Claims Response: COVID-19
Updated 23 March 2020 The spread of COVID-19 is a rapidly developing situation. Chubb is closely monitoring guidance issued from leading organizations, including the World Health Organization (WHO) and local health authorities. The company is also tracking the progression of the coronavirus through its travel security and medical assistance partners. To assess its policy response to coronavirus, Chubb has carefully considered governmental and other public reporting of this situation and considers the incident in Hubei province, China to be a “known event” effective 9:00 am GMT 22 January 2020. For the remainder of mainland China, the “known event” is effective 9:00 am GMT 31 January 2020. For South Korea, the “known event” is effective 26 February 2020. All policies purchased after 23 March 2020 will not provide any cover for claims directly or indirectly arising from, relating to or in any way connected with COVID-19 (or any mutation or variation thereof or any related strain). We will not therefore cover claims relating to any inability to travel, any decision not to travel or any changes to travel plans, nor any medical or health related loss or expense incurred, as a result of COVID-19. . . |
Policy Response Chubb will assess all claims in accordance with the facts of each case, the Policy Wordings and any applicable Certificate of Insurance / Confirmation of Cover. Your cover will depend on the type of plan you purchased and your individual circumstances.
“Known Event” Under Policy Terms and Conditions Insurance coverage for a “known event” may be precluded under the terms and conditions of some policies. It is important that you consider this prior to the purchase of any new travel insurance or new travel arrangements for an existing travel policy with us. If you have questions about whether a planned trip will be covered, please contact Chubb customer service at +63 2 8859 2774, Mondays – Fridays, 8:30am to 5:30pm; or send an email to
CEBTravelSure.ph@chubb.com. If you are an insured person and you require emergency assistance, please contact Chubb Assistance at +63 2 8864 0865 (reverse charge via an operator is available). If a travel cancellation or disruption loss does occur, please first contact your travel agent or the airline (before submitting a claim) to seek a refund or make alternate travel arrangements based on existing tickets. After this, if you still have a loss, you may wish to submit a claim along with the original and amended itineraries and relevant documents to substantiate your remaining loss. |