Clause 1 – Definitions
- "Airline" as used in these General Terms and Conditions refers to Cebu Air, Inc. ("Cebu Pacific Air"),
- "Baggage" means any personal property brought by the Passenger. Unless otherwise specified, it includes both Checked and Hand Baggage.
- "Baggage Tag" means a document issued by the Airline to identify a Checked Baggage.
- "Checked Baggage" means baggage which has been checked in for carriage in the cargo hold of the aircraft and for which the Airline has issued a Baggage Tag while "Hand Baggage" means any baggage and all other items brought by the passenger into the aircraft cabin.
- "Cancellation" means the act of calling off a flight.
- "Check-in deadline" refers to the point in time before the published ETD on or before which a Passenger must present himself to the airline check-in counter not less than forty-five (45) minutes before such ETD. The Check-in deadline shall be determined by the Airline and may be changed from time to time.
- "Check-in period" is the time when the airline’s check-in counters open to accept and process Passengers checking in for their flights and closes not less than forty-five (45) minutes, before such ETD. The check-in period shall be determined by the Airline and may be changed from time to time
- "Damage" includes death, bodily injury to a Passenger, loss, partial loss or other damage, arising out of or in connection with carriage by air.
- "Delay" is the result of the deferment of a flight to a later time. "Terminal Delay" is a delay that occurs while Passengers are still inside the terminal waiting for boarding, while "Tarmac Delay" is a delay that occurs while Passengers are already onboard the aircraft, reckoned from the closing of the aircraft doors, or when the aircraft is at the gate with the doors still open but Passengers are not allowed to deplane.
- "Domestic Laws" means the relevant laws, statutes, orders, rules and regulations or any amendment or revision thereof validly issued by the government or other regulatory agency of the Republic of the Philippines.
- "Fare" is payment in consideration for the carriage of a Passenger and may either be "Regular Fare" which the Airline offers on a regular basis or "Promotional Fare" which is generally lower in price and usually limited as to time, usage, and space availability.
- "General Terms and Conditions" relates to these general terms and conditions of carriage of the Airline.
- "Infant" means a Passenger who is below two (2) years of age on the date of travel.
- "Inflight Meals" means the meals that may be purchased by a Passenger for his or her flight.
- "Itinerary Receipt" means a document that includes the Passenger’s name, booking details, flight details, booking reference number, excerpts or summary of the General Terms and Conditions and other pertinent information.
- "Montreal Convention" means the Convention for the Unification of Certain Rules for International Carriage by Air, signed at Montreal, 29 May 1999;
- "No-show" is the failure of the Passenger to appear at the check-in counter within the Check-in deadline or to show up at the boarding gate at the time indicated on the boarding pass.
- "Passenger" refers to a person traveling by air whose name appears in the Itinerary Receipt.
- "Passenger Name Record" (PNR) is the alphanumeric code used in the Airline’s reservation system pertaining to the passenger’s specific seat reservation or booking reference.
- "Person with Disability" or "PWD" refers to any person who is suffering from restriction or different abilities, as a result of a mental, physical or sensory impairment, to perform an activity in the manner or within the range considered normal for a human being.
- "Person with Reduced or Limited Mobility" or "PRM" (EU Regulation No. 1107/2006) refers to a person whose mobility when using transport is reduced due to any physical disability (sensory or locomotor, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or age, and whose situation needs appropriate attention and the adaptation to his or her particular needs of the service made available to all passengers
- "Prepaid Baggage Allowance" means the baggage allowance that may be purchased by a Passenger during booking, or during the Airline’s prescribed period prior to the Passenger’s scheduled flight.
- "Regulations" refer to policies adopted by the Airline from time to time which the Airline may publish on its website or elsewhere, or statements contained in or delivered with the Itinerary Receipt, and notices available at the Airline’s offices or the offices of its authorized representatives and at the check-in counters.
- "SDR" means the Special Drawing Rights as defined by the International Monetary Fund;
- "Seat" means a seat in the Airline’s aircraft on a specific date and on a specific flight.
