test result issued by DOH-Accredited testing facility
  • Certificate of acceptance from the receiving local government unit, with proper coordination with the barangay of destination

For guests flying to Coron (Busuanga), please accomplish the following travel requirements.

Based on government regulations, guests bound for Coron are required to present the following documents to be accepted for flight.

For Locally Stranded Individuals (LSI), Authorized Persons Outside Residence (APOR) and Returning Overseas Filipinos (ROF):

  • Negative RT-PCR (swab) test result, conducted within 24 to 72 hours before the flight. Copy of the test result with the official receipt should be presented upon check-in.
  • Travel Authority issued from place of origin
  • Certificate of Acceptance from EOC Coron and EOC Culion for guests bound for Culion

For Tourists:

  • Confirmed hotel booking or reservation from any accommodation with a DOT Certificate to Operate
  • Negative RT-PCR (swab) test result, conducted within 24 to 72 hours before the flight. Copy of the test result with the official receipt should be presented upon check-in.
  • Roundtrip tickets
  • Filled up health declaration form at https://corontourism.ph/and save a digital or printed copy of the QR code, which will be scanned upon arrival, and upon entry and exit of establishments and sites.
  • Certificate of Acceptance from EOC Culion for guests bound for Culion

For guests flying to Cotabato, please accomplish the following travel requirements:

Based on government regulations, guests bound for Cotabato are required to present the following documents, to be accepted for flight:

For Authorized Persons Outside Residence (APOR):

  • Medical Certificate Valid for 7 days
  • Mission Order (for military or PNP)
  • Health Worker ID (for health workers)

For those traveling to other places in Maguindanao:

  • Medical Certificate (valid for 7 days)
  • Travel Authority

All others traveling to Cotabato City:

  • Medical Certificate (valid for 7 days)
  • Travel Authority
  • Certificate of Acceptance from Barangay

For guests flying to Davao, please accomplish the travel requirements:

The City of Davao requires Davao-bound guests to comply with the following requirements:

For Authorized Persons Outside Residence (APOR):

  • Company ID
  • Certificate of Employment / Acknowledgement of Principal for Labor/Service (for those without the employee-employer relationship)
  • Company Travel Order
  • Confirmed Hotel Accommodation
  • Roundtrip Ticket (unless resident of Davao City)
  • Negative RT-PCR (swab) test result, conducted within forty-eight (48) hours before flight departure or test upon arrival
  • Certification of Travel to access health service (if travelling for medical reasons)
  • Confirmation from destination LGU of pick-up vehicle or transportation arrangements (if bound for another city/municipality/LGU)

For Locally Stranded Individuals (LSI) and Returning Overseas Filipinos (ROF):

  • Negative RT-PCR (swab) test result, conducted within forty-eight (48) hours before flight departure or test upon arrival
  • 14-day home quarantine

All Davao-bound guests are required to submit a filled up Health Declaration Form. Please make sure that registration is completed to get the QR code. All passengers must present this QR code before being allowed to exit the Davao International Airport.

For guests flying to Dipolog, please accomplish the following travel requirements:

The City of Dipolog requires guests to present the following documents, to be accepted for flight:

For Locally Stranded Individuals (LSI) and Persons with Indispensable Travel (medical and humanitarian purposes):

  • Negative Rapid Antigen test or Negative RT-PCR (swab) test result, dated at most five (5) days before departure
  • Medical Certification issued by the City/Municipal Health Office (issued at most seven (7) days before departure)
  • Travel Authority issued by JTF CV Shield (PNP)
  • Certificate of Acceptance from the concerned LGU
  • Referral from the concerned Provincial Health Office/Hospital (if travel is for medical reasons)

For Returning Overseas Filipino (ROF):

  • Travel Authority issued by the JTF CV shield (PNP)
  • Negative RT-PCR (swab) test result
  • Quarantine Certification issued by the DOH-Bureau of Quarantine
  • Certificate of Acceptance from the concerned LGU

For Authorized Persons Outside Residence (APOR):

  • Agency or Company ID
  • Certificate of Employment
  • Deployment/Travel Order issued by the concerned Head of Office/Manager/Owner or his duly authorized representative (for employees)
  • Medical Certification issued by the City/Municipal Health Office (issued at most seven (7) days before departure)
  • APOR Undertaking (to be filled up upon entry at the Provincial QCPs)
  • Notice of Coordination from the LGU of destination specifying the date of entry and exit
  • Negative Rapid Antigen test result or negative RT-PCR result for official travel/businesses for more than forty-eight (48) hours (dated at most five (5) days before departure)

As per latest government regulations, all persons allowed entry into the Province of Zamboanga del Norte are required to download and register in the StaySafe App and fill-up the PIATF Declaration Form.

This is based on the information we have at the moment. Please continue checking with your local government units for the latest updates.

For guests flying from Manila to Dumaguete, the Province of Negros Oriental requires you to get in touch with your local tourism offices. Please contact them between now until two (2) days before your flight.

These local tourism offices will then consolidate the list, and endorse it to the Provincial Tourism Unit (PTU). The PTU will provide CEB with the list of passengers we can accept for the flight.

For contact information of your local tourism offices, please check http://www.visitnegrosoriental.com/contact-us/.

For guests flying Manila to General Santos, please accomplish the travel requirements:

The City of General Santos requires guests to present a Travel Authority and a negative RT-PCR (swab) or Antigen test result, issued within seventy-two (72) hours before the date of arrival. Incoming guests are also required to pre-register at TAPAT at least 24 hours before your flight. Pre-register now through www.tapat.gensantos.gov.ph to be allowed entry into General Santos and save a printed or digital copy of the QR code as this will be scanned upon entering border checkpoints, establishments, and offices.

Guests who have direct flights from Manila to General Santos on December 17 onwards may choose to undergo CEB’s Test Before Boarding. This is when guests can get an Antigen Test on the same day as the flight for only PHP 700. Guests will only be allowed to board if the result is negative. Learn more here.

For guests flying Cebu-General Santos:

The City of General Santos requires all guests to present a Travel Authority and a negative RT-PCR (swab) or Antigen test result, issued within seventy-two (72) hours before the date of arrival. Incoming guests are also required to pre-register at TAPAT at least 24 hours before your flight. Pre-register now through www.tapat.gensantos.gov.ph to be allowed entry into General Santos and save a printed or digital copy of the QR code as this will be scanned upon entering border checkpoints, establishments, and offices.

For guests flying to Iloilo, please accomplish these travel requirements:

Manila-Iloilo flight schedules:

  • Tuesday – only residents of Iloilo Province (125 seats) and Guimaras (5 seats) will be accepted for flight
  • Thursday/Saturday - only residents of Iloilo City will be accepted for flight

This only applies to Manila-Iloilo flights; there are no restrictions on Iloilo-Manila flights.

Please UPDATE your residence address through the Manage Booking section in the website, by 23:59H (PHT), two days before departure, to ensure you can take your flight.

Meanwhile, based on government regulations, please be advised of the following travel guidelines:

For Local Stranded Individuals (LSI) and for Returning Overseas Filipinos (ROF):

  • Medical Clearance certification issued by the City/Municipal Health Office
  • Travel Authority issued by Chief of Police of the City/Municipality of origin
  • Any Valid Government ID (showing relevant information such as residence, citizenship or occupation)
  • Notice of Coordination from LGU (Proof of coordination)

As per latest government regulations, Locally Stranded Individuals (LSIs) residing in or going to Iloilo City will not be accepted for flights to Iloilo from January 8-21, 2021.

This is based on the information we have at the moment, but may be subject to change. Please check with your local government units for the most updated requirements.

For guests flying to Kalibo, please accomplish the following travel requirements:

The Province of Aklan requires all arriving guests to present the following documents, to be accepted for flight:

For Locally Stranded Individuals (LSI):

  • Travel Authority issued by Joint Task Force COVID Shield
  • Notice of Coordination or Letter of Acceptance issued by the receiving LGU Municipality or City
  • Medical Clearance Certificate issued by a government health facility

For Authorized Persons Outside Residence (APOR):

  • Negative RT-PCR (swab) test result taken within 7 days before departure date (except for APOR travelers exempted under EO No.029-C Section 3.3.1-7)
  • Government-issued ID, valid company ID or Certificate of Employment
  • Travel Order for Government Official; Mission Order for PNP Personnel/ Military; Proof of Engagement for non-government or non-military/PNP personnel
  • Notice of Coordination or Letter of Acceptance issued by the receiving LGU Municipality or City

For Returning Overseas Filipino (ROF):

  • Negative RT-PCR (swab) test result taken within 7 days before departure date
  • Quarantine Certification issued by the Department of Health or Bureau of Quarantine

Please check with your local government units for the latest updates.

