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Whether you're going on essential travel soon, or still making plans for when #EveryoneWillFlyAgain, here are information to help you through your journey.

Where We Fly


Cebu Pacific Advisory

Flight Schedule until November 30, 2020

Update as of October 28, 2020; 6pm


Cebu Pacific and Cebgo intend to operate the following domestic flights until November 30, 2020. As the situation remains fluid, flight schedules may change at the last-minute, depending on government approvals.

ROUTE FREQUENCY
From Manila
Manila – BacolodEvery Tue / Thu
Bacolod – ManilaEvery Tue / Thu / Sun
Manila – Bohol – ManilaEvery Wed / Fri /
Bohol – ManilaEvery Mon / Wed / Sat (Except Oct 30)
Manila – Boracay – ManilaEvery Tue / Thu / Sat
Every Tue / Thu / Sat / Sun (starting Nov 8)
Manila – Butuan – ManilaEvery Mon / Wed / Fri / Sun
Manila – Cebu – Manila2x daily
Manila – Cagayan de Oro – Manila11x weekly
Manila – Cotabato – ManilaEvery Mon / Tue / Wed / Thu / Fri / Sat
Manila – Cauayan – Manila
Tue / Thu / Sun
Manila – Dumaguete – ManilaEvery Wed / Thu
Manila – Dipolog – ManilaEvery Mon / Wed / Fri / Sat /Sun
Manila – Davao – ManilaEvery Mon / Wed / Fri
General Santos – ManilaEvery Mon / Thu
Manila – General SantosEvery Mon / Thu
Manila - IloiloEvery Tue
Iloilo – ManilaEvery Tue / Thu / Sat
Manila – Iloilo - ManilaEvery Tue / Thu / Sat
Manila – Kalibo – ManilaEvery Mon / Wed / Sat
Every Mon / Tue / Wed / Thu / Sat (starting Nov 2)
Manila – Legazpi – ManilaEvery Tue/ Thu / Sat
Manila – Naga – Manila Every Mon / Sat
Manila – Ozamiz – ManilaEvery Tue / Thu
Manila – Pagadian – ManilaEvery Tue / Thu / Fri / Sat / Sun
Manila – Puerto Princesa – ManilaEvery Mon / Thu
Manila – RoxasEvery Thu
Roxas - ManilaEvery Thu/Sat
Manila – San Jose – ManilaEvery Tue / Sat
Manila – Tacloban – ManilaEvery Mon / Wed / Fri / Sun
Manila – Virac – ManilaEvery Mon / Fri
Manila – Zamboanga – ManilaEvery Wed / Fri
From Cebu
Cebu – Butuan – CebuEvery Thu / Sat (starting Nov 19)
Cebu – Cagayan de Oro – CebuEvery Mon / Wed
Cebu – Clark – CebuEvery Tue / Thu
Cebu – Davao – CebuEvery Tue / Thu
Cebu – General Santos – CebuEvery Sat
Cebu – Zamboanga – CebuEvery Sat

Local authorities may have specific requirements and regulations, depending on the destination. Guests are STRONGLY URGED to check with the concerned LGU first and select destinations that are closest to their residences. Travel requirements may also be found here: https://bit.ly/CEBFlightReminders


INTERNATIONAL FLIGHTS


Cebu Pacific also intends to operate the following international flights, all subject to government approval:


ROUTE FREQUENCY
Manila – DubaiEvery Tue / Thu / Sun
Dubai – ManilaEvery Mon/ Wed / Fri / Sun
Manila – Hongkong* Every Thu / Sun
Manila – Seoul (Incheon)*Every Thu / Sat
Manila – Osaka – ManilaEvery Fri (except Nov 6 and 20)
Manila – Nagoya – Manila*Every Tue
Every Tue / Thu (Starting Nov 19)
Tokyo (Narita) – Manila*Every Sat
Manila - Tokyo (Narita) - Manila*Every Wed / Sat
Manila – Singapore Every Tue / Thu / Sat
Singapore – Manila* Every Wed / Fri / Sun

*subject to government approval

Travel regulations issued by the governments of the Philippines, the United Arab Emirates, Singapore, Japan, Hong Kong, and South Korea will be implemented as necessary. List of requirements may be found here: https://bit.ly/CEBFlightReminders

All other Cebu Pacific and Cebgo flights not mentioned above remain cancelled during this time.

Updated flight schedules may be checked via the Cebu Pacific website, https://bit.ly/CEBFlightSchedules

MANDATORY USE OF FACE SHIELDS

In line with directives from the Philippine government, all Cebu Pacific passengers will be required to wear face shields during the entire flight.

This is on top of the mandatory use of face masks upon entering the airport terminal until arrival at the destination.

CEB continues to implement enhanced bio-security preventive measures to keep our passengers and personnel safe. These safety measures include daily extensive cleaning and disinfection protocols for all aircraft and facilities, rapid antibody testing for all frontliners and crew and contactless flight procedures These are based on global best practices, and adhere to the highest safety standards

We encourage passengers to manage their bookings online via our website, bit.ly/CEBmanageflight. Those on cancelled flights may choose to place the full cost of the ticket in a Travel Fund valid for two (2) years; full refund; or opt to rebook to any other travel date within three (3) months, free of charge. If travel is after three (3) months, change fees are still waived, but minimal fare difference may apply.

This is a developing situation. We may adjust flights depending on government regulations. We will contact passengers through the email addresses and mobile numbers provided upon booking for any information regarding their flights. We shall also provide updates through our website and official social media accounts.

Before going to the airport, please check for real-time Flight Status on our website https://bit.ly/CEBFlightStatusCheck. Do not go to the airport unless you have verified and confirmed your flight schedule.

For questions or concerns, passengers can send a message via https://bit.ly/CEBrequest

For more information, frequently asked questions may be found here: https://bit.ly/CEBFlightReminders



Check the Flight Status page for the most updated version, or book a flight.

Contactless Flight Guidelines


Before Your Flight


1

Check if your flight is available

2

Book online

3

Only one (1) hand carry baggage with maximum dimensions 56 cm x 36cm x 23cm and maximum weight of 7kg

4

Bring your personal hand sanitizers not bigger than 100ml.

5

Before flying, check all local government regulations of your origin and destination, to ensure compliance to their requirements and make sure to have all other basic travel document requirements, such as a valid ID and/or passport for international flights.

6

Eat a hearty meal. Only water and pre-ordered meals will be available in flight.

Bag Drop, Boarding and Inflight

1

For convenience, check in online. Bag drop counters close one (1) hour before the scheduled time of departure.

2

Be at the airport four (4) hours before your international flight’s scheduled departure, and three (3) hours before your domestic flight's scheduled departure.

3

You may use the check-in kiosks in selected airports to print your bag tag. Click here for more information.

4

Wear your mask and face shield from when you get to the airport, all throughout the flight and arrival.

5

When your row is called, hold up your boarding pass to be scanned at the gate.

6

Once you get to your assigned seat, immediately stow your carry-on baggage in overhead bin or under your seat.

7

Upon arrival, stand up to deplane by row.


Our promise to you:


Safe flights, because your safety is our top priority.


Watch this video to know how we intensified and increased our preventive measures so you can travel with peace of mind. Let's work together so #EveryoneWillFlyAgain.


Travel Document Requirements



Updated as of October 14, 2020, 10am

All departing Filipino passengers are required to print and fill out the Bureau of Immigration form, except for:

  • Overseas Filipino Workers (OFWs)
  • Permanent Residents abroad (PR)
  • Students
  • Participants of visitor exchange programs

Click this link to print and fill out the form: BOI Travel Declaration Form


Please ask our airline staff to fill out the lower portion of the form before submitting it to the Immigration Officer.

For guests flying from Manila to Dubai, please accomplish the following travel requirements:

  • Guests flying to or transiting through Dubai should hold a negative PCR test result before departure (test was conducted within last 96 hours before departure).
  • Please make sure that you have a valid health insurance that can be used in the United Arab Emirates, as required by the Dubai Civil Aviation Authority.
  • Fill out the UAE health declaration form. You may print out and fill out the form from here.
  • Print and fill out the Bureau of Immigration form before your flight. Click here, and have it ready upon check-in.
  • Residents of the UAE must have an approved entry permission to travel back to the UAE. For guests who hold a Dubai Residency issued from Dubai, please secure your entry/re-entry permit approval via bit.ly/DXBReturnpermit. For all other UAE residents with valid resident visas, secure your entry/re-entry permit approval via bit.ly/UAEReturnpermit.
  • Guests travelling with a Visit and Tourism Visa must present a valid roundtrip ticket from the country of origin.

For guests flying from Manila to Hong Kong, please accomplish the following travel requirements:

As per government regulations, Hong Kong- bound guests are advised of the following guidelines.