- "Seat Selector" means the facility used to allow a reservation by the Passenger of a specific Seat on a particular flight upon payment of the prescribed fee.
- "Sector" means the flight from the airport at the point of origin to the airport at the point of destination. "Sum of Sectors", "SOS" or "Through Fares" refers to a combination of two connecting sectors which will be treated as one flight and must be used in sequence as booked.
- "Senior citizen" refers to any resident citizen of the Philippines at least sixty (60) years old.
- "Service Animal" means a dog that has been individually trained to do work or perform tasks for an individual with disability where such work or tasks are directly related to the individual’s disability. On flights to or from the United States, Service Animal includes an emotional support or psychiatric service dog.
- "Sports Equipment Allowance" means the baggage allowance that may be purchased by a Passenger during the Airline’s prescribed period prior to the Passenger’s scheduled flight for the carriage of specific sports equipment listed under Clause 12.4.
- "Tariff" means the Airline’s published fares and charges.
- "Travel Fund" means the fund created for the Passenger’s convenience which can be used to offset the expenses of future bookings.
- "Unaccompanied Minor" means a Passenger who is aged seven (7) to less than twelve (12) years old on the date of travel who is travelling without an accompanying Passenger who is at least eighteen (18) years of age on the date of travel.
- "Warsaw Convention" means the Convention for the Unification of Certain Rules relating to International Carriage by Air signed at Warsaw, 12 October 1929, or the Warsaw Convention as amended at The Hague on 28 September 1955.
- "Web Check-In" means the check-in of a Passenger through the online facility of the Airline and includes the check-in made through the Cebu Pacific Mobile App, or the Self Check-in kiosks.
- "Web Check-In Counter" means the check-in counter of the Airline that is dedicated to the processing of bookings of Passengers who have already checked-in online or through the web, the Cebu Pacific Mobile App, or the Self Check-in kiosks. Web Check-In Counter also includes the counters designated as bag drop counters.
Clause 2 – Interpretation
Copies of this General Terms and Conditions of Carriage of Passengers and Baggage (the "General Terms and Conditions") are available in several languages and in case of doubt, the English language version shall prevail. Headings to Clauses in this General Terms and Conditions are for convenience only and are not intended to affect their meaning.
Where the context so admits, words importing the singular number only shall include the plural and vice versa, and words importing a gender include every gender.
Clause 3 – Applicability
This General Terms and Conditions apply only on flights or flight Sectors where the name of the Airline or its Airline Designator Code is indicated in the Itinerary Receipt for that flight or flight Sector. In the event of any inconsistency between applicable law, rules and regulations and any provision of this General Terms and Conditions, the law, rules and regulations shall prevail, but all other provisions of this General Terms and Conditions not so inconsistent shall remain valid.
Clause 4 - Itinerary Receipt
The Airline will carry a Passenger only (a) if he is named in the Itinerary Receipt, (b) if his booking is confirmed in the reservations system, and (c) upon presentation of proof of identification and such valid travel documents as may be required by applicable law. Flight reservations are valid only for the flights, dates and routes stated in the Itinerary Receipt. By accepting the Itinerary Receipt, after having explained to the passenger in English or Filipino or in the language that is easily understood by the purchaser, the Passenger is deemed to have read and understood this General Terms and Conditions and agrees to be bound thereby.
Clause 5 - Fares, Taxes, Fees and Charges
Fares must be paid in full prior to the issuance of the Itinerary Receipt and apply only to carriage from the airport of origin to the airport of destination. Fares are considered flown and will be forfeited when a Passenger is a No-Show at the check-in counter or, following successful check-in, at the boarding gate. Subject to local laws and/or except for flights to or from the United States, fares do not include:
- ground transport services between airports and between airports and town terminals;
- administrative and service fees and other charges;
- government taxes, fees and charges; or
- government-authorized Airline surcharges.