For guests flying to Legazpi, please accomplish the travel requirements:

The Province of Albay requires arriving guests to present the following, to be accepted for flight:

For Locally Stranded Individuals (LSI):

  • Travel Authority
  • Medical Clearance Certification issued by the City/Municipal Health Office within the last three (3) days prior to the scheduled flight
  • Negative Rapid Diagnostic Test (RDT) and/or RT-PCR (swab) test result from a DOH-accredited facility, conducted within the last three (3) days prior to the scheduled flight

For Returning Overseas Filipinos (ROF):

  • Negative RT-PCR (swab) test result from a DOH-accredited facility, conducted within three (3) days before the flight
  • Quarantine Certification issued by DOH-Bureau of Quarantine

For Authorized Persons Outside of Residence (APOR):

  • Travel Authority (except residents of Albay)
  • Company ID
  • Negative Rapid Diagnostic Test (RDT) and/or RT-PCR (swab) test result from a DOH-accredited facility, conducted within the last three (3) days prior to the scheduled flight

For Persons with Indispensable Travel (medical and humanitarian purpose):

  • Medical Certificate
  • Referral of the attending physician requiring the said medical consultation/procedure/treatment
  • Document from the physician of receiving hospital/clinic/health facility certifying the veracity of the consultation/procedure/treatment and indicating the schedule
  • Government-issued ID
  • Certification from City/Municipal LGU granting the travel

All guests bound for the Province of Albay are required to present a health declaration form, which is distributed upon boarding. This is based on the information we have available at the moment, but may be subject to change.

For guests flying to Manila, please make sure to bring standard travel documents, such as your itinerary receipt or booking confirmation, and a valid ID. Please refer to the list below if there are additional requirements based on your origin.

For guests flying from Bacolod to Manila, please accomplish the travel requirements:

The City of Bacolod requires all departing guests for Manila to present the following travel document requirements, to be accepted for flight:

For Locally Stranded Individuals (LSI):

  • Travel Authority, valid for ten (10) days
  • Medical Clearance, valid for ten (10) days

For Authorized Persons Outside Residence (APOR):

  • Company ID
  • Certificate of Employment

For guests flying from Bohol (Tagbilaran) to Manila, please accomplish the travel requirements:

The City of Tagbilaran requires all departing guests for Manila to present the following travel document requirements, to be accepted for flight:

  • Medical Certificate (valid for 7 days)
  • Travel Authority (valid for 7 days)

For guests flying from Butuan to Manila, please accomplish the following travel requirements:

The City of Butuan requires all departing guests for Manila to present a negative COVID-19 test result, taken within five (5) days before the flight. The test may either be a Rapid Antibody Test (RAT) or RT-PCR (swab) Test or Antigen Test.

For guests flying from Cagayan de Oro to Manila, please accomplish the following travel requirements:

The City of Cagayan de Oro requires all guests departing for Manila to present a valid medical certificate (within 14 days from issuance) to be accepted for flight.

For guests flying from Capiz to Manila, please accomplish the travel requirements:

The Province of Capiz requires all guests departing from Roxas to Manila to present the following documents to be accepted for flight:

  • Travel Authority from PNP
  • Medical Certificate issued within seven (7) days before the flight

For guests flying from Cauayan to Manila, please accomplish the travel requirements:

The City of Cauayan requires all departing guests for Manila to present the following travel document requirements, to be accepted for flight:

  • Travel Authority from PNP
  • Medical Certificate issued within seven (7) days before the flight

For guests flying from Coron to Manila, please accomplish the following travel requirements.

Based on government regulations, all guests departing for Manila are required to present the following documents to be accepted for flight:

  • Medical Certificate (valid for 7 days)
  • Travel Authority (valid for 7 days)

For guests flying from Cotabato to Manila, please accomplish the following travel requirements.

The City of Cotabato requires all departing guests to present the following documents, to be accepted for flight:

  • Medical Certificate valid for seven (7) days before the flight
  • Travel Authority

For guests flying from Davao to Manila, please accomplish the following travel requirements:

The City of Davao requires all guests departing for Manila to present the following documents, to be accepted for flight:

  • Medical Certificate – secured not more than one (1) week prior to flight date
  • Barangay Certificate
  • PNP Travel Authority

For guests flying from Dumaguete to Manila, please accomplish the following travel requirements:

The Province of Negros Oriental requires all guests departing from Dumaguete to Manila to present the following documents to be accepted for flight:

  • Medical Certificate
  • Travel Authority

For guests flying from Iloilo to Manila, please accomplish the following travel requirements, to be accepted for flight:

  • Medical Certificate (valid for 10 days)
  • Travel Authority (valid for 10 days)

For guests flying from Kalibo to Manila, please accomplish the following travel requirements.

The Province of Aklan requires all guests departing from Kalibo to Manila to present the following documents to be accepted for flight:

  • Medical Certificate
  • Travel Authority

For guests flying from Naga to Manila, please accomplish the following travel requirements.

The Province of Camarines Sur requires all departing guests for Manila to present the following documents, to be accepted for flight:

  • Negative Rapid test result, conducted within three (3) days before the flight
  • Travel Authority

For guests flying from Pagadian to Manila, please accomplish the following travel requirements:

The Province of Zamboanga del Sur requires all departing guests for Manila to present the following documents, to be accepted for flight.

  • Medical Certificate
  • Travel Pass

For guests flying from Puerto Princesa to Manila, please accomplish the following travel requirements:

The Province of Palawan requires all guests departing from Puerto Princesa to Manila to present the following documents to be accepted for flight:

For Locally Stranded Individuals (LSI):

  • Medical Certificate (valid for 7 days)
  • Travel Authority (valid for 7 days)

For Authorized Persons Outside Residence (APOR):

  • Company ID
  • Certificate of Employment
  • Job Order

For guests flying from Roxas to Manila, please accomplish the following travel requirements:

The Province of Capiz requires all guests departing from Roxas to Manila to present the following documents to be accepted for flight:

  • Medical Certificate (valid for 5 days)
  • Travel Authority (valid for 5 days)

For guests flying from San Jose (Mindoro) to Manila, please accomplish the following travel requirements:

The Province of Occidental Mindoro requires all departing guests for Manila to present the following documents to be accepted for flight:

For Locally Stranded Individuals (LSI)::

  • Medical Certificate issued by the Municipal Health Office
  • Travel Authority from PNP

For Returning Overseas Filipinos (ROF)::

  • Medical Certificate issued by Municipal Health Office
  • Passport
  • Confirmed Flight Itinerary

For Authorized Persons Outside Residence (APOR):

  • Certificate of Employment
  • Photocopy of Company ID
  • Medical Certificate issued by the Municipal Health Office
  • Travel Order / Mission Order / Back to Work Order

For Other Authorized Persons (OFWs, Seafarers, Balikbayans, Stranded Foreign Tourists with appointment outside San Jose)

  • Appointment / Schedule from agency
  • Valid ID
  • Medical Certificate issued by City of Municipal Health Office

For Medical Check-up:

  • Travel Authority from PNP
  • Medical Certificate of patient and accompanying persons

This is based on the information we have available at the moment. Please continue checking with your local government units for the latest updates.

For guests flying from Tacloban to Manila, please accomplish the following travel requirements:

The City of Tacloban requires all guests departing for Manila to present the following documents, to be accepted for flight:

  • Medical Certificate issued by City or Municipal Health Office (valid for 7 days)
  • Travel Authority (valid for 7 days)

For guests flying from Virac to Manila, please accomplish the travel requirements:

The Province of Catanduanes requires all departing guests for Manila to present the following documents to be accepted for flight:

For Locally Stranded Individuals (LSI):

  • Travel Authority
  • Medical Certificate issued within seven (7) days before flight

For Authorized Persons Outside Residence (APOR):

  • Travel Order
  • Medical Certificate issued within three (3) days before flight

For guests flying to Marinduque, please accomplish the following travel requirements:

The Province of Marinduque requires all guests to present the following documents, to be accepted for flight:

For Locally Stranded Individuals (LSI) and All Persons with Essential Travel:

  • Medical Certificate issued by the City of Municipal Health Office
  • Travel Authority from PNP
  • Letter of Coordination or Acceptance issued by the barangay and noted by Municipal Health Office

For Returning Overseas Filipino (ROF):

  • Negative RT-PCR (swab) test results
  • Bureau of Quarantine Certificate
  • Passport
  • ID with Proof of Residence

For Authorized Persons Outside Residence (APOR):

  • Medical Certificate issued by City or Municipal Health Office
  • Certificate of Employment
  • Photocopy of Company ID for Employee or Business Permit for own business
  • Back to Work Order / Travel Order or Mission Order

For Other Authorized Persons (OFWs, Seafarers, Balikbayans, and Stranded Tourists with appointments outside Marinduque):

  • Certification Issued by Municipality
  • Valid ID / Travel Authority
  • Medical Certificate issued by City or Municipal Health Office

For Medical Check-up:

  • Medical Certificate issued by the consulting doctor
  • Medical Certificate of accompanying persons issued by Municipal Health Office
  • Travel Authority from PNP

For guests flying to Masbate, please accomplish these travel requirements:

Please UPDATE your residence address through the Manage Booking section in the website, by 23:59H (PHT), two days before departure, to ensure you can take your flight. Kindly make sure your address is complete, including the barangay information.