Only the following guests with will be accepted for flight:

  1. Guests who have Hong Kong permanent Identity Card or Hong Kong Identity Card that:

    • bears the "asterisk" or "A" or "R" codes
    • bears the "C" code (provided that it is accompanied by a valid work visa or study visa)
    • bears the "U" code (Note: Thus, type of HKID is subject to approval from HKG Immigration prior to acceptance at check-in)
    • HKG SAR passport or British National (Overseas) passport (with right of abode in HKG)
    • HKG Document of Identity

  2. Guests that are exempt from the entry restrictions :

    • Passengers travelling from Mainland China, Taiwan or Macao SAR and have not been to other country/region in the past 14 days
    • Diplomatic / official passport holders (subject to prevailing visa requirements)
    • Spouse and children of HKG residents
    • Local government personnel approved by the HKG SAR government to carry out anti-epidemic work
    • Passenger holding new entry visa to work, study, establish or join in any business, or take up residence in HKG
    • Personal approved by the Hong Kong SAR government to carry out anti-epidemic work

    (Passengers failing from the above exemption category must still meet the minimum 14 days intended/permitted limit of stay in order to meet the 14 days of compulsory quarantine requirements - otherwise entry will be denied)

  3. Guests who visited from Bangladesh, India, Indonesia, Nepal, Pakistan, Philippines, South Africa, Kazakhstan and the USA, must provide the following documents in English or Chinese:

    • Test report issued by a laboratory or healthcare institution that includes the name of guests that shows he/she have taken a nucleic acid test for COVID-19, negative results of the test and was taken within 72 hours before the scheduled time of departure to Hong Kong
    • The Document proof to show that the laboratory or healthcare institution is ISO 15189 accredited or is recognized or approved by the relevant authority of the government of the place in which the laboratory or healthcare is located
    • Confirmation of room reservation in a hotel for not less than 14 -days (Residential address is not allowed)
    • Guests must complete the HKG Department of Health Online Declaration form, you may fill out the form here (https://www.chp.gov.hk/hdf/)
    • For latest updates you may visit: bit.ly/HKG_COVID-19

Please continue checking with relevant government sites for the most updated information on government requirements for travel to Hong Kong.

For guests flying from Manila to Japan, please accomplish these travel requirements.

As per government regulations, Japan-bound guests are advised of the following guidelines:

Starting October 1, 2020, Japanese nationals and foreign residents are allowed entry to Japan. Foreign residents include permanent residents, the spouse or child of a Japanese national, the spouse or child of a permanent resident, and long-term residents, which include the spouse of a Japanese national or a Japanese child who does not have residency status and those with selected mid to long term visas.

For visa-related information and announcements related to travel to Japan, click here to learn more.

For new Japan residents, please take note of the following documents that you have to present to be accepted for flight:

  • Valid Passport (with visa)
  • Copy of Receiving Pledge from the receiving company.
  • Filled out declaration form. Download the form here.
  • Negative COVID-19 test results issued within 72 hours before flight (for non-Japanese nationals only)
  • Certificate of Testing for COVID-19 (signed by the medical institution) Download the Certificate of Testing for COVID-19
  • Private medical insurance and travel insurance (not needed, if registered under public insurance system in Japan)

For existing Japan residents, please take note of the following documents that you have to present to be accepted for flight:

  • Valid Passport (with NEW visa)
  • Copy of Receiving Pledge from the receiving company
  • Filled out declaration form. Download the form here.
  • Negative COVID-19 test results issued within 72 hours before flight (for non-Japanese nationals only)
  • Certificate of Testing for COVID-19 (signed by the medical institution) Download the Certificate of Testing for COVID-19
  • Private medical insurance and travel insurance (not needed if registered under public insurance system in Japan).

Please continue checking with relevant government sites for the most updated information on government requirements for travel to Japan.

For guests flying from Manila to Korea, please accomplish the following travel requirements:

Only the following guests may be accepted for flight:

  • Guests with Korean nationality
  • Non-Koreans with F-6 and F-5 visas
  • Spouses of Koreans and underage children

Non-Koreans are required to bring valid negative RT-PCR (swab) test results, issued within 48 hours before departure, from an embassy-designated hospital

Upon arrival, there will be a 14-day quarantine requirement. Please continue checking the latest Korean government updates for travelers entering the country.

For guests flying from international destinations to Manila, please accomplish the following travel requirements:

Under existing government protocols, all Philippine-bound guests are required to undergo COVID-19 RT-PCR test upon arrival at the airport.

  • Submit your contact information before your flight. Go to Manage Booking online and Update Guest Details
  • Pre-register and accomplish the E-CIF online before you depart for the Philippines. Prepare to upload a picture of your passport's bio page. Once registered, print or save the QR code on your phone, so you can skip some steps as you go through the testing procedures.
  • Non-OFW Returning Filipinos flying to or transiting through Manila are recommended to pre-book your accommodation in DOT-Accredited Facilities, where you will be quarantined as you wait for your COVID-19 RT-PCR test results.
  • All foreign nationals living in Japan and flying to Manila from any port in Japan, are required to secure departure clearance from the Immigration Services Agency of the Japan government's Ministry of Justice. This includes Overseas Filipino Workers. Additionally, please make sure to register at https://oasis.owwa.gov.ph/ for Land- and Sea-based OFWs who are OWWA members. Please visit www.immi-moj.go.jp, and go to "Information related to New Coronavirus Infection (COVID-19)" for next steps.

All applicable fees of non-OFW returning Filipinos shall be on the account of the guest. Expenses born out of testing, transfers, and accommodations for OFWs and Seafarers shall be shouldered by accredited government and manning agencies.

For guests flying from Manila to Singapore, please accomplish the following travel requirements:

As per government regulations, Singapore-bound guests are advised of the following guidelines:

  • Print and fill out the Bureau of Immigration form before your flight. Click here to download the form and have it ready upon check-in.
  • Check if you are allowed to enter Singapore, and comply with the needed travel documents through this link.
  • Submit health information by filling up this health declaration, before departure. Click here to access the SG Arrival Card e-Service , and accomplish the form now.
  • Guests must comply with the prevailing Stay-Home Notice requirements upon entry into Singapore. Learn more here.
  • PCR testing will be conducted randomly by the health authorities upon arrival in Singapore. If guest shows signs of COVID-19, he/she will be quarantined in a dedicated facility, with expenses shouldered by the guest.

For guests flying to Taiwan, please accomplish the following travel requirements:

As per Taiwan Central Epidemic Command Center (CECC) regulations, Taiwan-bound guests are advised of the following guidelines:

  • All passengers need to complete and present a filled-out screenshot of E-Health Declaration form: https://hdhq.mohw.gov.tw/
    Please have a Taiwan mobile number on hand.
  • Certificate of Negative COVID-19 RT-PCR (swab) test result taken within 3 days before departure date (except for Taiwan nationals and ARC holders)
  • Upon arrival, specimens may be collected at the airport, upon entry into Taiwan. There will be a 14-day quarantine requirement. Foreign nationals must pay TWD 1500/per day for their quarantine expense.
  • For guests who have symptoms, their specimens will be collected at the airport upon entry into Taiwan. Please continue checking with Taiwan government for latest requirements.

Transit passengers are not allowed.



Updated as of October 26, 2020, 6pm

In compliance with the Philippine local government units' requirement for contact tracing, all guests flying with Cebu Pacific are required to submit additional details. Only destinations listed below have special requirements required by the different local government units.

  • Go to Manage Booking online: https://bit.ly/CEBmanageflight
  • Log in using your GetGo account or enter your booking reference number and surname to retrieve your booking
  • Click 'Update Guest Details'
  • Update with the required passenger details and continue

These details will be submitted to the concerned authority for documentation. Guests who are not able to submit the required details within the given deadline may be denied boarding.


For guests flying to Bacolod, please accomplish the following travel requirements:

Based on government regulations, guests bound for Bacolod are advised of the following guidelines:

For Locally Stranded Individuals (LSI):

  • Travel Authority
  • Medical Clearance issued by City Health Office or Municipal Health Office

For Authorized Persons Outside Residence (APOR):

  • Travel Order
  • Company ID or Certificate of Employment
  • Medical Certificate issued by City Health Office or Municipal Health Office
  • Certificate of work schedule

For Returning Overseas Filipinos (ROF):

  • Notice of Coordination from the LGU

Arriving passengers at Bacolod-Silay airport will undergo RT-PCR (swab) test at the arrival hall.

LSIs residing in the following cities will not be accepted for flights to Bacolod for the period mentioned below.

  • Victorias City – October 23 – 30, 2020
  • San Carlos City – October 23 – November 6, 2020
  • Bago City – October 29 – November 7, 2020

This is based on information we have available at the moment. Please continue checking with your local government units for the latest updates.

For guests flying to Bohol (Tagbilaran), please accomplish the travel requirements:

The City of Tagbilaran requires all arriving guests to present the following documents, to be accepted for flight:


For Locally Stranded Individuals (LSI):

  • Medical Certificate from a certified physician
  • COVID Shield Travel Authority
  • Certificate of Acceptance from the receiving LGU. Please contact the focal person per LGU

For Returning Overseas Filipinos (ROF):

  • Medical Certificate from a certified
  • Negative RT-PCR (swab) test result
  • Travel Authority
  • Certificate of Acceptance from the receiving LGU. Please contact the focal person per LGU

For Authorized Persons Outside Residence (APOR):

  • Company Order or Memorandum for Work Purposes
  • Medical Certificate from a certified physician
  • Certificate of Acceptance from the receiving LGU. Please contact the focal person per LGU
  • Clearance from the Bohol Inter-Agency Task Force (BIATF)
  • Negative PCR test result, valid for 48 hours before the flight (for APOR with less than 5 days of stay in Bohol)

For guests flying to Boracay (Caticlan), please accomplish the following travel requirements:

Based on government regulations, guests bound for Boracay are advised of the following travel guidelines.