5.2 Taxes, Fees and Charges
Government taxes, fees and charges and government authorized Airline surcharges including administrative and service fees and other charges are generally collected by or for the Airline at the time of payment of the reservation. If not included in the fare, these are shown separately in the "Tax/Fee/Charges" boxes of the Itinerary Receipt. Government taxes and charges on domestic or international air travel are subject to change and, if not collected by the Airline, will be payable upon check-in or prior to departure to the Airline or directly to the concerned government agency.
Fares and charges are payable in the published currency.
5.4 Sum of Sectors (SOS/Through Fares)
Sum of Sectors or Through Fares must be used in sequence, as booked. Cancellations and flight changes such as rerouting or rebooking will not be permitted once any of the segments is used. The fare for the unused portion of the through sector is non-refundable. Subject to Airline’s policy, passengers may use SOS bookings even if not in sequence but the first sector shall be considered flown.
5.5 Infant’s Fee, Tax and Other charges
Infants (a) sitting on an adult’s lap and (b) below two (2) years of age will be charged a minimal handling fee. Infants may be subject to taxes, fees and charges not imposed by the Airline but imposed by appropriate airport or foreign authorities. Subject to local laws and/or for flights to or from the United States, such taxes, fees and charges will be included in the handling fee.
5.6 PWD and Senior Citizen Discount on Fares
5.6.1 During booking, a PWD or PRM is entitled to a twenty percent (20%) discount on regular fare for domestic air travel upon presentation of a valid Identification Card issued by the National Council on Disability Affairs (NCDA) or a local government unit. The 20% discount shall be applicable only for fares and for payment over the counter and not applicable for online booking.
5.6.2 A Senior Citizen is entitled to a twenty percent (20%) discount on Regular Fare for domestic air travel and exemption from Value Added Tax (VAT) on fares only on the purchase of the itinerary for the Senior Citizen’s exclusive use. Provided that, upon purchase, a Senior Citizen must present any of the following as proof of identification:
- Senior Citizen’s Identification Card issued by the Office for Senior Citizen Affairs in the city or municipality where the person resides;
- The passport of the Senior Citizen concerned; and
- Any other government-issued identification cards which reflects on its face the name, picture, date of birth, and nationality of the Senior Citizen (e.g. SSS, GSIS, Driver’s License, Unified Multi-Purpose ID, PRC ID,)
5.7 Promotional Fares
Promotional Fares and Regular Fares with promo code discounts and the applicable fees, taxes and surcharges are non-transferable, non-reroutable, non-refundable and may not be stored in a Travel Fund but may be rebookable (except to another promotional seat after the sale period). Where allowed, rebooking must be done within the Airline’s prescribed period and is subject to the applicable charges such as rebooking fees and fare difference. Taxes, fees and passenger facility charges associated with the non-refundable Promotional fares cannot be refunded unless required under existing government regulations.
For flights to or from the United States, bookings made seven days or more prior to the scheduled flight departure may be cancelled without penalty within twenty-four (24) hours from purchase by contacting CEB’s call center at 1-855-5CEBPAC or by visiting any of CEB’s authorized domestic or international sales offices (as published on CEB’s website). Tickets cannot be cancelled through CEB’s website or at the airport.
5.8 Regular Fare
Regular Fares are fully refundable in the following cases: a) death of passengers; b) medical cases upon presentation of valid medical certificate and other pertinent documents that the Airline may require and; c) other cases where refunds are mandated by local laws. For flights to or from the United States, bookings made seven (7) days or more prior to scheduled departure may be cancelled without penalty within twenty-four (24) hours of purchase.
5.9 Fare Combination
Combination of Regular Fare and Promotional Fare in one Passenger Name Record (PNR) is allowed. Flight changes may be done to any of the sectors subject to Airline’s fare rules and applicable charges.
Clause 6 - Reservations and Seating
The Airline flight bookings may be made directly on www.cebupacificair.com, with the Airline’s ticket offices, through its authorized distributors and agents, or via its call center.