Meanwhile, based on government regulations, please present the following documents, to be accepted for flight:

For Locally Stranded Individuals (LSI):

  • Travel Authority
  • Medical Certificate
  • Barangay Certificate
  • Proof of Coordination with the LGU

For Returning Overseas Filipino (ROF):

  • Negative RT-PCR (swab) test result and Quarantine certificate issued by Bureau of Quarantine
  • Travel Authority
  • Medical Certificate
  • Barangay Certificate

For Authorized Persons Outside Residence (APOR)::

  • Company ID or Certificate of Employment

For guests flying to Naga, please accomplish the following travel requirements:

The Province of Camarines Sur requires all arriving guests to present the following documents, to be accepted for flight:

For Locally Stranded Individuals (LSI):

  • Negative RT-PCR (swab) test result, conducted within three (3) days before the flight
  • Travel Authority, valid within seven (7) days before the flight
  • Acceptance Letter of receiving LGU - from Mayor’s Office

For Returning Overseas Filipinos (ROF):

  • Negative RT-PCR (swab) test result, conducted within three (3) days before the flight
  • Travel Authority, valid within seven (7) days before the flight
  • Acceptance Letter of receiving LGU - from Mayor’s Office
  • OWWA Certificate
  • Quarantine Certificate issued by Department of Health - Bureau of Quarantine (DOH-BOQ)

For Authorized Persons Outside Residence (APOR):

  • Negative RT-PCR (swab) test result, conducted within three (3) days before the flight
  • Travel Authority, valid within seven (7) days before the flight
  • Acceptance Letter of receiving LGU - from Mayor’s Office
  • Company ID
  • Mission Order / Travel Order

For guests flying to Ozamiz, please accomplish the following travel requirements:

The Province of Misamis Occidental requires Ozamiz-bound guests to present the following documents, to be accepted for flight:

For Locally Stranded Individuals (LSI):

  • Letter of Acceptance
  • Medical Certificate
  • Travel Authority

For Non-Resident - Authorized Persons Outside Residence (APOR) with indispensable travel:

  • No symptoms of COVID-19
  • Certificate of Employment, company ID, or agency ID
  • Travel Authority / Travel Order (or any similar document showing the destination and purpose of travel)
  • Filled-up health declaration form
  • If APOR's stay in the province is more than twenty-four (24) hours and/or if his/her point of origin has confirmed COVID-19 local transmission, APOR will be subject to a free rapid test upon arrival, unless he/she can present a negative rapid/RT-PCR test result taken within the last twenty-four (24) hours before arrival.

For Resident - Authorized Persons Outside Residence (APOR) with indispensable travel:

  • No symptoms of COVID-19
  • Certificate of Employment, company ID, agency ID, or APOR Pass
  • Proof of Residency in the Province of Misamis Occidental
  • If his/her point of origin has confirmed COVID-19 local transmission, APOR will be subject to a free rapid test

This is based on the information we have at the moment. Please continue checking with your local government units for the latest updates.

For guests flying to Pagadian, please accomplish the following travel requirements:

The Province of Zamboanga del Sur requires guests traveling to Pagadian to present the following documents, to be accepted for flight.

For Locally Stranded Individuals (LSI):

  • Travel Authority from JTF CV SHIELD (PNP)
  • Medical Certificate issued within seven (7) days before flight
  • Proof of Residence or Acceptance from the City/Municipal Government or Provincial Government
  • Negative Antigen or Antibody RDT result from a government-accredited hospital or laboratory, issued within seven (7) days before flight (except for APOR leaving and entering within 48 hours)
  • EXIT-ENTRY Authorization Pass from PDRRMO (if leaving and entering Zamboanga del Sur within 48 hours and if non-residents)

For Authorized Persons Outside Residence (APOR):

  • Company ID or Certificate of Employment
  • Travel Order issued and signed by head of office
  • Medical Certificate issued by the City/Municipal Health Office or government-accredited hospitals within seven (7) days from travel

For Returning Overseas Filipinos (ROF):

  • Travel Authority issued by the JTF CV SHIELD (PNP)
  • Negative RT-PCR (swab) test result
  • Quarantine Certification issued by DOH-Bureau of Quarantine
  • Certificate of Acceptance or Proof of Residency issued by the City/Municipal Government

For guests flying to Puerto Princesa, please take note of these travel guidelines:

Manila – Puerto Princesa flight schedules:

  • Monday – only residents of Puerto Princesa City and Palawan Province will be accepted for flight
  • Tuesday - only residents of Palawan Province will be accepted for flight
  • Wednesday/Thursday/Friday/Saturday/Sunday – only residents of Palawan Province will be accepted for flight

This only applies to Manila – Puerto Princesa flights; there are no restrictions for Puerto Princesa – Manila flights.

Meanwhile, based on government regulations, please be ready to present the following requirements upon check-in.

For Locally Stranded Individuals (LSI):

  • Medical Certificate issued by Local Health Office
  • Travel Authority or Travel Pass issued by Local Police
  • Copy of Valid ID with complete city or municipal address
  • Letter of Acceptance from LGU (for guests bound for the Municipalities of Coron, Busuanga, Linapacan, Taytay and Culion)
  • Entry of Coordination Certificate

For Returning Overseas Filipinos (ROF):

  • Travel Authority or Travel Pass
  • Negative RT-PCR (swab) test result and Quarantine certificate issued by Bureau of Quarantine
  • Copy of Valid ID with complete city or municipal address
  • Valid Passport
  • Letter of Acceptance from LGU (for guests bound for the Municipalities of Coron, Busuanga, Linapacan, Taytay and Culion)
  • Entry of Coordination Certificate

For Authorized Persons Outside Residence (APOR)

  • Company ID or Employee Certificate
  • Mission Order or Job Order
  • Negative RT-PCR (swab) test result valid within 3-5 days before departure date
  • Copy of Valid ID with complete city or municipal address
  • Letter of Acceptance from LGU (for guests bound for the municipalities of Coron, Busuanga, Linapacan, Taytay and Culion)
  • Certificate of Exemption from City Government through the office of City Administrator (only for APOR staying in Puerto Princesa City)
  • Entry of Coordination Certificate

All guests arriving in Puerto Princesa will be subject to quarantine and test requirements. Please refer to the guidelines below.

For LSI, ROF, APOR staying more than 7 days, and those in the Balik Probinsya Program:

  • 7-day quarantine (own expense for APORs)
  • Rapid Antigen Test on the 6th or 7th day

For APOR with 4-7 days stay in Puerto Princesa:

  • 3-day quarantine at own expense
  • Rapid Antigen Test on the 3rd day

This is based on the information we have at the moment. Please continue checking with your local government units for the latest updates.

For guests flying to Roxas, please accomplish the following travel requirements:

The Province of Capiz requires guests to present the following documents, to be accepted for flight:

As per government regulations, only residents of the Province of Capiz are allowed to board the flight, and must strictly obtain a Letter of Acceptance or Notice of Coordination issued by City / Municipal LGU. Please continue checking with your Local Government Units for the latest updates.

For Returning Overseas Filipinos (ROF):

  • Proof of residence
  • Proof of 14-day facility-based quarantine completion
  • Certificate of negative RT-PCR (swab) test result issued within the quarantine period, from the place of origin
  • Authority to Travel, issued by the National Inter-Agency Task Force on Management of Emerging Infectious Diseases (NIATF-MEID)
  • Certificate of Acceptance or Notice of Coordination issued by City / Municipal LGU

For Locally Stranded Individuals (LSI):

  • Medical clearance issued within five (5) days from the date of travel
  • Travel Authority from JTF-CV Shield
  • Certificate of Acceptance or Notice of Coordination issued by City / Municipal LGU
  • Proof of residence

For Authorized Persons Outside Residence (APOR):

  • Travel order / Mission order / Valid certificate of employment
  • Medical clearance issued within five (5) days from the date of travel
  • Certificate of Acceptance or Notice of Coordination issued by City / Municipal LGU
  • Government ID
  • Negative RT-PCR (swab) test results issued within six (6) days from date of travel (for Private Business only)
  • Valid referral from Attending Physician (for patients availing or requiring medical services in Capiz)

All arriving guests will undergo a 14-day quarantine upon arrival in Roxas.