Effective Oct. 1, 2020, Caticlan (Boracay) Airport only accepts tourists. All Locally Stranded Individuals (LSI), Returning Overseas Filipinos (ROF) and Authorized Persons Outside Residence (APOR) should travel via Kalibo, instead of via Caticlan. Please check with your local government units for the latest updates.

For Boracay Tourists, you are required to present the following documents, to be accepted for flight:

  • Negative RT-PCR (swab) test result valid for seventy-two (72) hours before departure flight
  • Confirmed hotel booking or reservation from any DOT-accredited accommodation establishments in Boracay
  • Tourist QR Code. Please fill up the Health Declaration form at least twenty-four (24) hours before the flight via http://www.aklan.gov.ph/

Processing takes approximately twelve (12) hours after receipt of documents. Please wait for the confirmation email to get the Tourist QR Code, and keep a printed or digital copy of this. You have to present your Tourist QR code upon boarding the flight and when accessing services in Boracay island.

Upon arrival, guests are required to take Caticlan Airport Authority-accredited transfers to Boracay island.

For guests flying to Butuan, please accomplish the travel requirements:

The City of Butuan requires arriving guests to present the following documents, to be accepted for flight:

  • Negative COVID-19 test results, taken within five (5) days before the flight. The test may either be a rapid antibody test or RT-PCR (swab) test
  • Travel Authority
  • Medical Certificate

For guests flying to Cagayan De Oro, please accomplish these travel requirements:

Based on government regulations, guests bound for Cagayan de Oro are required to present the following documents, to be accepted for flight:

    For Locally Stranded Individuals (LSI) and for Returning Overseas Filipino (ROF):

  • Travel Authority
  • Medical Clearance Certificate (valid for 14 days)

    For Authorized Persons Outside Residence (APOR):

  • Certificate of Employment
  • Company ID
  • Medical Clearance Certificate (valid for 14 days)

As per latest government regulations, all guests residing in Lanao del Sur will not be accepted for flights to Cagayan de Oro until October 31, 2020.

Please continue checking with your local government units for the latest updates.

For guests flying to Cauayan, please accomplish the following travel requirements:

The City of Cauayan requires guests to present the following documents, to be accepted for flight:

  • Travel Authority
  • Medical Certificate valid within 7 days before departure date

For guests flying to Cebu, please accomplish the following travel requirements:

The City of Cebu is requiring all arriving guests from Manila to present the following travel document requirements, to be accepted for flight:

For Locally Stranded Individuals (LSI):

  • Travel Authority issued by PNP JTF COVID Shield
  • Valid Identification Card
  • Medical Clearance Certificate issued by City/Municipal Health Office
  • Letter of Coordination issued by Barangay of residence in Cebu City (For LSI arriving from Manila and Resident of Cebu City only)
  • Letter of Confirmation from LGU of residence under Cebu Province (Not applicable to Cebu, Mandaue, Lapu-Lapu City)

For Returning Overseas Filipino (ROF):

  • Negative RT-PCR (swab) test result
  • Quarantine Certificate (Completion of 14-day quarantine)
  • Valid Identification Card

For Authorized Persons Outside Residence (APOR):

  • Company ID
  • Certificate of Employment or Proof of Profession or Business (except for uniformed personnel)
  • Medical Clearance Certificate
  • Proof of Intent to Visit, if applicable
  • Certificate from the Cebu Provincial Government (If destination is one of the component cities or municipalities)

Additional requirements for APOR (staying at or are residents of Cebu City)

  • Travel Clearance from the Office of the Mayor (for Private APOR)
  • Negative RT-PCR (swab) test result (for Private APOR staying in Cebu City for less than 14 days)
  • Letter of Coordination issued by Barangay of Residence in Cebu City (for Private APOR staying in Cebu City for more than 14 days)
  • Mission or Travel Order signed by the head of the agency (for Public APOR)

For Those Traveling for Medical Reasons:

  • Certificate from LGU of residence
  • Medical Certificate Clearance from LGU of residence
  • Certificate from the Cebu Provincial Government

All arriving guests are advised to get in touch with Local Government Unit of their destination in Cebu for assistance, protocols and specific requirements: Cebu City:ccg.travelpass@gmail.com, Lapu-Lapu City: info@lapulapucity.gov.ph / lapu2city.gov@gmail.com and Mandaue City: cmo@mandauecity.gov.ph / cmo.mandaue@gmail.com

For guests flying to Clark, please accomplish the following travel requirements:

The Province of Aklan requires arriving guests to present the following documents, to be accepted for flight:

For Local Stranded Individuals (LSI):

  • Travel Authority issued by Joint Task force COVID Shield
  • Negative RT-PCR (swab) test result issued by DOH-Accredited testing facility
  • Certificate of acceptance from the receiving local government unit, with proper coordination with the barangay of destination

For guests flying to Cotabato, please accomplish the following travel requirements:

Based on government regulations, guests bound for Cotabato are required to present the following documents, to be accepted for flight:

For Authorized Persons Outside Residence (APOR):

  • Medical Certificate Valid for 7 days
  • Mission Order (for military or PNP)
  • Health Worker ID (for health workers)

For those traveling to other places in Maguindanao:

  • Medical Certificate (valid for 7 days)
  • Travel Authority

All others traveling to Cotabato City:

  • Medical Certificate (valid for 7 days)
  • Travel Authority
  • Certificate of Acceptance from Barangay

For guests flying to Davao, please accomplish the travel requirements:

The City of Davao requires Davao-bound guests to comply with the following travel document requirements:

  • Negative RT-PCR (swab) test results taken within 24 to 72 hours from departure date. This is not mandatory upon check-in, but shall be required upon exit at the Davao International Airport.
  • Guests who tested in their place of origin within 24-72 hours before departure, but have not received their results, will not be allowed to exit the Davao Airport, until the test result is available.
  • Children 12 years old and below are exempted from the RT-PCR requirement upon check-in, as long as the accompanying adult complies with the requirement.

For guests flying to Dipolog, please accomplish the following travel requirements:

The City of Dipolog requires guests to present the following documents, to be accepted for flight:

Persons with Indispensable Travel (medical and humanitarian purpose):

  • Negative RT-PCR (swab) test result valid within seventy-two (72) hours before departure flight
  • Medical Certificate issued by the City of Municipal Health Office within seven (7) days before departure date
  • Travel Authority issued by JTF CV Shield (PNP)
  • Certificate of acceptance from the concerned LGU
  • Referral from the concerned Provincial Health Office (if travel is for Medical reason)

For Returning Overseas Filipino (ROF):

  • Travel Authority issued by the JTF CV shield (PNP)
  • Negative RT-PCR (swab) test results
  • Quarantine Certification issued by the DOH-Bureau of Quarantine
  • Certificate of acceptance from the concerned LGU

As per latest government regulations, all Locally Stranded Individuals (LSIs) will not be accepted for flights to Dipolog, from October 16 – 31, 2020. Further, all LSIs residing any part of the entire Zamboanga Peninsula will not be accepted for flights to Dipolog for a period of fifteen (15) days, effective October 21, 2020.

This is based on the information we have at the moment. Please continue checking with your local government units for the latest updates.

For guests flying from Manila to Dumaguete, the Province of Negros Oriental requires you to get in touch with your local tourism offices. Please contact them between now until two (2) days before your flight.

These local tourism offices will then consolidate the list, and endorse it to the Provincial Tourism Unit (PTU). The PTU will provide CEB with the list of passengers we can accept for the flight.

For contact information of your local tourism offices, please check http://www.visitnegrosoriental.com/contact-us/.

For guests flying to General Santos, please accomplish the travel requirements:

The City of General Santos requires guests to present a Travel Authority, as well as a negative RT-PCR (swab) test result taken within 72 hours before departure date.

Incoming guests are also required to pre-register at TAPAT at least 24 hours before your flight. Pre-register through www.tapat.gensantos.gov.ph to be allowed entry into General Santos.

For guests flying to Iloilo, please accomplish these travel requirements:

Based on government regulations, guests bound for Iloilo are advised of the following guidelines. Please present the following documents upon check-in.

For Locally Stranded Individuals (LSI) and for Returning Overseas Filipinos (ROF):

  • Medical Clearance certification issued by the City/Municipal Health Office
  • Travel Authority issued by Chief of Police of the City/Municipality of origin
  • Any Valid Government ID (showing relevant information such as residence, citizenship or occupation)
  • Notice of Coordination from LGU (Proof of coordination)

LSIs residing in the following provinces/ municipalities will not be accepted for flights to Iloilo for the period mentioned below.

  • Guimaras – October 19 – 25, 2020
  • Janiuay – October 19 – November 2, 2020
  • Oton – October 19 – 25, 2020
  • Pavia – October 19 – November 2, 2020

This is based on the information we have at the moment, but may be subject to change. Please check with your local government units for the most updated requirements.