6.1.1 Booking Confirmation
- A seat is considered confirmed only if (a) the fare and all applicable taxes, fees and charges collected by the Airline are paid in full by or for the Passenger, and (b) the Airline receives the payment directly or through its authorized agents and representatives.
- Notwithstanding prior confirmation of the booking, the Airline may cancel a reservation or refuse the carriage of a Passenger under any one or more of the following conditions:
- the payment is made or reasonably determined by the Airline to probably have been made fraudulently or illegally;
- the fare and other amounts due have not been paid in full and the Passenger is unable to pay the balance within twenty-four (24) hours from booking or as earlier requested by the Airline;
- the booking is purchased from a person not authorized by the Airline, or the credit card used for the payment: a) could not be authenticated upon booking or at any time before the date of travel; or b) is subsequently reported to be lost or stolen;
- the Passenger owes the Airline any money in respect of a previous flight due to payment having been dishonored, denied or recharged against the Airline, or in respect of amounts reimbursable to the Airline due to the Passenger’s inadmissibility in any country or for any fine or penalty paid or expense incurred by the Airline due to the Passenger’s failure to comply with the laws, regulations, orders or travel requirements of any concerned country;
- the Itinerary Receipt is counterfeit or is fraudulently obtained, or is altered by anyone other than the Airline or its authorized agent;
- the Passenger has previously jeopardized the safety or security of or caused physical, emotional, or mental injury to the Airline’s staff, crew, agents, representatives, or other passengers or persons by:
any event or circumstance similar or analogous to the foregoing has occurred or is likely to occur in the Airline’s reasonable judgment.
- the use of unacceptable language and/or behavior or by instigating other persons to make use of the same (unless on a flight to or from the United States and due to a qualified disability and not presenting a direct threat to the safety of the aircraft or others);
- threatening to inflict physical violence or bodily harm;
- deliberately damaging any property of the Airline;
- failing to follow or comply with the instructions of the Airline’s staff, crew, agents, or representatives;
- the commission of physical or sexual assault; or
- the violation of Philippine Civil Aviation Regulations, other applicable rules, or any criminal or civil laws;
6.1.2 Transferability and Name Change
Unless otherwise allowed under the Fare Rules indicated in the Itinerary Receipt, the Airline shall not allow the transfer of a flight reservation or change the name of any Passenger in the Itinerary Receipt.
6.1.3 Cancellation by Passenger
A Regular Fare Passenger may cancel his entire reservation or any Sector not flown, up to four (4) hours before the scheduled departure as indicated in the Itinerary Receipt, subject to the Airline’s policy, payment of cancellation penalties and forfeiture of ancillary fees, and that the amount will be stored in the Travel Fund; otherwise, the flight will be considered flown. The Passenger may not rebook the flight or apply for the creation of a Travel Fund if the flight is considered flown and the fare, surcharges, taxes and fees paid will be forfeited by the Airline. For flights to or from the United States, bookings made seven (7) days or more prior to scheduled departure may be cancelled without penalty within twenty-four (24) hours of purchase.
6.1.4 Group Bookings
6.2.1 Allocated Seating
The Airline practices allocated seating.
6.2.2 Seat Selector
All Seats in the aircraft may be reserved during booking by paying a minimal fee per Sector. A Passenger will not be allowed to sit in an exit row seat if it is likely that the Passenger would be unable to perform one or more of the applicable functions listed below:
- The Passenger lacks sufficient mobility, strength, or dexterity in both arms and hands, and both legs:
- To reach upward, sideways, and downward to the location of emergency exit and exit-slide operating mechanisms;
- To grasp and push, pull, turn, or otherwise manipulate those mechanisms;
- To push, shove, pull, or otherwise open emergency exits;
- To lift out, hold, deposit on nearby seats, or maneuver over the seatbacks to the next row objects the size and mass of over-wing window exit doors;
- To remove obstructions of size and mass similar to over-wing exit doors;
- To reach the emergency exit expeditiously;
- To maintain balance while removing obstructions;
- To exit expeditiously;
- To stabilize an escape slide after deployment; or
- To assist others in getting off an escape slide.