This is based on the information we have at the moment, but may be subject to change. Please check with your local government units for the most updated requirements.

For guests flying to San Jose (Mindoro), please accomplish the following travel requirements:

The Province of Occidental Mindoro requires all arriving guests to present the following documents, to be accepted for flight:

For Locally Stranded Individuals (LSI):

  • Medical Clearance Certificate valid five (5) days from issuance
  • Certificate of Acceptance issued by the receiving Municipal LGU
  • Travel Authority / Travel Pass-Through Permit issued by JTF CV Shield (PNP)
  • Negative Rapid Antigen or RT-PCR test result (valid 48 hours from issuance) - if none, LSI will be tested upon arrival, at own expense

For Returning Overseas Filipinos (ROF):

  • Negative RT-PCR (swab) test result
  • Passport
  • Quarantine Certificate issued by OWWA or Bureau of Quarantine
  • Notice of coordination issued by the receiving Municipal LGU

For Authorized Persons Outside Residence (APOR):

  • Certificate of Employment
  • Photocopy of Company ID
  • Medical Clearance Certificate valid five (5) days from issuance
  • Travel Order / Mission Order / Back to Work Order
  • Notice of coordination issued by the receiving Municipal LGU
  • For APOR traveling outside the province and will return beyond seventy-two (72) hours - Negative Rapid Antigen or RT-PCR test result (valid 48 hours from issuance) - if none, APOR will be tested upon arrival, at own expense

This is based on the information we have available at the moment. Please continue checking with your local government units for the latest updates.

For guests flying from Manila to Siargao, please accomplish the following travel requirements:

The Province of Surigao del Norte requires all arriving guests to present the following documents, to be accepted for flight. All arriving guests in the Siargao Airport and in the Surigao Airport are required to email the following documents to the Provincial Tourism Office at sdntourism@gmail.com to avoid delays in exiting from the airport. Please present the email confirmation of the Provincial Tourism Office upon check-in.

For residents of Surigao del Norte:

  • Negative RT-PCR (swab) test result, valid up to forty-eight (48) hours after the date of release of result (children aged 14 years old and below are exempted)
  • Valid ID with Surigao del Norte residency
  • Filled-up e-health pass
  • Certificate of Residency issued by the Punong Barangay Concerned / Travel Certification issued by the Provincial Governor or City/Municipal Mayor

For Authorized Persons Outside Residence (APOR):

  • Negative RT-PCR (swab) test result, valid up to forty-eight (48) hours after the date of release of result
  • Valid ID
  • Filled-up e-health pass
  • Travel Order / Mission Order / Work Order indicating purpose of travel
  • Confirmed booking of DOT-accredited accommodation in the province (for Private APOR)
  • Travel Itinerary (for Private APOR)
  • Roundtrip Ticket (for Private APOR)

For Tourists invited by a local resident of Surigao del Norte:

  • Negative RT-PCR (swab) test result, valid up to forty-eight (48) hours after the date of release of result (children aged 14 years old and below are exempted)
  • Valid ID
  • Filled-up e-health pass
  • Travel Certification issued by the Mayor of the City/Municipality of destination (within the Province of Surigao del Norte)

For Tourists NOT invited by a local resident of Surigao del Norte (walk-in tourist):

  • Negative RT-PCR (swab) test result, valid up to forty-eight (48) hours after the date of release of result (children aged 14 years old and below are exempted)
  • Valid ID
  • Filled-up e-health pass
  • Confirmed booking for at least five (5) days from a DOT-accredited accommodation
  • Travel Itinerary in Surigao del Norte
  • Roundtrip Ticket

Make sure to save a digital or printed copy of the e-health pass QR code, as this may be needed to enter local establishments.

The Municipality of Pilar does not currently accept tourists.

This is based on the information we have at the moment. Please continue checking with the local government unit for updates.

For guests flying from Manila to Surigao, please accomplish the following travel requirements:

The Province of Surigao del Norte requires arriving tourist to present all of the following documents, to be accepted for flight:

  • Negative RT-PCR (swab) test result (valid for 48 hours) before departure
  • Confirmed hotel / accommodation booking for at least fifteen (15) days in a DOT-accredited facility
  • Printed copy of Surigao del Norte's Provincial Health e-FORM
  • Valid Identification Card

For guests flying to Tablas, please accomplish the following travel requirements:

The Province of Aklan requires arriving guests to present the following documents, to be accepted for flight:

For Local Stranded Individuals (LSI):

  • Travel Authority issued by Joint Task force COVID Shield
  • Negative RT-PCR (swab) test result issued by DOH-Accredited testing facility
  • Certificate of acceptance from the receiving local government unit, with proper coordination with the barangay of destination

For guests flying to Tacloban, please accomplish the travel requirements:

The City of Tacloban requires all arriving guests to present the following documents, to be accepted for flight:

For Locally Stranded Individuals (LSI):

  • Medical Clearance issued by City or Municipal Health Office
  • Travel Authority

For Authorized Persons Outside Residence (Private APOR):

  • Company ID or Certificate of Employment
  • Travel Order

For Returning Overseas Filipinos (ROF):

  • Medical Clearance or negative RT-PCR (swab) test from Bureau of Quarantine

For guests fluguegarao, please accomplish the following travel requirements:

The Province of Aklan requires arriving guests to present the following documents, to be accepted for flight:

For Local Stranded Individuals (LSI):

  • Travel Authority issued by Joint Task force COVID Shield
  • Negative RT-PCR (swab) test result issued by DOH-Accredited testing facility
  • Certificate of acceptance from the receiving local government unit, with proper coordination with the barangay of destination

For guests flying from Manila to Virac, please accomplish the following travel requirements:

The Province of Catanduanes requires guests to present the following documents, to be accepted for flight:

For Locally Stranded Individuals (LSI):

  • Medical Clearance Certificate showing that guest has no signs and symptoms of COVID-19, valid within seven (7) days prior to boarding
  • Original copy of the Travel Authority (TA) issued by the PNP
  • Letter of Acceptance from Municipal LGU

For Returning Overseas Filipinos (ROF):

  • Original copy of negative RT-PCR (swab) test result, valid within four (4) days prior to boarding and Quarantine Certification issued by Department of Health – Bureau of Quarantine (DOH-BOQ)
  • Medical Clearance Certificate showing that guest are negative for COVID19 through RT-PCR and has no signs and symptoms of COVID-19, valid within seven (7) days prior to boarding

For Authorized Persons Outside Residence (APOR):

  • Travel Order for Government and Non-government APOR
  • Company ID
  • Medical Clearance Certificate showing that guest has no signs and symptoms of COVID-19, valid within 3 days prior to boarding
  • Acceptance letter from the receiving agency or the office in the province
  • Negative RT-PCR (swab) test result, valid within three (3) days prior to boarding

This is based on the information we have at the moment. Please continue checking with your local government units for the latest updates.

For guests flying from Manila to Zamboanga, please accomplish the following travel requirements:

The City of Zamboanga requires arriving guests to present the following documents, to be accepted for flight:

  1. Travel Authority issued by JTF-CV SHIELD
  2. Medical Clearance from local health office (CHO/MHO and PHO) stating that they have no flu -like symptoms
  3. Negative RT-PCR (swab) test result. if none, guest will be subjected to a facility-based.
  4. Prior coordination with the City Tourism Office for the availability of the quarantine facility.

Flexible Booking Options

Airline cancellation due to COVID-19

(cancelled flights starting March 15, 2020)

Voluntary cancellation due to COVID-19

(flights from July 22,2020 – March 31, 2021)



Unlimited Rebooking

  • Rebooking is free, with travel period within ninety (90) days from the original flight date. Change fee and fare difference are waived.

2-Year Travel Fund

  • Full Travel Fund
  • Extended validity up to two (2) years from date of transaction.
  • Travel validity up to 12 months
  • Redeem online

Refund

  • Full refund
  • Payments made through credit/debit card are processed within 7 billing cycles; Cash refund thru bank deposit may take 7 months from date of request


Unlimited Rebooking

  • Unlimited rebooking with waived change fee, subject to fare difference
  • No limit on travel validity, as long as available in the website

2-Year Travel Fund

  • Full Travel Fund
  • Extended validity up to two (2) years from date of transaction.
  • Travel validity up to 12 months
  • Redeem online

Frequently Asked Questions

Updated as of December 17, 2020

  1. Which destinations does Cebu Pacific fly to?

    Our flight schedule and routes can be referred to here. This link is updated daily to reflect the latest advisories on destinations and other important reminders.

    As this is a developing situation, we may reduce or add flights depending on passenger demand, travel conditions, and local government unit or international restrictions. We continue to work with national and international authorities to make sure we adhere to all regulations.