For guests flying to Kalibo, please accomplish the following travel requirements:

The Province of Aklan requires arriving guests to present the following documents, to be accepted for flight:

For Locally Stranded Individuals (LSI):

  • Travel Authority issued by Joint Task Force COVID Shield
  • Notice of Coordination or Letter of Acceptance issued by the receiving LGU Municipality or City
  • Medical Clearance Certificate

For Authorized Persons Outside Residence (APOR):

  • Negative RT-PCR (swab) test result taken within seven (7) days before departure date (except for APOR travelers exempted under EO No.029-C Section 3.3.1-7)
  • Valid ID / Government ID or Employee Certificate
  • Travel Order / Proof of Engagement for Government Official or Personnel and Mission Order for Personnel / Military or PNP

For Returning Overseas Filipino (ROF):

  • Negative RT-PCR (swab) test result issued by DOH-Accredited testing facility
  • Quarantine Certification issued by the Department of Health or Bureau of Quarantine

For latest updates, please check with your Local Government Units.

For guests flying to Legazpi, please accomplish the travel requirements:

The Province of Albay requires arriving guests to present the following, to be accepted for flight:

  • Medical Clearance Certification issued by the City/Municipal Health Office, within the last 3 days prior to the scheduled flight, specifying that the guest has not been in contact with, nor a suspect/probable/confirmed COVID-19 case; and has completed a 14-day quarantine.
  • Negative RDT (rapid test) or RT-PCR (swab) test results from a DOH-accredited facility, valid for 3 days before flight

This is based on the information we have available at the moment, but may be subject to change.

For guests flying to Manila, please make sure to bring standard travel documents, such as your itinerary receipt or booking confirmation, and a valid ID. Please refer to the list below if there are additional requirements based on your origin.

For guests flying from Bohol (Tagbilaran) to Manila, please accomplish the travel requirements:

The City of Tagbilaran requires all departing guests for Manila to present the following travel document requirements, to be accepted for flight:

For Local Stranded Individuals (LSI):

  • Medical Certificate
  • Travel Authority

For Returning Overseas Filipino (ROF):

  • Medical Certificate
  • Travel Authority
  • Back to work letter from Company

For Foreign Passport Holder:

  • Passport
  • Medical Certificate
  • Travel Authority (for those who will stay longer in Manila)

For guests flying from Butuan to Manila, please accomplish the following travel requirements:

The City of Butuan requires all guests departing for Manila to present the following documents, to be accepted for flight:

  • Negative COVID-19 test results, taken within five (5) days before the flight. The test may either be a rapid antibody test or RT-PCR (swab) test
  • Travel Authority
  • Medical Certificate

For guests flying from Naga to Manila, please accomplish the following travel requirements.

The Province of Camarines Sur requires all departing guests for Manila to present the following documents, to be accepted for flight:

  • Negative Rapid test result, conducted within three (3) days before the flight
  • Travel Authority

For guests flying from San Jose (Mindoro) to Manila, please accomplish the following travel requirements:

The Province of Occidental Mindoro requires all departing guests for Manila to present the following travel document requirements, to be accepted for flight:

For Returning Overseas Filipinos (ROF):

  • Medical Certificate issued by Municipal Health Office
  • Passport
  • Confirmed Flight Itinerary
  • Endorsement letter from PGO

For Authorized Persons Outside Residence (APOR):

  • Certificate of Employment
  • Photocopy of Company ID
  • Medical Certificate issued by Municipal Health Office
  • Travel Order / Mission Order / Back to Work Order

For Other Authorized Persons (OFWs, Seafarers, Balikbayans, Stranded Foreign Tourists with appointment outside San Jose)

  • Certification issued by San Jose Tourism Office
  • Appointment / Schedule from agency
  • Valid ID
  • Medical Certificate issued by City of Municipal Health Office

For Medical Check-up:

  • Travel Authority from PNP
  • Medical Certificate of accompanying persons
  • Acceptance letter of clinic/ hospital where patient will be taken
  • Endorsement letter from Municipal Health Office

As per latest government regulations, Locally Stranded Individuals (LSI) will not be accepted for flights to Manila until Oct. 5, 2020. Please continue checking with your local government units for the latest updates.

For guests flying from Tacloban to Manila, please accomplish the following travel requirements:

The City of Tacloban requires all Locally Stranded Individual (LSI) guests departing for Manila to present travel document requirements, to be accepted for flight:

  • Medical Clearance issued by City or Municipal Health Office
  • Travel Authority

For guests flying from Pagadian to Manila, please accomplish the following travel requirements:

The Province of Zamboanga del Sur requires all departing guests for Manila to present the following documents, to be accepted for flight.

  • Medical Certificate
  • Travel Pass

For guests flying to Marinduque, please accomplish the following travel requirements:

The Province of Marinduque requires all guests to present the following documents, to be accepted for flight:

For Locally Stranded Individuals (LSI) and All Persons with Essential Travel:

  • Medical Certificate issued by the City of Municipal Health Office
  • Travel Authority from PNP
  • Letter of Coordination or Acceptance issued by the barangay and noted by Municipal Health Office

For Returning Overseas Filipino (ROF):

  • Negative RT-PCR (swab) test results
  • Bureau of Quarantine Certificate
  • Passport
  • ID with Proof of Residence

For Authorized Persons Outside Residence (APOR):

  • Medical Certificate issued by City or Municipal Health Office
  • Certificate of Employment
  • Photocopy of Company ID for Employee or Business Permit for own business
  • Back to Work Order / Travel Order or Mission Order

For Other Authorized Persons (OFWs, Seafarers, Balikbayans, and Stranded Tourists with appointments outside Marinduque):

  • Certification Issued by Municipality
  • Valid ID / Travel Authority
  • Medical Certificate issued by City or Municipal Health Office

For Medical Check-up:

  • Medical Certificate issued by the consulting doctor
  • Medical Certificate of accompanying persons issued by Municipal Health Office
  • Travel Authority from PNP

For guests flying to Masbate, please accomplish the following travel requirements:

The Province of Masbate requires guests to present the following documents, to be accepted for flight:

For Locally Stranded Individuals (LSI):

  • Travel Authority
  • Medical Certificate
  • Barangay Certificate
  • Proof of Coordination with the LGU

For Returning Overseas Filipino (ROF):

  • Negative RT-PCR (swab) test result and Quarantine certificate issued by Bureau of Quarantine
  • Travel Authority
  • Medical Certificate
  • Barangay Certificate

For Authorized Persons Outside Residence (APOR)::

  • Company ID or Certificate of Employment

For guests flying to Naga, please accomplish the following travel requirements.

The Province of Camarines Sur requires all arriving guests to present the following documents, to be accepted for flight:

  • Negative RT-PCR (swab) test result, conducted within three (3) days before the flight
  • Travel Authority
  • Acceptance Letter of receiving LGU

For guests flyingto Ozamiz, please accomplish the following travel requirements:

The Province of Misamis Occidental requires Ozamiz-bound LSI guests to present the following documents, to be accepted for flight:

  • Negative Rapid antibody test result, released within 48 hours before departure date
  • Letter of Acceptance
  • Medical Certificate
  • Travel Authority

For guests flying to Pagadian, please accomplish the following travel requirements:

The Province of Zamboanga del Sur requires guests traveling to Pagadian to present the following documents, to be accepted for flight.

For Locally Stranded Individuals (LSI):

  • Medical certificate or certification issued by the City Health Officer/ Municipal Health Officer or DOH-accredited hospitals that guest has not been in contact with, nor a suspect/probable/confirmed COVID-19 case; or has a Negative result of an RT-PCR (swab) test
  • Travel Authority

For Returning Overseas Filipinos (ROF):

  • Medical certificate or certification issued by the City Health Officer/ Municipal Health Officer or DOH-accredited hospitals that guest has not been in contact with, nor a suspect/probable/confirmed COVID-19 case
  • Travel authority

For Authorized Persons Outside Residence (APOR):

  • Medical certificate or certification issued by the City Health Officer/ Municipal Health Officer or DOH-accredited hospitals that guest has not been in contact with, nor a suspect/probable/confirmed COVID-19 case
  • Travel Authority
  • Letter Order (AFP/PNP)
  • Government ID

As per latest government regulations, Locally Stranded Individuals (LSI) who reside in Lanao del Sur may not be accepted for flights to Pagadian, until further notice. Please continue checking with your local government units for the latest updates.

For guests flying to Puerto Princesa, please accomplish the following travel requirements:

The City of Puerto Princesa requires arriving guests to present the following documents, to be accepted for flight:

For Locally Stranded Individuals (LSI):

  • Medical Certificate issued by Local Health Office
  • Travel Authority or Travel Pass issued by Local Police
  • Copy of Valid ID with complete city or municipal address
  • Letter of Acceptance from LGU (for guests bound for the Municipalities of Coron, Busuanga, Linapacan, Taytay, and Culion)

For Returning Overseas Filipinos (ROF):

  • Travel Authority or Travel Pass
  • Negative RT-PCR (swab) test result and Quarantine certificate issued by Bureau of Quarantine
  • Copy of Valid ID with complete city or municipal address
  • Valid Passport
  • Letter of Acceptance from LGU (for guests bound for the Municipalities of Coron, Busuanga, Linapacan, Taytay, and Culion)

For Authorized Persons Outside Residence (APOR)

  • Company ID or Employee Certificate
  • Mission Order or Job Order
  • Negative RT-PCR (swab) test result valid within 3-5 days before departure date
  • Copy of Valid ID with complete city or municipal address
  • Letter of Acceptance from LGU (for guests bound for the Municipalities of Coron, Busuanga, Linapacan, Taytay, and Culion)
  • Certificate of Exemption from City Government through the office of City Administrator (only for APOR staying in Puerto Princesa City)

LSIs and ROFs residing in the following areas will not be accepted for flights to Puerto Princesa for the period mentioned below.

