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Customer Service 



Cebu Pacific website provides a secure server that handles confidential information such as credit card or payment information. This is encrypted using the latest Secure Sockets Layer (SSL) technology. SSL is the industry standard tool that encrypts information and keeps the data private and confidential between your machine and Cebu Pacific. This technology makes it safe to transmit your credit card number over the Internet.

Two ways to verify your credit card information is being protected while purchasing on the Internet:

1. Look for an unbroken key Netscape Key or a closed lock Lock in the lower left corner of your browser screen (lower right with Microsoft's Internet Explorer) versus a broken key Unbroken Key or an open padlock.

2. Look at the address line (i.e. ) at the top of the browser screen change from "http" to "https" as you access the secure page.


3D-SECURE: Verified by Visa and MasterCard SecureCode

Payments using credit card go through an additional layer of security using 3D-secure technology, or more commonly called Verified by Visa and MasterCard SecureCode. 3D-secure is an authentication step for online payments. The main advantage of 3D-secure for cardholders is that there is a decreased risk of other people being able to use their payment cards fraudulently on the Internet.

A transaction using Verified by Visa/ MasterCard SecureCode will initiate a redirect to the website of the card issuing bank to authorize the transaction. Each issuing bank could use any kind of authentication method but usually, a password-based method is used. After authentication, the guest is redirected back to the Cebu Pacific website to complete his transaction. For more information about 3D-secure, please contact your issuing bank.


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  • Check-in and Boarding Guidelines Check-in counters open 2 hours before scheduled time of flight departure and strictly close 45 minutes before flight departure for domestic flights. For international flights except those departing the Middle East, check-in counters open 3 hours and strictly closes 45 minutes before flight departure. For flights departing the Middle East, check-in counters open 3 hours and close 1 hour before flight departure. A confirmed booking shall be cancelled and released to waitlisted persons if the guest failed to check-in within the prescribed time.

    Guests must be at the boarding gate at least 30 minutes before flight departure as we close the gate 15 minutes before flight departure for all flights using ATR/ A319 and A320 aircraft. For flights using A330 aircraft departing the Philippines, boarding commences 45 minutes and gate closes 15 minutes before flight departure except for flights departing the Middle East, gate closes 20 minutes before flight departure.. Guests not at the boarding gate at the prescribed time will not be allowed to board the aircraft.

  • Baggage Information Only 1 piece of baggage is allowed to be carried on board provided that it does not exceed the dimensions 56cm x 36cm x 23cm for Airbus flights and 56cm x 35cm x 20cm for ATR flights. It should not weigh more than 7kg for all flights except in Caticlan which has a maximum carry-on baggage weight of 5kg. Items determined by us to be of excessive weight or size or of an offensive nature will not be permitted on-board.

    Each piece of check-in bag must not exceed 30kg. Any bag exceeding 30kg will not be accepted as check-in baggage.

  • Travel Documents You are solely responsible to secure and comply with the immigration, customs, travel and legal requirements of your destination country. Since we are a point-to-point carrier, we will not accept guests transiting without visa and will not be responsible for any connecting flight arrangement you may choose to make.

    In circumstances wherein we are required to return you to your point of origin due to your inadmissibility into a country, you will shoulder applicable fare, penalties, fees or fines and we will not refund your fare to you.

    Guests with international travel must possess a valid passport with at least six (6) months validity from the date of their departure and the applicable valid visas. They must also have a return or an onward ticket and must be able to satisfactorily prove upon request, sufficient means of financial support during their stay in the country of their destination.

    Please be advised that based on Davao City ordinance no. 0292-06/03005-00 known as the Comprehensive Children and Family Support, all carriers are required to advise passengers travelling to/from Davao that:

    1. If a child/minor aged below 15 is travelling alone or travelling with a person other than his/her parents or those exercising parental authority and legal custody of the child. Parents/guardian need to secure permit to travel from the City Social Services and Development Office (CSSDO). Below are the required documents for one to get permit to travel:

    a. Birth certificate of the minor (original and photocopy)
    b. Barangay clearance issued by the Punong Barangay – stating that the barangay has knowledge of the travel plans of the minor
    c. Written parental consent attested by the Punong Barangay (if no parents, consent shall be made by the grandparents or the eldest sibling)
    d. Identification card of the minor (original and photocopy)
    e. Identification card of the authorized person who will accompany the child in his travels (original and photocopy)

    2. If a child/ minor is traveling with both or any of his parents, there is no need to secure permit to travel as long as there is document to prove of the minor’s relation such as:

    a. Birth certificate
    b. Valid Ids

  • Special Service Request

  • Flight Connections If you are booking 2 single-sectoral flights (example: CEB-MNL then MNL-HKG), please allow the following minimum times between the first arrival and the next take-off.

    Domestic: 2 hours minimum time
    International: 3 hours minimum time

    There are the minimum times required to collect baggage and complete check-in procedures required for your second flight.

    We are a point-to-point carrier and will not be liable for any misconnections brought about by delays, cancellations and any flight arrangements you may choose to make.

    If you have onward flights with other airlines, you will have to pick up your bags and clear through Immigration and Customs so please make sure that you have all your visa requirements with you.

  • Flight Disruptions At any time after a booking has been made, we may change our schedules and /or cancel, terminate, divert, postpone or reschedule or delay any flight where we reasonably consider this to be justified by circumstance beyond our control or for reasons of safety or security.

    In the event of these disruptions, the following options are your sole remedies against us:

    1. Rebooking
    2. Refund
    3. Travel credits

    Fare rules and airline policies shall apply during these circumstances.

  • Online Booking Cut-off Internet bookings are not permitted within 3 hours and 59 minutes from the scheduled time of departure. If you wish to travel within this time, you may contact our Call Center at (+632) 70-20-888 or (+6332) 230-8888 to check availability of your preferred flight. Booking can only be done at our sales offices or airport sales counters.

  • Travel Tax and Terminal Fee Philippine Travel Tax
    For Filipino guests travelling to a foreign country, Philippine Travel Tax amounting to Php 1,620 per guest needs to be paid at the origin departure airport within the Philippines.

    Terminal Fee
    For guests travelling from the Philippines* and Brunei: Terminal fee shall be paid at the airport upon check-in.
    For guests exiting and transiting Manila: Terminal fee is included in the total payment and collected at time of booking.
    For guests exiting and transiting Cebu to destinations within the Philippines: Terminal fee is included in the total payment and collected at time of booking.
    *Except Manila and Cebu

    Red Eye Flights
    For flights departing past midnight (that is, 0040H, 0025H, etc), please be reminded that you need to check-in for your flight the day before the date indicated on your Itinerary Receipt.

  • Duty Free Purchases For US Bound flights, please be informed that duty free items purchased from the airport are not allowed to be brought inside the aircraft. This is pursuant to the TSA rule that we are limiting the acceptance of Liquids, Aerosols and Gels (LAGs). We have coordinated with the airport Duty Free office and have requested that if a purchased item is bound on our US flight, the passenger will be refunded of the full amount of the items purchased.