    We would like to remind everyone that only guests with confirmed flights shall be allowed entry in the airport.


  2. Can I still make changes to my booking information after it’s confirmed?

    Yes, we encourage our guests to keep their booking information accurate and updated at all time, so we can reach you for updates on your flight. You can easily update your information through Manage Booking.

    Here’s how –

    • Retrieve your booking by logging in to your account (for GetGo members) or by simply entering your booking reference number and surname (for non-GetGo members).
    • Click on ‘Update Guest Details’ then ‘Continue’ until you’re done.

    Here’s what you can update:

    • First Name OR Last Name only – Make sure to check on this immediately because we only allow any corrections to either field to be done ONCE and within twenty-four (24) hours from booking.
    • Birthday, Nationality, Salutations – These fields can be corrected up to two (2) hours before your flight’s scheduled time of departure (as long as you’re not yet checked-in), just be careful because corrections to these fields can only be made ONCE.
    • Contact Information – You’re allowed to update your contact number and email as many times as necessary, provided that you do this before your board the flight.

  3. How will I know if my flight is cancelled?

    Flights are pushing through unless a cancellation notice is sent to your booking’s registered email address. You will also receive pre-flight and online check-in reminders at least 24 hours before your flight. You can also check this link for flight schedules. Please make sure your contact information is updated so we can reach you for updates on your flight schedule.


  4. Is it safe to fly?

    Yes. Our priority has always been the safety and well-being of our guests and employees. To provide you peace of mind, we are actively coordinating with local and international authorities, regulators, and health experts, including the World Health Organization (WHO) and International Air Transport Association (IATA) to ensure each flight we operate complies with the highest standards set for safety and sanitation.

    All CEB aircrafts undergo extensive daily disinfection, which includes the misting of the cabin using a disinfectant approved for Airbus jets that is effective in eradicating viruses including the Novel Coronavirus. This process also ensures that all surfaces (such as passenger seats, overhead bins and cargo compartments) are covered and sanitized.

  5. How clean is the air inside the aircraft?

    Our fleet of Airbus jets are equipped with High Efficiency Particulate Arrestor (HEPA) filters that are capable of filtering microscopic bacteria and virus clusters, including the Novel Coronavirus with 99.99% efficiency, like what is used in hospital operating rooms.

    Similarly, our ATR fleet also has an Environment Control System (ECS) that continually circulates the air to keep it clean.

  6. How can we make sure that your staff and crew are virus-free?

    Our pilots and cabin crew undergo rapid antibody tests before they are assigned to operate flights. In addition, all CEB personnel providing you service from check-in to arrival shall be wearing personal protective equipment and practicing physical distancing. This is above and beyond what our regulators require, but we have added these measures to provide both employees and guests that extra sense of comfort.


  7. How can I best protect myself?

    It is best to always keep your personal hygiene in check. Here are some tips:

    • Carry your personal alcohol/sanitizer to clean your hands after touching any surface.
    • Do not touch your eyes, nose, and mouth if your hands have not been disinfected
    • Always wear a face mask and a face shield when in public. For added protection, wearing gloves is also recommended.
    • Observe physical distancing.
    • Limit contact with any surfaces.
    • If you’re feeling unwell, consult a medical practitioner immediately.

    Also, there are Personal Hygiene Kits for sale, which you can pre-order when you book a flight or buy inflight. The kit contains a face mask, anti-bacterial wipes, and gloves.


  8. How is contact tracing done in the airports?

    Effective November 28, 2020, all airport guests are required to use the Traze mobile app upon entry to the airport, as mandated by the Department of Transportation (Philippines). Guests are encouraged to download and register an account in the Traze contact tracing app prior to arrival at the airport, for a more seamless experience.

    Steps to download Traze on your smartphones:

    • Search and download Traze from your mobile store (i.e., Apple App Store or Google Playstore) and install it on your phone. Make sure your mobile store’s country is set to the Philippines.
    • Once installation is complete, open the app and click “Start Trazing” to open the registration page.
    • Click “Register” and make sure to register as “Individual”
    • Follow the instructions and provide the necessary information, then activate your account.

    While it is ideal for each guest to have the Traze app installed on the phone, it’s good to note that the Traze app can accommodate up to five (5) profiles at a time. Alternatively, guests who don’t have mobile phones or any other mobile gadget can proceed to the Malasakit Helpdesk at the airport where they will be provided assistance. Click here to learn more.


  9. Can children and senior citizens already travel?

    Children and senior citizens may be accepted for flight, provided that all necessary travel documents are presented upon check-in. These travel documents include, but are not limited to the following:

    • Valid government-issued ID
    • Passport (if traveling to international destinations)
    • Valid Senior Citizen ID issued by the Office for Senior Citizen Affairs (OSCA)

    Please make sure to check other travel documents that may be required by your destination’s local or international regulations.


  10. Are there any additional requirements when flying?

    Please be ready to present the usual requirements of boarding pass and valid ID or passport. Before flying, please check all local government and international regulations of your origin and destination, to ensure compliance to their requirements. Click here to learn more.


  11. How do I know which terminal I should go to for my flight departing from Manila?

    Most Cebu Pacific flights departing from Manila shall be operating from Ninoy Aquino International Airport – Terminal 3. Should there be changes to your flight details, we shall send an advisory to your booking’s registered email address, before your flight date.


  12. What can we expect when flying with Cebu Pacific?

    Apart from ensuring that all CEB personnel are wearing PPEs and common surfaces are periodically sanitized, we have rolled out Contactless Flights for everyone to travel with peace of mind. Here’s what you can expect:

    13. Booking

    • All guests are encouraged to book flights directly via www.cebupacificair.com so you can enjoy low fares and minimize the need to leave the house.
    • Ticketing offices in NAIA Terminal 3 and Mactan Cebu International Airport are open starting July 22, 2020, catering to select transactions only. All other ticketing offices will remain closed until further notice.
    • All ticketing office transactions can be easily done online through our website or by contacting any of our agent-assisted channels, available 24/7.

    Before going to the airport

    • Check-in online by clicking here before going to the airport. For domestic flights, you can go straight to the boarding gate if you don’t have any baggage. Otherwise, simply pass by our bag drop counter to check in your baggage.
    • For guests traveling to domestic destinations, please make sure to submit contact information and destination address through Manage Booking.
    • For international guests flying into Manila, pre-register to e-CIF to fast track testing procedures upon arrival. For non-OFW and seafarer, it is also recommended to pre-book your hotel accommodation in DOT-accredited facilities, where you will be quarantined as you wait for your RT-PCR test result.
    • A face mask and a face shield are required for all flights, from entering the airport to arriving at your destination. While any type of mask is allowed, please check the local regulations in your destination for any specific mask requirement.
    • Eat a hearty meal before flying or pre-order your inflight meals. Our buy-on-board service will have limited options.
    • Only one (1) carry-on baggage can be brought inside the cabin. Make sure that its size is not bigger than 56cm x 36cm x 23cm, which you can personally carry for stowing in the overhead bins.
    • For your own peace of mind, bring your personal hand sanitizers with maximum alcohol content of 70% and not bigger than 100mL.
    • By November 28, make sure to download the TRAZE Contact Tracing App and register for an account.
    • Be at the airport at least three (3) hours (for domestic) and four (4) hours (for international) before your flight’s scheduled time of departure for a more relaxed experience, as you go through the new pre-departure procedures.
    • Passengers are required to print and fill out the Bureau of Immigration form. This is applicable to all Filipinos with tourist visa travelling to international destinations. This excludes the following:
      • Overseas Filipino Workers (OFWs)
      • Permanent Residents abroad
      • Students
      • Participants of visitor exchange programs

      Please ask our airline staff to fill out the lower portion of the form before submitting it to the Immigration Officer.

    At the airport

    • Only guests wearing a face mask and a face shield, and with valid travel documents shall be allowed entry to the airport. Please prepare your itinerary or electronic boarding pass to be shown to the airport security.
    • Contactless temperature check and thermal scans shall be conducted by airport officials.
    • Floor markers are available to aid all guests to follow physical distancing.
    • Sanitizing foot mats shall be provided by airport officials in key locations within select airports.

    Check-in and Bag drop area

    • Utilize check-in kiosks available at key airports. Printing and attachment of bag tags shall be self-service in select airports.
    • If traveling in groups, only the group leader should come forward to check in. Similarly, only one guest per booking is requested to come forward to check in.
    • Hold the boarding pass and ID with the barcode facing the check-in agent for touchless scanning.
    • Observe physical distancing as guided by floor markers.
    • Guests without seat add-ons shall be automatically assigned seats. Passengers traveling in groups or pairs may be seated together, depending on availability of adjacent seats.