  • Puerto Princesa City – until October 31, 2020
  • Taytay – October 11 – 25, 2020

This is based on the information we have at the moment. Please continue checking with your local government units for the latest updates.

For guests flying to Roxas, please accomplish the following travel requirements:

The Province of Capiz requires guests to present the following documents, to be accepted for flight:

As per government regulations, only residents of the Province of Capiz are allowed to board the flight, and must strictly obtain a Letter of Acceptance or Notice of Coordination issued by City / Municipal LGU. Please continue checking with your Local Government Units for the latest updates.

For Returning Overseas Filipinos (ROF):

  • Proof of residence
  • Proof of 14-day facility-based quarantine completion
  • Certificate of negative RT-PCR (swab) test result issued within the quarantine period, from the place of origin
  • Authority to Travel, issued by the National Inter-Agency Task Force on Management of Emerging Infectious Diseases (NIATF-MEID)
  • Certificate of Acceptance or Notice of Coordination issued by City / Municipal LGU

For Locally Stranded Individuals (LSI):

  • Medical clearance issued within five (5) days from the date of travel
  • Travel Authority from JTF-CV Shield
  • Certificate of Acceptance or Notice of Coordination issued by City / Municipal LGU
  • Proof of residence

For Authorized Persons Outside Residence (APOR):

  • Travel order / Mission order / Valid certificate of employment
  • Medical clearance issued within five (5) days from the date of travel
  • Certificate of Acceptance or Notice of Coordination issued by City / Municipal LGU
  • Government ID
  • Negative RT-PCR (swab) test results issued within six (6) days from date of travel (for Private Business only)
  • Valid referral from Attending Physician (for patients availing or requiring medical services in Capiz)

All arriving guests will undergo a 14-day quarantine upon arrival in Roxas.

For guests flying to San Jose (Mindoro), please accomplish the following travel requirements:

The Province of Occidental Mindoro requires all arriving guests to present the following documents, to be accepted for flight:

For Returning Overseas Filipinos (ROF):

  • Bureau of Quarantine Certificate
  • Passport
  • ID with proof of residence

For Authorized Persons Outside Residence (APOR):

  • Certificate of Employment
  • Photocopy of Company ID
  • Medical Certificate issued by Municipal Health Office
  • Travel Order / Mission Order / Back to Work Order

For Other Authorized Persons (OFWs, Seafarers, Balikbayans, Stranded Foreign Tourists with appointment outside San Jose)

  • Certification issued by San Jose Tourism Office
  • Appointment / Schedule from agency
  • Valid ID
  • Medical Certificate issued by City of Municipal Health Office

For Medical Check-up:

  • Travel Authority from PNP
  • Medical Certificate of accompanying persons issued by Municipal Health Office
  • Medical Certificate issued by consulting doctor

As per latest government regulations, Locally Stranded Individuals (LSI) will not be accepted for flights to San Jose (Mindoro) until Oct. 5, 2020. Please continue checking with your local government units for the latest updates.

For guests flying from Manila to Siargao, please accomplish the following travel requirements:

The Province of Surigao del Norte requires arriving tourist to present all of the following documents, to be accepted for flight:

  • Negative RT-PCR (swab) test results (valid for 48 hours) before departure
  • Confirmed hotel / accomodation booking for at least 15 days in a DOT-accredited facilty
  • Printed copy of Surigao del Norte's Provincial Health e-FORM
  • Valid identification card

For guests flying from Manila to Surigao, please accomplish the following travel requirements:

The Province of Surigao del Norte requires arriving tourist to present all of the following documents, to be accepted for flight:

  • Negative RT-PCR (swab) test results (valid for 48 hours) before departure
  • Confirmed hotel / accomodation booking for at least 15 days in a DOT-accredited facilty
  • Printed copy of Surigao del Norte's Provincial Health e-FORM
  • Valid identification card

For guests flying to Tablas, please accomplish the following travel requirements:

The Province of Aklan requires arriving guests to present the following documents, to be accepted for flight:

For Local Stranded Individuals (LSI):

  • Travel Authority issued by Joint Task force COVID Shield
  • Negative RT-PCR (swab) test result issued by DOH-Accredited testing facility
  • Certificate of acceptance from the receiving local government unit, with proper coordination with the barangay of destination

For guests flying to Tacloban, please accomplish the travel requirements:

The City of Tacloban requires all arriving guests to present the following documents, to be accepted for flight:

For Locally Stranded Individuals (LSI):

  • Medical Clearance issued by City or Municipal Health Office
  • Travel Authority

For Private Authorized Persons Outside Residence (Private APOR):

  • Company ID
  • Travel Order

The City of Tacloban requires all Locally Stranded Individual (LSI) guests departing from Tacloban to Manila to present the following documents, to be accepted for flight:

  • Medical Clearance issued by City or Municipal Health Office
  • Travel Authority

For guests fluguegarao, please accomplish the following travel requirements:

The Province of Aklan requires arriving guests to present the following documents, to be accepted for flight:

For Local Stranded Individuals (LSI):

  • Travel Authority issued by Joint Task force COVID Shield
  • Negative RT-PCR (swab) test result issued by DOH-Accredited testing facility
  • Certificate of acceptance from the receiving local government unit, with proper coordination with the barangay of destination

For guests flying from Manila to Virac, please accomplish the following travel requirements:

The Province of Catanduanes requires guests to present the following documents, to be accepted for flight:

For Locally Stranded Individuals (LSI):

  • Medical Clearance Certificate showing that guest has no signs and symptoms of COVID-19, valid within 3 days prior to boarding
  • Original copy of the Travel Authority (TA) issued by the PNP

For Returning Overseas Filipinos (ROF):

  • Negative RT-PCR (swab) test result and Quarantine Certification issued by Department of Health – Bureau of Quarantine (DOH-BOQ), valid within 3 days prior to boarding
  • Original copy of the Swab Test result (Laboratory Test Result), valid within 3 days prior to boarding
  • Medical Clearance Certificate showing that guest are negative for COVID-19 through RT-PCR and has no signs and symptoms of COVID-19, valid within 3 days prior to boarding

For Authorized Persons Outside Residence (APOR):

  • Travel Order for Government and Non-government APOR
  • Company ID
  • Medical Clearance Certificate showing that guest has no signs and symptoms of COVID-19, valid within 3 days prior to boarding
  • Acceptance letter from the receiving agency or the office in the province

For guests flying from Manila to Zamboanga, please accomplish the following travel requirements:

The City of Zamboanga requires arriving guests to present the following documents, to be accepted for flight:

  1. Travel Authority issued by JTF-CV SHIELD
  2. Medical Clearance from local health office (CHO/MHO and PHO) stating that they have no flu -like symptoms
  3. Negative RT-PCR (swab) test result. if none, guest will be subjected to a facility-based.
  4. Prior coordination with the City Tourism Office for the availability of the quarantine facility.

Flexible Booking Options

Airline cancellation due to COVID-19

(cancelled flights starting March 15, 2020)

Voluntary cancellation due to COVID-19

(flights from March 15 - November 30, 2020)



Unlimited Rebooking

  • Rebooking is free, with travel period within ninety (90) days from the original flight date. Change fee and fare difference are waived.

2-Year Travel Fund

  • Full Travel Fund
  • Extended validity up to two (2) years from date of transaction.
  • Travel validity up to 12 months
  • Redeem online

Refund

  • Full refund
  • Payments made through credit/debit card are processed in at least 5 billing cycles; Cash refund thru bank deposit may take 30 banking days


Unlimited Rebooking

  • Unlimited rebooking with waived change fee, subject to fare difference
  • No limit on travel validity, as long as available in the website

2-Year Travel Fund

  • Full Travel Fund
  • Extended validity up to two (2) years from date of transaction.
  • Travel validity up to 12 months
  • Redeem online

FAQs

Updated as of October 28, 2020

  1. Which destinations does Cebu Pacific fly to?


    Our flight schedule and routes can be referred to here. This link is updated daily to reflect the latest advisories on destinations and other important reminders.

    As this is a developing situation, we may reduce or add flights depending on passenger demand, travel conditions, and local government unit or international restrictions. We continue to work with national and international authorities to make sure we adhere to all regulations.

    We would like to remind everyone that only guests with confirmed flights shall be allowed entry in the airport.


  2. How will I know if my flight is cancelled?

    Flights are pushing through unless a cancellation notice is sent to your booking’s registered email address. You will also receive pre-flight and online check-in reminders at least 24 hours before your flight. You can also check this link for flight schedules. Please make sure your contact information is updated so we can reach you for updates on your flight schedule. You can update your contact information via Manage Booking.

    Here’s how –

    • Retrieve your booking by logging in to your account (for GetGo members) or by simply entering your booking reference number and surname (for non-GetGo members).
    • Click on ‘Update Guest Details’ then ‘Continue’ until you’re done.

    As the situation is very fluid, we will do our best to provide enough lead time for guests to prepare for flights. We request for your patience and understanding on possible last-minute changes to comply with authority regulations.


  3. Is it safe to fly?

    Yes. Our priority has always been the safety and well-being of our guests and employees. To provide you peace of mind, we are actively coordinating with local and international authorities, regulators, and health experts, including the World Health Organization (WHO) and International Air Transport Association (IATA) to ensure each flight we operate complies with the highest standards set for safety and sanitation.

    All CEB aircrafts undergo extensive daily disinfection, which includes the misting of the cabin using a disinfectant approved for Airbus jets that is effective in eradicating viruses including the Novel Coronavirus. This process also ensures that all surfaces (such as passenger seats, overhead bins and cargo compartments) are covered and sanitized.

  4. How clean is the air inside the aircraft?

    Our fleet of Airbus jets are equipped with High Efficiency Particulate Arrestor (HEPA) filters that are capable of filtering microscopic bacteria and virus clusters, including the Novel Coronavirus with 99.99% efficiency, like what is used in hospital operating rooms.

    Similarly, our ATR fleet also has an Environment Control System (ECS) that continually circulates the air to keep it clean.

  5. How can we make sure that your staff and crew are virus-free?

    Our pilots and cabin crew undergo rapid antibody tests before they are assigned to operate flights. In addition, all CEB personnel providing you service from check-in to arrival shall be wearing personal protective equipment and practicing physical distancing. This is above and beyond what our regulators require, but we have added these measures to provide both employees and guests that extra sense of comfort.


  6. How can I best protect myself?

    It is best to always keep your personal hygiene in check. Here are some tips:

    • Carry your personal alcohol/sanitizer to clean your hands after touching any surface.
    • Do not touch your eyes, nose, and mouth if your hands have not been disinfected
    • Always wear a face mask and a face shield when in public. For added protection, wearing gloves is also recommended.
    • Observe physical distancing.
    • Limit contact with any surfaces.
    • If you’re feeling unwell, consult a medical practitioner immediately.

  7. Are there any additional requirements when flying?

    Please be ready to present the usual requirements of boarding pass and valid ID or passport. Before flying, please check all local government and international regulations of your origin and destination, to ensure compliance to their requirements. Click here to learn more.


  8. How do I know which terminal I should go to for my flight departing from Manila?

    Most Cebu Pacific flights departing from Manila shall be operating from Ninoy Aquino International Airport – Terminal 3. Should there be changes to your flight details, we shall send an advisory to your booking’s registered email address, before your flight date.


  9. What can we expect when flying with Cebu Pacific?

    Apart from ensuring that all CEB personnel are wearing PPEs and common surfaces are periodically sanitized, we have rolled out Contactless Flights for everyone to travel with peace of mind. Here’s what you can expect:

    10. Booking

    • All guests are encouraged to book flights directly via www.cebupacificair.com so you can enjoy low fares and minimize the need to leave the house.
    • Ticketing offices in NAIA Terminal 3 and Mactan Cebu International Airport are open starting July 22, 2020, catering to select transactions only. All other ticketing offices will remain closed until further notice.
    • All ticketing office transactions can be easily done online through our website or by contacting any of our agent-assisted channels, available 24/7.

    Before going to the airport

    • Check-in online by clicking here before going to the airport. For domestic flights, you can go straight to the boarding gate if you don’t have any baggage. Otherwise, simply pass by our bag drop counter to check in your baggage.
    • For guests traveling to domestic destinations, please make sure to submit contact information and destination address through Manage Booking.
    • For international guests flying into Manila, pre-register to e-CIF to fast track testing procedures upon arrival. For non-OFW and seafarer, it is also recommended to pre-book your hotel accommodation in DOT-accredited facilities, where you will be quarantined as you wait for your RT-PCR test result.
    • A face mask and a face shield are required for all flights, from entering the airport to arriving at your destination. While any type of mask is allowed, please check the local regulations in your destination for any specific mask requirement.
    • Eat a hearty meal before flying or pre-order your inflight meals. Our buy-on-board service will have limited options.
    • Only one (1) carry-on baggage can be brought inside the cabin. Make sure that its size is not bigger than 56cm x 36cm x 23cm, which you can personally carry for stowing in the overhead bins.
    • For your own peace of mind, bring your personal hand sanitizers with maximum alcohol content of 70% and not bigger than 100mL.
    • Be at the airport at least three (3) hours (for domestic) and four (4) hours (for international) before your flight’s scheduled time of departure for a more relaxed experience, as you go through the new pre-departure procedures.
    • Passengers are required to print and fill out the Bureau of Immigration form. This is applicable to all Filipinos with tourist visa travelling to international destinations. This excludes the following:
      • Overseas Filipino Workers (OFWs)
      • Permanent Residents abroad
      • Students
      • Participants of visitor exchange programs

      Please ask our airline staff to fill out the lower portion of the form before submitting it to the Immigration Officer.

    At the airport

    • Only guests wearing a face mask and a face shield, and with valid travel documents shall be allowed entry to the airport. Please prepare your itinerary or electronic boarding pass to be shown to the airport security.
    • Contactless temperature check and thermal scans shall be conducted by airport officials.
    • Floor markers are available to aid all guests to follow physical distancing.
    • Sanitizing foot mats shall be provided by airport officials in key locations within select airports.

    Check-in and Bag drop area

    • Utilize check-in kiosks available at key airports. Printing and attachment of bag tags shall be self-service in select airports.
    • If traveling in groups, only the group leader should come forward to check in. Similarly, only one guest per booking is requested to come forward to check in.
    • Hold the boarding pass and ID with the barcode facing the check-in agent for touchless scanning.
    • Observe physical distancing as guided by floor markers.
    • Guests without seat add-ons shall be automatically assigned seats. Passengers traveling in groups or pairs may be seated together, depending on availability of adjacent seats.

    Pre-departure and Boarding

    • Observe physical distancing as guided by seat and floor markers, even when boarding through the aerobridge or buses.
    • Listen carefully to the new boarding procedures to be announced by our boarding agents. Only stand up to fall in line when your row number is called.
    • As you approach the boarding agent, present your ID and hold your boarding pass with the barcode facing the agent for touchless scanning.

    Inside the aircraft and while inflight

    • Ensure you’re boarding the correct flight.
    • Cabin Crew will be positioned at the aircraft door to spray guests’ hands with alcohol upon entry.
    • Immediately proceed to your assigned seat and stow your carry-on baggage to the overhead bin or under your seat.
    • Adequate supply of hand soap and paper towels shall be available inside the lavatory.
    • Pre-ordered meals and snacks shall be served; buy-on-board service will be very limited, depending on the route.
    • Passengers are not allowed to change seats while inflight for purposes of contact tracing. Cabin Crew, however, may reseat guests for safety and health reasons.
    • Designated seats in the aircraft shall be left empty for isolation of ill-feeling passengers, if any.
    • Cabin Crew shall frequently clean the lavatory while inflight.
    • Rigorous aircraft cleaning and disinfection shall be done at the end of the day.

    Deplaning and disembarkation

    • Deplaning shall be done per row to maintain orderliness as we observe physical distancing. Listen carefully for instructions on new deplaning and disembarkation procedures from our Cabin Crew.
    • Items for disposal are to be collected near the exit door. Guests are requested to bring these items forward during deplaning.

    Arrival at the airport destination

    • Face mask and face shield are required.
    • Observe physical distancing.
    • Health declaration forms or similar documents must be accomplished and submitted to officials.
    • Baggage pushcart handles shall be disinfected periodically.
    • Guests arriving from international airports shall be mandated to go through RT-PCR testing and quarantine. Please refer to the procedures below.
      1. Registration - Register online for the e-CIF to fast track testing procedures upon arrival. Don’t forget to upload a scanned copy of the bio page of your passport.
      2. Confirmation - A confirmation email with a QR code will be sent to your registered email. Please make sure to save the QR code on your mobile or print a copy.
      3. Briefing - Upon arrival, officials will conduct a briefing for the RT-PCR testing process.
      4. Verification and Barcoding – Proceed to the Verification Counter and present your QR code. You will be given six (6) barcode stickers. Stick one (1) onto your passport.
      5. Swab Testing – Proceed to the Testing Booth for the RT-PCR test. Give the remaining five (5) barcode stickers to the swab nurse.
      6. Immigration – Proceed to the Immigration Counter and present your passport with the barcode sticker.
      7. Quarantine Facility Assignment – Proceed to the following desks to know which facility you’ll be quarantined in.
        8. Desk Groupings
        OWWA OFWs
        LMA Seafarer with Local Manning Agency
        DOT Non-OFW Returnng Filipino
      8. Results – Your results will be released via text and via email within seventy-two (72) hours.

        For inquiries, please dial the helpline - 1158 or 143

    Post-travel

    • Customer Care is available 24/7 for whatever concerns you may have. Feel free to contact us through any of these channels.


  10. Are all international guests required to undergo testing and quarantine upon arrival?

    Yes. In order to minimize the spread of COVID-19, arriving guests are required to undergo RT-PCR test in a segregated area at the airport. Likewise, guests are to be quarantined in DOT-accredited facilities until test results are available.

    Testing, transfers, and hotel accommodation expenses of OFW and Seafarer are to be shouldered by their respective agencies. Meanwhile, all other guests shall shoulder own expenses.