    Pre-departure and Boarding

    • Observe physical distancing as guided by seat and floor markers, even when boarding through the aerobridge or buses.
    • Listen carefully to the new boarding procedures to be announced by our boarding agents. Only stand up to fall in line when your row number is called.
    • As you approach the boarding agent, present your ID and hold your boarding pass with the barcode facing the agent for touchless scanning.

    Inside the aircraft and while inflight

    • Ensure you’re boarding the correct flight.
    • Cabin Crew will be positioned at the aircraft door to spray guests’ hands with alcohol upon entry.
    • Immediately proceed to your assigned seat and stow your carry-on baggage to the overhead bin or under your seat.
    • Adequate supply of hand soap and paper towels shall be available inside the lavatory.
    • Pre-ordered meals and snacks shall be served; buy-on-board service will be very limited, depending on the route.
    • Passengers are not allowed to change seats while inflight for purposes of contact tracing. Cabin Crew, however, may reseat guests for safety and health reasons.
    • Cabin Crew shall frequently clean the lavatory while inflight.
    • Rigorous aircraft cleaning and disinfection shall be done at the end of the day.

    Deplaning and disembarkation

    • Deplaning shall be done per row to maintain orderliness as we observe physical distancing. Listen carefully for instructions on new deplaning and disembarkation procedures from our Cabin Crew.
    • Items for disposal are to be collected near the exit door. Guests are requested to bring these items forward during deplaning.

    Arrival at the airport destination

    • Face mask and face shield are required.
    • Observe physical distancing.
    • Health declaration forms or similar documents must be accomplished and submitted to officials.
    • Baggage pushcart handles shall be disinfected periodically.
    • Guests arriving from international airports shall be mandated to go through RT-PCR testing and quarantine. Please refer to the procedures below.
      1. Registration - Register online for the e-CIF to fast track testing procedures upon arrival. Don’t forget to upload a scanned copy of the bio page of your passport.
      2. Confirmation - A confirmation email with a QR code will be sent to your registered email. Please make sure to save the QR code on your mobile or print a copy.
      3. Briefing - Upon arrival, officials will conduct a briefing for the RT-PCR testing process.
      4. Verification and Barcoding – Proceed to the Verification Counter and present your QR code. You will be given six (6) barcode stickers. Stick one (1) onto your passport.
      5. Swab Testing – Proceed to the Testing Booth for the RT-PCR test. Give the remaining five (5) barcode stickers to the swab nurse.
      6. Immigration – Proceed to the Immigration Counter and present your passport with the barcode sticker.
      7. Quarantine Facility Assignment – Proceed to the following desks to know which facility you’ll be quarantined in.
        8. Desk Groupings
        OWWA OFWs
        LMA Seafarer with Local Manning Agency
        DOT Non-OFW Returnng Filipino
      8. Results – Your results will be released via text and via email within seventy-two (72) hours.

        For inquiries, please dial the helpline - 1158 or 143

    Post-travel

    • Customer Care is available 24/7 for whatever concerns you may have. Feel free to contact us through any of these channels.


  13. Are all international guests required to undergo testing and quarantine upon arrival?

    Yes. In order to minimize the spread of COVID-19, arriving guests are required to undergo RT-PCR test in a segregated area at the airport. Likewise, guests are to be quarantined in DOT-accredited facilities until test results are available.

    Testing, transfers, and hotel accommodation expenses of OFW and Seafarer are to be shouldered by their respective agencies. Meanwhile, all other guests shall shoulder own expenses.

    To shorten testing procedures upon arrival, guests are encouraged to pre-register for the e-CIF and pre-book their hotel accommodations prior to landing in the Philippines. Once your registration is confirmed, you will receive an email with a QR code. Please make sure to save this onto your mobile phone or print a copy to present to the authorities upon arrival. More information will be available during the briefing process, to be conducted by officials upon your arrival.


  1. I need to book a new flight now. Are there flexibility options for me?

    Yes. All flights until March 31, 2021 come with unlimited rebooking. With this, you can rebook as many times as possible until two (2) hours before your flight departure time via Manage Booking online.


  2. What are my options if I want to do voluntary change / cancellation for flights from now until March 31, 2021?

    3. Effective July 22, 2020, we are providing you with these options:

    • FULL TRAVEL FUND. You can put the full cost of your ticket in a virtual wallet. This fund is valid for two (2) years and can be used as payment for future bookings. The amount to be converted to Travel Fund includes fare plus any add-ons and travel tax, but excludes insurance add-on, and other service fees, if any.

      For insurance add-on, please call CHUBB directly at +63288592774 (hotline) or +63288640865 (24/7 medical assistance hotline) for refund request or insurance availment.

    • UNLIMITED REBOOKING. You can avail of unlimited rebooking with waived change fees. Travel period is within one (1) year or whatever is available on the website. A minimal fare difference may apply.


  3. What are my options if my flight is cancelled?

    We recommend converting your booking to Travel Fund. You can put the full cost of your ticket in a virtual wallet. This is valid for two (2) years and can be used as payment for future bookings.

    Alternatively, you can also rebook your flight for free, with travel date selection within ninety (90) days from original flight date. We will waive the fare difference and change fees. Lastly, you have an option for full refund.


  4. Are Travel Fund and Unlimited Rebooking options applicable to all routes?

    Yes. The options are applicable to all domestic and international routes, as long as the flight departure date is on or before March 31, 2021.


  5. What happens if I’m denied entry for high temperature or lack of documents?

    Guests who will be denied entry to the airport by airport officials for whatever reason can avail of Voluntary Change / Cancellation options of unlimited rebooking or converting the booking to Travel Fund. Remember to do this online up to two (2) hours before the estimated time of departure.


  6. What happens if I’m denied entry at my arrival destination due to high temperature or lack of documents?

    Unfortunately, this is beyond our control. Should this happen to you, a new flight must be purchased to fly back to your origin. We advise guests to check all regulations before flying to a specific destination to ensure compliance to their requirements.


  7. How can I manage my booking?

    Simply go to https://bit.ly/CEBmanageflight and retrieve your booking either by logging in as GetGo member or by entering your booking reference number and surname. It’s so much easier and faster, without having to contact us.


  8. My cancelled flight is already past dated. Can I still manage my booking online?

    Yes. Cancelled past-dated flights can be managed online at https://bit.ly/CEBmanageflight within thirty (30) days from the original flight date.


  9. If my booking includes one route that’s beyond March 31, 2021, am I eligible for Travel Fund or unlimited rebooking for both routes?

    Yes. You are eligible for either Travel Fund or Unlimited Rebooking options, if at least one route falls on or before March 31, 2021, and both routes belong to the same booking reference.


  10. If I used a combination of GetGo points and card/cash for my booking, am I eligible for the travel options?

    Yes. You are still eligible to avail of travel options based on the terms indicated. However, this needs to be processed by our agents. Please contact us in any of our hotlines listed in https://bit.ly/CustomerHotlines for further assistance.


  11. My hotel is requiring me to submit a travel certificate, so they can refund our hotel booking. How can I get one?

    We will gladly assist you on this matter. Simply go to https://bit.ly/CEBrequest, select ‘Request’ then choose ‘Certificate/Letter for Cancelled/Delayed Flight’. Please allow us up to seven (7) days to respond to your request.


  12. How long can I receive a response with my concern?

    We’ve been receiving high volume of customer requests lately, but we’re working round-the-clock to get through all the messages as soon as we can. We’re sorry for the inconvenience. Thank you for bearing with us.

    We’re also working on adding more features online at https://bit.ly/CEBmanageflight to help you manage your booking at your own convenience.


  1. What is a Travel Fund?

    Travel Fund is a virtual wallet used to store the total amount you’ve paid for an existing booking. This can be used as form of payment for booking a new flight and purchasing add-ons in the future.

    Travel Fund is usually offered for cancelled flights or for flights with schedule changes of more than sixty (60) minutes. Due to the COVID-19 situation, we are offering Travel Fund option and Unlimited Rebooking, even if the flight is not cancelled nor changed.


  2. What are benefits of getting a Travel Fund?

    3. These are the benefits you’d get to enjoy when you convert your booking to Travel Fund:

    • Long validity – to help you in this challenging time, we have extended the validity of Travel Fund from the usual three (3) months to two (2) years to give you plenty of time to decide on your next adventure
    • Faster payment and booking – because you now have a ready fund available, you can easily complete your booking, whenever you are ready travel again
    • Surprise awaits – you wouldn’t want to miss our surprise, which we will only send to those with Travel Fund

  3. When you say Travel Fund is valid for two (2) years, when does it start?

    It starts on the day you convert your existing flight to Travel Fund. Remember, you don’t have to travel within two (2) years. Instead, the fund needs to be used up within the validity period. Travel date can be as far as our system shows you at the time of booking.