    To shorten testing procedures upon arrival, guests are encouraged to pre-register for the e-CIF and pre-book their hotel accommodations prior to landing in the Philippines. Once your registration is confirmed, you will receive an email with a QR code. Please make sure to save this onto your mobile phone or print a copy to present to the authorities upon arrival. More information will be available during the briefing process, to be conducted by officials upon your arrival.


  1. I need to book a new flight now. Are there flexibility options for me?

    Yes. All flights until December 31, 2020 come with unlimited rebooking. With this, you can rebook as many times as possible until two (2) hours before your flight departure time via Manage Booking online.


  2. What are my options if I want to do voluntary change / cancellation for flights from now until December 31, 2020?

    3. Effective July 22, 2020, we are providing you with these options:

    • FULL TRAVEL FUND. You can put the full cost of your ticket in a virtual wallet. This fund is valid for two (2) years and can be used as payment for future bookings. The amount to be converted to Travel Fund includes fare plus any add-ons and travel tax, but excludes insurance add-on, and other service fees, if any.

      For insurance add-on, please call CHUBB directly at +63288592774 (hotline) or +63288640865 (24/7 medical assistance hotline) for refund request or insurance availment.

    • UNLIMITED REBOOKING. You can avail of unlimited rebooking with waived change fees. Travel period is within one (1) year or whatever is available on the website. A minimal fare difference may apply.


  3. What are my options if my flight is cancelled?

    We recommend converting your booking to Travel Fund. You can put the full cost of your ticket in a virtual wallet. This is valid for two (2) years and can be used as payment for future bookings.

    Alternatively, you can also rebook your flight for free, with travel date selection within ninety (90) days from original flight date. We will waive the fare difference and change fees. Lastly, you have an option for full refund.


  4. Are Travel Fund and Unlimited Rebooking options applicable to all routes?

    Yes. The options are applicable to all domestic and international routes, as long as the flight departure date is on or before December 31, 2020.


  5. What happens if I’m denied entry for high temperature or lack of documents?

    Guests who will be denied entry to the airport by airport officials for whatever reason can avail of Voluntary Change / Cancellation options of unlimited rebooking or converting the booking to Travel Fund. Remember to do this online up to two (2) hours before the estimated time of departure.


  6. What happens if I’m denied entry at my arrival destination due to high temperature or lack of documents?

    Unfortunately, this is beyond our control. Should this happen to you, a new flight must be purchased to fly back to your origin. We advise guests to check all regulations before flying to a specific destination to ensure compliance to their requirements.


  7. How can I manage my booking?

    Simply go to https://bit.ly/CEBmanageflight and retrieve your booking either by logging in as GetGo member or by entering your booking reference number and surname. It’s so much easier and faster, without having to contact us.


  8. My cancelled flight is already past dated. Can I still manage my booking online?

    Yes. Cancelled past-dated flights can be managed online at https://bit.ly/CEBmanageflight within thirty (30) days from the original flight date.


  9. If my booking includes one route that’s beyond December 31, 2020, am I eligible for Travel Fund or unlimited rebooking for both routes?

    Yes. You are eligible for either Travel Fund or Unlimited Rebooking options, if at least one route falls on or before December 31, 2020, and both routes belong to the same booking reference.


  10. If I used a combination of GetGo points and card/cash for my booking, am I eligible for the travel options?

    Yes. You are still eligible to avail of travel options based on the terms indicated. However, this needs to be processed by our agents. Please contact us in any of our hotlines listed in https://bit.ly/CustomerHotlines for further assistance.


  11. My hotel is requiring me to submit a travel certificate, so they can refund our hotel booking. How can I get one?

    We will gladly assist you on this matter. Simply go to https://bit.ly/CEBrequest, select ‘Request’ then choose ‘Certificate/Letter for Cancelled/Delayed Flight’. Please allow us up to seven (7) days to respond to your request.


  12. How long can I receive a response with my concern?

    We’ve been receiving high volume of customer requests lately, but we’re working round-the-clock to get through all the messages as soon as we can. We’re sorry for the inconvenience. Thank you for bearing with us.

    We’re also working on adding more features online at https://bit.ly/CEBmanageflight to help you manage your booking at your own convenience.


  1. What is a Travel Fund?

    Travel Fund is a virtual wallet used to store the total amount you’ve paid for an existing booking. This can be used as form of payment for booking a new flight and purchasing add-ons in the future.

    Travel Fund is usually offered for cancelled flights or for flights with schedule changes of more than sixty (60) minutes. Due to the COVID-19 situation, we are offering Travel Fund option and Unlimited Rebooking, even if the flight is not cancelled nor changed.


  2. What are benefits of getting a Travel Fund?

    3. These are the benefits you’d get to enjoy when you convert your booking to Travel Fund:

    • Long validity – to help you in this challenging time, we have extended the validity of Travel Fund from the usual three (3) months to two (2) years to give you plenty of time to decide on your next adventure
    • Faster payment and booking – because you now have a ready fund available, you can easily complete your booking, whenever you are ready travel again
    • Surprise awaits – you wouldn’t want to miss our surprise, which we will only send to those with Travel Fund

  3. When you say Travel Fund is valid for two (2) years, when does it start?

    It starts on the day you convert your existing flight to Travel Fund. Remember, you don’t have to travel within two (2) years. Instead, the fund needs to be used up within the validity period. Travel date can be as far as our system shows you at the time of booking.

    We will send you a reminder email forty-five (45) days before the last day to use your Travel Fund, so you won’t forget. Alternatively, the expiry date will be shown on your account, under My Travel Fund.

    Here's an example

    Conversion Date to Travel Fund April 1, 2020 Day 1
    Email Reminder February 15, 2022 Day 685
    Last Day to Use Travel Fund March 31, 2022 Day 730

    If you decide to book your new flight by the 730th day -- that is, March 31, 2022 -- you can select travel dates between March 31, 2022 to March 30, 2023.


  4. How do I convert my existing flight to Travel Fund as VOLUNTARY CHANGE?

    5. If you have a GetGo account, please follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Search for the specific flight under ‘My Bookings’ then click the ‘Manage’ button
    3. Choose ‘Cancel Flight’ then follow the instructions to convert your flight to Travel Fund
    4. Once successfully completed, your funds will be stored to your account.

    If you don't have a GetGo account, please follow these steps:

    1. Go to https://bit.ly/CEBmanageflight
    2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
    3. Choose ‘Cancel Flight’ then follow the instructions to convert your flight to Travel Fund
    4. Once successfully completed, your funds will be stored in our system under your booking reference number and name

    If you booked your flight through a travel agency using one form of payment, you can still convert your booking to Travel Fund online by following the steps above. Meanwhile, if you used multiple forms of payment in one transaction (i.e., cash + credit card), please coordinate with your respective travel agent for assistance.


  5. How do I convert my existing flight to Travel Fund due to FLIGHT CANCELLATION?

    6. If you have a GetGo account, please follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Search for the specific flight under ‘My Bookings’ then click the ‘Manage’ button
    3. A Travel Fund option will be shown. Follow the instructions to complete your conversion to Travel Fund.
    4. Once successfully completed, your funds will be stored to your account.

    If you don't have aGo account, please follow these steps:

    1. Go to https://bit.ly/CEBmanageflight
    2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
    3. A Travel Fund option will be shown. Follow the instructions to complete your conversion to Travel Fund.
    4. Once successfully completed, your funds will be stored in our system under your booking reference number and name

    If you booked your flight through a travel agency using one form of payment, you can still convert your booking to Travel Fund online by following the steps above. Meanwhile, if you used multiple forms of payment in one transaction (i.e., cash + credit card), please coordinate with your respective travel agent for assistance.


  6. How do I know how much is in my Travel Fund?

    7. If you converted your booking to Travel Fund while logged in to your GetGo account, follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Click the profile icon at the top right portion of the page
    3. Click ‘My Travel Fund’

    If you don’t have a GetGo account, please follow these steps:

    1. Go to https://bit.ly/CEBmanageflight
    2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
    3. Click ‘My Travel Fund’ tab.

    The Travel Fund balance will also be sent to the booking’s registered email address within forty-eight (48) hours after you’ve successfully converted your booking to Travel Fund.


  7. How do I use/redeem my Travel Fund?

    8. If you have a GetGo account, follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Book your flight as usual*
    3. When you reach the payment page, select Travel Fund as your form of payment

    If you don't have aGo account, follow these steps:

    1. Book your flight at www.cebupacificair.com*
    2. When you reach the payment page, select Travel Fund as your form of payment
    3. Enter your Travel Fund’s booking reference number and click ‘Use Travel Fund’
    4. Click ‘Pay Now’ to confirm your booking

    *Make sure the passenger’s name in the new booking is inputted the same way as the original booking (e.g., Jose Rizal, Jr. is considered different from Jose Rizal Jr – without the comma and dot).


  8. Can I use my Travel Fund for booking any destination?

    Yes. You can use your Travel Fund to book for any domestic or international destination.


  9. Who can use/redeem the Travel Fund?

    If you converted your booking to Travel Fund while logged in to your GetGo account, the amount is attached to your account. Therefore, you need to be logged in when booking a new flight. The fund can be used to book a flight for anyone, given that the owner of the Travel Fund is also one travelers in the new booking.