    We will send you a reminder email forty-five (45) days before the last day to use your Travel Fund, so you won’t forget. Alternatively, the expiry date will be shown on your account, under My Travel Fund.

    Here's an example

    Conversion Date to Travel Fund April 1, 2020 Day 1
    Email Reminder February 15, 2022 Day 685
    Last Day to Use Travel Fund March 31, 2022 Day 730

    If you decide to book your new flight by the 730th day -- that is, March 31, 2022 -- you can select travel dates between March 31, 2022 to March 30, 2023.


  4. How do I convert my existing flight to Travel Fund as VOLUNTARY CHANGE?

    5. If you have a GetGo account, please follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Search for the specific flight under ‘My Bookings’ then click the ‘Manage’ button
    3. Choose ‘Cancel Flight’ then follow the instructions to convert your flight to Travel Fund
    4. Once successfully completed, your funds will be stored to your account.

    If you don't have a GetGo account, please follow these steps:

    1. Go to https://bit.ly/CEBmanageflight
    2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
    3. Choose ‘Cancel Flight’ then follow the instructions to convert your flight to Travel Fund
    4. Once successfully completed, your funds will be stored in our system under your booking reference number and name

    If you booked your flight through a travel agency using one form of payment, you can still convert your booking to Travel Fund online by following the steps above. Meanwhile, if you used multiple forms of payment in one transaction (i.e., cash + credit card), please coordinate with your respective travel agent for assistance.


  5. How do I convert my existing flight to Travel Fund due to FLIGHT CANCELLATION?

    6. If you have a GetGo account, please follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Search for the specific flight under ‘My Bookings’ then click the ‘Manage’ button
    3. A Travel Fund option will be shown. Follow the instructions to complete your conversion to Travel Fund.
    4. Once successfully completed, your funds will be stored to your account.

    If you don't have aGo account, please follow these steps:

    1. Go to https://bit.ly/CEBmanageflight
    2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
    3. A Travel Fund option will be shown. Follow the instructions to complete your conversion to Travel Fund.
    4. Once successfully completed, your funds will be stored in our system under your booking reference number and name

    If you booked your flight through a travel agency using one form of payment, you can still convert your booking to Travel Fund online by following the steps above. Meanwhile, if you used multiple forms of payment in one transaction (i.e., cash + credit card), please coordinate with your respective travel agent for assistance.


  6. How do I know how much is in my Travel Fund?

    7. If you converted your booking to Travel Fund while logged in to your GetGo account, follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Click the profile icon at the top right portion of the page
    3. Click ‘My Travel Fund’

    If you don’t have a GetGo account, please follow these steps:

    1. Go to https://bit.ly/CEBmanageflight
    2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
    3. Click ‘My Travel Fund’ tab.

    The Travel Fund balance will also be sent to the booking’s registered email address within forty-eight (48) hours after you’ve successfully converted your booking to Travel Fund.


  7. How do I use/redeem my Travel Fund?

    8. If you have a GetGo account, follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Book your flight as usual*
    3. When you reach the payment page, select Travel Fund as your form of payment

    If you don't have aGo account, follow these steps:

    1. Book your flight at www.cebupacificair.com*
    2. When you reach the payment page, select Travel Fund as your form of payment
    3. Enter your Travel Fund’s booking reference number and click ‘Use Travel Fund’
    4. Click ‘Pay Now’ to confirm your booking

    *Make sure the passenger’s name in the new booking is inputted the same way as the original booking (e.g., Jose Rizal, Jr. is considered different from Jose Rizal Jr – without the comma and dot).


  8. Can I use my Travel Fund for booking any destination?

    Yes. You can use your Travel Fund to book for any domestic or international destination.


  9. Who can use/redeem the Travel Fund?

    If you converted your booking to Travel Fund while logged in to your GetGo account, the amount is attached to your account. Therefore, you need to be logged in when booking a new flight. The fund can be used to book a flight for anyone, given that the owner of the Travel Fund is also one travelers in the new booking.

    If you converted your booking to Travel Fund while not logged in, the amount is attached to the passenger name/s of the original booking. The fund can be used to book a flight for anyone, given that at least one of the passengers in the original flight is also one of thers in the new booking.


  10. What should I do if my Travel Fund is not enough for my new booking?

    No worries, you can always top up using credit/debit card or other payment options to pay for the remaining amount in excess of your Travel Fund.


  11. Am I allowed to book more than one flight to use up my Travel Fund?

    Yes. You can book more than one flight within the validity period of your Travel Fund.


  12. Our booking has multiple passengers. Am I allowed to split the Travel Fund among the passengers?

    Yes. You can split the Travel Fund among the passengers included in the same booking. A note indicating ‘For flight changes of individual guests, click here' will appear after you select ‘Cancel Flight’ online.


  13. Can I request to refund my Travel Fund?

    14. Yes. You can request to refund your Travel Fund, if ALL conditions below are met:

    1. Your flight was cancelled by Cebu Pacific starting March 15, 2020 to July 31, 2020
    2. You converted your booking to Travel Fund AFTER your flight was cancelled, on or before July 31, 2020
    3. Your Travel Fund remains unused after one (1) year validity

  14. How can I request to refund my Travel Fund?

    If you are eligible for this option, we will send an email reminder containing instructions on how to request for refund, before your Travel Fund expires.


  15. Do I have to request for validity extension of my Travel Fund?

    No. We will take care of automatically extending your Travel Fund to two (2) years, if it is not expired nor unused by July 24, 2020.


  1. What does “unlimited rebooking” mean?

    If your flight is on or before March 31, 2021, you can rebook as many times as you want without having to pay for change /rebooking fee. This may be subject to minimal fare difference.


  2. How far can I rebook my flight?

    For cancelled flights starting March 15, 2020, you can rebook your flight to ninety (90) days from original travel date.

    Should you want to rebook to a farther date, you can avail of Unlimited Rebooking as part of Voluntary Change / Cancellation options afterwards. When availing of this option, you may select from any travel date available in the system, at the time of rebooking. This is usually twelve (12) months ahead.


  3. Is rebooking free?

    Yes, it is free for cancelled flights starting March 15, 2020. Your new booking’s change fee and fare difference are fully waived when you rebook, as long as you do this after the flight was cancelled. In addition, your new travel date should be within ninety (90) days from the original flight date.

    For Unlimited Rebooking as part of voluntary change/cancellation, your change fee is waived when you rebook to a new travel date. Please note that it may be subject to a minimal fare difference.


  4. How do I rebook my flight as VOLUNTARY CHANGE?

    5. If you have a GetGo account, please follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Search for the specific flight under ‘My Bookings’ then click the ‘Manage’ button
    3. Choose ‘Change Flight’ to select new travel dates, then follow succeeding instructions to complete your rebooking

    If you don't have a GetGo account, please follow these steps:

    1. Go to https://bit.ly/CEBmanageflight
    2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
    3. Choose ‘Change Flight’ to select new travel dates, then follow succeeding instructions to complete your rebooking

    If you booked your flight through a travel agency using one form of payment, you can still rebook online by following the steps above. Meanwhile, if you used multiple forms of payment in one transaction (i.e., cash + credit card), please coordinate with your respective travel agent for assistance.


  5. How do I rebook my flight due to airline CANCELLATION?

    6. If you have a GetGo account, please follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Search for the specific flight under ‘My Bookings’ then click the ‘Manage’ button
    3. A rebooking option will be shown. Follow the instructions to complete your rebooking.

    If you don't have a GetGo account, please follow these steps:

    1. Go to https://bit.ly/CEBmanageflight
    2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
    3. A rebooking option will be shown. Follow the instructions to complete your rebooking.

    If you booked your flight through a travel agency using one form of payment, you can still rebook online by following the steps above. Meanwhile, if you used multiple forms of payment in one transaction (i.e., cash + credit card), please coordinate with your respective travel agent for assistance.

    For bookings made through a group booking agent, please reach out to your group booking coordinator for further assistance.


  6. What does “waived change/rebooking fees” and “fare difference” mean?

    Fare difference is the amount difference between the existing booking and the new booking. When you rebook a flight, you must pay for a rebooking fee (also called as ‘change fee’) on top of the fare difference.