    If you converted your booking to Travel Fund while not logged in, the amount is attached to the passenger name/s of the original booking. The fund can be used to book a flight for anyone, given that at least one of the passengers in the original flight is also one of thers in the new booking.


  10. What should I do if my Travel Fund is not enough for my new booking?

    No worries, you can always top up using credit/debit card or other payment options to pay for the remaining amount in excess of your Travel Fund.


  11. Am I allowed to book more than one flight to use up my Travel Fund?

    Yes. You can book more than one flight within the validity period of your Travel Fund.


  12. Our booking has multiple passengers. Am I allowed to split the Travel Fund among the passengers?

    Yes. You can split the Travel Fund among the passengers included in the same booking. A note indicating ‘For flight changes of individual guests, click here' will appear after you select ‘Cancel Flight’ online.


  13. Can I request to refund my Travel Fund?

    14. Yes. You can request to refund your Travel Fund, if ALL conditions below are met:

    1. Your flight was cancelled by Cebu Pacific starting March 15, 2020 to July 31, 2020
    2. You converted your booking to Travel Fund AFTER your flight was cancelled, on or before July 31, 2020
    3. Your Travel Fund remains unused after one (1) year validity

  14. How can I request to refund my Travel Fund?

    If you are eligible for this option, we will send an email reminder containing instructions on how to request for refund, before your Travel Fund expires.


  15. Do I have to request for validity extension of my Travel Fund?

    No. We will take care of automatically extending your Travel Fund to two (2) years, if it is not expired nor unused by July 24, 2020.


  1. What does “unlimited rebooking” mean?

    If your flight is on or before December 31, 2020, you can rebook as many times as you want without having to pay for change /rebooking fee. This may be subject to minimal fare difference.


  2. How far can I rebook my flight?

    For cancelled flights starting March 15, 2020, you can rebook your flight to ninety (90) days from original travel date.

    Should you want to rebook to a farther date, you can avail of Unlimited Rebooking as part of Voluntary Change / Cancellation options afterwards. When availing of this option, you may select from any travel date available in the system, at the time of rebooking. This is usually twelve (12) months ahead.


  3. Is rebooking free?

    Yes, it is free for cancelled flights starting March 15, 2020. Your new booking’s change fee and fare difference are fully waived when you rebook, as long as you do this after the flight was cancelled. In addition, your new travel date should be within ninety (90) days from the original flight date.

    For Unlimited Rebooking as part of voluntary change/cancellation, your change fee is waived when you rebook to a new travel date. Please note that it may be subject to a minimal fare difference.


  4. How do I rebook my flight as VOLUNTARY CHANGE?

    5. If you have a GetGo account, please follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Search for the specific flight under ‘My Bookings’ then click the ‘Manage’ button
    3. Choose ‘Change Flight’ to select new travel dates, then follow succeeding instructions to complete your rebooking

    If you don't have a GetGo account, please follow these steps:

    1. Go to https://bit.ly/CEBmanageflight
    2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
    3. Choose ‘Change Flight’ to select new travel dates, then follow succeeding instructions to complete your rebooking

    If you booked your flight through a travel agency using one form of payment, you can still rebook online by following the steps above. Meanwhile, if you used multiple forms of payment in one transaction (i.e., cash + credit card), please coordinate with your respective travel agent for assistance.


  5. How do I rebook my flight due to airline CANCELLATION?

    6. If you have a GetGo account, please follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Search for the specific flight under ‘My Bookings’ then click the ‘Manage’ button
    3. A rebooking option will be shown. Follow the instructions to complete your rebooking.

    If you don't have a GetGo account, please follow these steps:

    1. Go to https://bit.ly/CEBmanageflight
    2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
    3. A rebooking option will be shown. Follow the instructions to complete your rebooking.

    If you booked your flight through a travel agency using one form of payment, you can still rebook online by following the steps above. Meanwhile, if you used multiple forms of payment in one transaction (i.e., cash + credit card), please coordinate with your respective travel agent for assistance.

    For bookings made through a group booking agent, please reach out to your group booking coordinator for further assistance.


  6. What does “waived change/rebooking fees” and “fare difference” mean?

    Fare difference is the amount difference between the existing booking and the new booking. When you rebook a flight, you must pay for a rebooking fee (also called as ‘change fee’) on top of the fare difference.

    Normal Rebooking

    Current Booking
    (A) Total Ticket Cost Paid Php5,500
    Rebooking
    (B) Ticket Cost Php6,300
    C) Change Fee Php1,500
    Fare difference to be paid
    (B - A) + C    		 (Php6,300-Php5,500) + Php1,500 = Php2,300

    Waived Rebooking/Change Fee

    Current Booking
    (A) Total Ticket Cost Paid Php5,500
    Rebooking
    (B) Ticket Cost Php6,300
    C) Change Fee Php0
    Fare difference to be paid
    (B - A) + C    		 (Php6,300-Php5,500) + Php0 = Php800

  7. Does CEB Flexi work in conjunction to unlimited rebooking?

    If you choose to rebook your flight on or before December 31, 2020, the system will use up Unlimited Rebooking first, which means you can rebook as many times as you want. By January 1, 2021, the system will use up CEB Flexi, which gives you two (2) remaining times to rebook your flight, as long as you have this add-on included in your booking.

    Both CEB Flexi and Unlimited Rebooking work similarly, wherein change fee is waived and rebooking is subject to fare difference.


  1. Who is eligible for refund?

    Eligible for refund are passengers with flights that were cancelled by Cebu Pacific from March 15, 2020 onwards and have not yet rebooked nor converted the flight to Travel Fund at the time of cancellation.


  2. How do I refund my cancelled flight, if I used credit/debit card?

    3. If you have a GetGo account, please follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Search for the specific flight under ‘My Bookings’ then click the ‘Manage’ button
    3. A refund option will be shown. Follow the instructions to complete your refund.

    If you don’t have a GetGo account, please follow these steps:

    1. Go to https://bit.ly/CEBmanageflight
    2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
    3. A refund option will be shown. Follow the instructions to complete your refund.

    If you booked your flight through a travel agency, please coordinate with the respective agent to assist you. For insurance add-on, please call CHUBB directly at +63288592774 (hotline) or +63288640865 (24/7 medical assistance hotline) for refund request.


  3. How will I know if my credit/debit card refund request has already been processed?

    4. We are continuously processing refunds, given limited resources due to the quarantine. Your refund request follows these steps:

    1. Guest submits request to CEB
    2. CEB reverses the amount in our system
    3. CEB transmits the refund details to acquiring bank
    4. Bank forwards the details to card issuing bank, if different from acquiring bank
    5. Card issuing bank credits the amount to guest’s account

    We will be sending you an email update at the end of Steps A-C.


  4. How long can I expect my refund to be added back to my credit or debit card?

    Due to the volume of requests received and partner bank operating limitations, it may take up to five (5) billing cycles or longer for the amount to be added back to your credit card. It may take a bit longer for debit cards.


  5. How will my refund be credited to my card, if it is already expired or terminated?

    6. For this case, we will issue a cheque under the name of the credit/debit cardholder. Please fill out https://bit.ly/CEBrequest and prepare to submit the following documents:

    1. Certificate of Closed Account from the bank – this should indicate the card used in the booking and card account was already closed
    2. Two (2) valid IDs of the passengers, passport is mandatory for international flight
    3. Two (2) valid IDs of the cardholder

  6. Why am I not able to see the ‘Refund’ option online?

    7. Full refund option is only available online, if it satisfies all conditions below:

    1. Flight is cancelled
    2. It is not yet more than 30 days from the cancelled flight date
    3. Booking has not yet been refunded, rebooked or converted to Travel Fund in any other customer channels

  7. How can I refund my cash payment?

    We have enabled cash refund through money transfer to major commercial banks within the Philippines. Eligible guests who can avail of this option are only those who paid their booking in cash through designated payment centers, as well as Cebu Pacific ticketing offices and airport cashiers.

    Bookings and payments made through travel agencies must be coordinated with your respective travel agency. For insurance add-on, please call CHUBB directly at +63288592774 (hotline) or +63288640865 (24/7 medical assistance hotline) for refund request.


  8. What are the requirements to refund my cash payments through bank deposit?

    9. Below are the steps to avail of cash refund:

    1. Fill out Guest Feedback Form by selecting Request > Cash Refund Application, then fill out the necessary details about your flight. It is required to use the same email address as the one used to book the flight.
    2. Our Customer Care will validate your submission. If eligible for refund, we will send forms to you via email.
    3. Fill out the forms completely, then send it back to the same email thread with the following other requirements:
      • i. Valid government ID or Passport (with signature) showing the name of each guest in the booking
      • ii. Valid government ID or Passport (with signature) showing the name of the booker of the flight
    4. Only requests with complete requirements shall be processed for refund

  9. How long is the processing time for cash refunds to be deposited to my bank account?

    We will do our best to process your request as soon as we get the complete requirements. Due to the volume of requests we receive, allow us to process your cash refund within five (5) months.


  10. Are CEB Ticketing Offices accepting refund requests?

    No. To help prevent the spread of COVID-19, our ticketing offices are now automated and equipped with self-service kiosks to cashless transactions. Most transactions that were previously processed in ticketing offices have moved online. We advise guests to simply process all requests through our website, as this is the same experience in our ticketing offices.


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