    Normal Rebooking

    Current Booking
    (A) Total Ticket Cost Paid Php5,500
    Rebooking
    (B) Ticket Cost Php6,300
    C) Change Fee Php1,500
    Fare difference to be paid
    (B - A) + C    		 (Php6,300-Php5,500) + Php1,500 = Php2,300

    Waived Rebooking/Change Fee

    Current Booking
    (A) Total Ticket Cost Paid Php5,500
    Rebooking
    (B) Ticket Cost Php6,300
    C) Change Fee Php0
    Fare difference to be paid
    (B - A) + C    		 (Php6,300-Php5,500) + Php0 = Php800

  7. Does CEB Flexi work in conjunction to unlimited rebooking?

    If you choose to rebook your flight on or before March 31, 2021, the system will use up Unlimited Rebooking first, which means you can rebook as many times as you want. By April 1, 2021, the system will use up CEB Flexi, which gives you two (2) remaining times to rebook your flight, as long as you have this add-on included in your booking.

    Both CEB Flexi and Unlimited Rebooking work similarly, wherein change fee is waived and rebooking is subject to fare difference.


  1. Who is eligible for refund?

    Eligible for refund are passengers with flights that were cancelled by Cebu Pacific from March 15, 2020 onwards and have not yet rebooked nor converted the flight to Travel Fund at the time of cancellation.

    Passengers can request for refund online from the day their flight was cancelled, up to thirty (30) days from then. Any requests for refund made after thirty (30) days should be coursed through our agent-assisted channels.


  2. How do I refund my cancelled flight, if I used credit/debit card?

    3. If you have a GetGo account, please follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Search for the specific flight under ‘My Bookings’ then click the ‘Manage’ button
    3. A refund option will be shown. Follow the instructions to complete your refund.

    If you don’t have a GetGo account, please follow these steps:

    1. Go to https://bit.ly/CEBmanageflight
    2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
    3. A refund option will be shown. Follow the instructions to complete your refund.

    If you booked your flight through a travel agency, please coordinate with the respective agent to assist you. For insurance add-on, please call CHUBB directly at +63288592774 (hotline) or +63288640865 (24/7 medical assistance hotline) for refund request.


  3. How will I know if my credit/debit card refund request has already been processed?

    4. We are continuously processing refunds, given limited resources due to the quarantine. Your refund request follows these steps:

    1. Guest submits request to CEB
    2. CEB reverses the amount in our system
    3. CEB transmits the refund details to acquiring bank
    4. Bank forwards the details to card issuing bank, if different from acquiring bank
    5. Card issuing bank credits the amount to guest’s account

    We will be sending you an email update at the end of Steps A-C.


  4. How long can I expect my refund to be added back to my credit or debit card?

    Due to the volume of requests received and partner bank operating limitations, it may take up to seven (7) billing cycles for the amount to be added back to your credit card or debit card.


  5. How will my refund be credited to my card, if it is already expired or terminated?

    6. For this case, we will issue a cheque under the name of the credit/debit cardholder. Please fill out https://bit.ly/CEBrequest and prepare to submit the following documents:

    1. Certificate of Closed Account from the bank – this should indicate the card used in the booking and card account was already closed
    2. Two (2) valid IDs of the passengers, passport is mandatory for international flight
    3. Two (2) valid IDs of the cardholder

  6. Why am I not able to see the ‘Refund’ option online?

    7. Full refund option is only available online, if it satisfies all conditions below:

    1. Flight is cancelled
    2. It is not yet more than 30 days from the cancelled flight date
    3. Booking has not yet been refunded, rebooked or converted to Travel Fund in any other customer channels

  7. How can I refund my cash payment?

    We have enabled cash refund through money transfer to major commercial banks within the Philippines. Eligible guests who can avail of this option are only those who paid their booking in cash through designated payment centers, as well as Cebu Pacific ticketing offices and airport cashiers.

    Bookings and payments made through travel agencies must be coordinated with your respective travel agency. For insurance add-on, please call CHUBB directly at +63288592774 (hotline) or +63288640865 (24/7 medical assistance hotline) for refund request.


  8. What are the requirements to refund my cash payments through bank deposit?

    9. Below are the steps to avail of cash refund:

    1. Fill out Guest Feedback Form by selecting Request > Cash Refund Application, then fill out the necessary details about your flight. It is required to use the same email address as the one used to book the flight.
    2. Our Customer Care will validate your submission. If eligible for refund, we will send forms to you via email.
    3. Fill out the forms completely, then send it back to the same email thread with the following other requirements:
      • i. Valid government ID or Passport (with signature) showing the name of each guest in the booking
      • ii. Valid government ID or Passport (with signature) showing the name of the booker of the flight
    4. Only requests with complete requirements shall be processed for refund

  9. How long is the processing time for cash refunds to be deposited to my bank account?

    We will do our best to process your request as soon as we get the complete requirements. Due to the volume of requests we receive, allow us to process your cash refund within seven (7) months.


  10. Are CEB Ticketing Offices accepting refund requests?

    No. To help prevent the spread of COVID-19, our ticketing offices are now automated and equipped with self-service kiosks to cashless transactions. Most transactions that were previously processed in ticketing offices have moved online. We advise guests to simply process all requests through our website, as this is the same experience in our ticketing offices.


  1. What is Test Before Boarding?

    Test Before Boarding (TBB) is part of our multi-layered approach to ensure everyone will fly safely and confidently with Cebu Pacific. With TBB, passengers will take an Antigen Test on the day of their flight, and only those who test negative for COVID-19 are allowed to fly to their destination.

    The pilot run of TBB is applicable to Manila – General Santos flights from December 3 – 14, 2020.

  2. Is Test Before Boarding required?

    Yes. All guests departing from Manila and bound for General Santos from December 3 – 14, 2020 are required to take the Antigen Test on the day of their flight, before being allowed to board the aircraft.


  3. How much is the test?

    The Antigen test is FREE of charge for the pilot run from December 3-14, 2020, for Manila to General Santos passengers.


  4. What is an Antigen Test?

    An Antigen Test is a type of diagnostic test that detects certain proteins of the COVID-19 virus. It is able to diagnose an active infection and it is done via nasopharyngeal swab test.


  5. What if I already have a recent RT-PCR or other COVID-19 test result?

    You will still be required to get the Antigen Test from PADL on the day of your flight, as this is mandatory for all passengers flying with Cebu Pacific on the MNL-GES route, from December 3-14, 2020.


  6. What happens if I don’t undergo the testing procedure?

    As this is a new flight requirement, guests who do not undergo the procedure for any reason shall be denied boarding. Guests may avail of the Voluntary Cancellation options to either rebook the flight or store its value in a Travel Fund, up to 2 hours before the flight.


  7. Where is the testing facility located?

    The testing facility is inside the Departure Hall, 3rd Floor of NAIA Terminal 3, near Gate 6. Please look for signs for the Philippine Airport Diagnostic Laboratory.


  8. How should I plan ahead for this?

    For MNL-GES flights from Dec 3-14, there is NO need for you to get your RT-PCR or any other COVID-19 test ahead of your flight date. Simply fill out the Electronic Personal Information Form (E-PIF) at www.padlab.ph/DLS/ePIF before you head to the airport.

    The testing facility is open from 8:00 AM to 11:00 AM. Proceed directly to the testing facility located at the Departure Hall, near Gate 6 of NAIA Terminal 3 for your Antigen Testing proper.


  9. What happens if I don’t make it in time for the Antigen Test?

    A negative Antigen test result is a requirement for the flight. We recommend availing of our voluntary options of either rebooking to another date or converting to a Travel Fund. Note that these are only available up to two (2) hours before the flight through bit.ly/CEBmanageflight.


  10. What happens if I test negative?

    You can proceed to the normal procedures of either doing bag drop or going straight to the gate, if you don’t have any checked-in baggage.

    If you are traveling with a companion under the same booking reference and he/she has tested positive for COVID-19, you have the following options:

    • Option 1 – Continue with your flight as scheduled.
    • Option 2 – If traveling together is a must, you can postpone your flight and avail of our voluntary cancellation options (rebooking or Travel Fund) via bit.ly/CEBmanangeflight. Make sure to do this no less than two (2) hours before your scheduled time of departure.

  11. What happens if I test positive?

    We’re sorry to hear that and we regret to inform you that we cannot accommodate you in your flight. We suggest for you to get a confirmatory RT-PCR test. Visit bit.ly/CEBFlightReminders and click on Testing Options for a list of testing centers.

    You can also apply for refund in full within the next thirty (30) days or convert to Travel Fund through our agent-assisted channels.


  12. If I test positive, but the other passengers in the same booking reference do not, can they still take the flight?

    Yes. All passengers who test negative for COVID-19 based on the Antigen Test right before boarding will be allowed to take the flight.


  13. What happens if my flight gets cancelled or moved to another date?

    The usual disruption options will be made available. Please note that should the new flight date still fall within the pilot run period (December 3 – 14, 2020), passengers must get tested again on the day of the flight.


  14. What happens if I miss my flight?

    Unfortunately, this is beyond our control. Should this happen to you, the original flight will be forfeited, and a new flight must be purchased.


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