- The Passenger is less than fifteen (15) years of age or lacks the capacity to perform one or more of the applicable functions listed above without the assistance of an adult companion, parent, or other relative.
- The Passenger lacks the ability to read and understand instructions provided in the printed or graphic safety instruction card in relation to emergency evacuation procedures of the aircraft or the ability to understand oral crew commands.
- The Passenger lacks sufficient visual capacity to perform one or more of the above functions without the assistance of visual aids beyond contact lenses or eyeglasses.
- The Passenger lacks sufficient aural capacity to hear and understand instructions shouted by cabin crew members, without assistance beyond a hearing aid.
- The Passenger lacks the ability to adequately impart information orally to other Passengers.
- The Passenger has a condition or responsibilities, such as caring for small children, that might prevent the person from performing one or more of the functions listed above; or a condition that might cause the Passenger harm if he or she performs one or more of the functions listed above.
Seat selector fees are non-transferable, non-reroutable and non-refundable unless full refund is available to the Passenger under the General Terms and Conditions or otherwise required by local laws, but may be rebooked subject to Airline’s policy.
Clause 7 - Check-in and Boarding
7.1 Airport Requirements
Passengers must present their valid travel documents, including but not limited to, identification card, passport, visa, among others and boarding pass (in case of web check-in) both at airport security checks and at the boarding gate.
7.2 Check-in Counters
7.2.1 Check-in counters open two (2) hours before the estimated time of departure (ETD) unless otherwise dictated by airline policy.
7.2.2 The Airline may refuse to check-in a Passenger and proceed to cancel that Passenger’s confirmed reservation for release to waitlisted passengers if the Passenger fails to show up at the check-in counters at least forty-five (45) minutes before the scheduled departure time of his flight or at a time prescribed by the Airline.
7.2.3 All applicable visa and travel document checks and payment of Checked Baggage fees and excess baggage charges must be completed at check-in.
7.3 Web Check-In
7.3.1 Web check-in is currently available for passengers whose booking has been confirmed. Passengers may check-in on selected flights for their booking through the Airline's website – www. cebupacificair.com, subject to specific restrictions and conditions which may be viewed on the website.
7.3.2 Passengers must print a copy of the boarding pass during the Web Check-in process and must read the notes printed on their boarding pass carefully. During the check-in process, the Web check-in facility will display the emergency exit row seats for easy identification.
7.3.3 Passengers who check-in on emergency exit row seats must meet the criteria provided for in availing the Seat Selector. The Airline reserves the right to reseat Passengers already seated (or checked-in using self-service check-in methods) on emergency exit seats who do not meet the criteria provided for in order to comply with safety Regulations.
7.3.4 In the event of flight disruption or change in aircraft, the Airline will try, but does not commit, to place the Passenger in the same or similar seat. If this is not possible, the Airline may give a refund of the Seat Selector fees in case of flight disruption for reasons other than safety or security.
7.3.5 Web check-in is currently restricted and IS NOT available to:
- Groups of ten (10) or more Passengers booked under a single PNR;
- Infants- if an Infant is part of a group under a single PNR;
- Unaccompanied Minors;
- Passengers with waitlisted or open bookings;
- Passengers requiring special handling, including, but not limited to, expectant mothers and Passengers with medical conditions;
- Flights requiring more accurate weight and balance measures;
- Staff travel, interline travel, code share flights, and other non-revenue bookings; and
- SOS bookings.
7.3.6 After Web Check-in, Passengers can no longer change their flight itinerary.
7.3.7 Procedure at the Airport Terminal:
- International Passengers must personally report to the Airline’s Web Check-In Counter at the airport for the applicable visa and travel document checks.
- If the Passenger has any Baggage that has to be checked-in, the Baggage will have to be presented at the Web Check-In Counter during the Check-in period or at a time prescribed by the airline for Baggage Tag placement. Domestic Passengers without any baggage to be checked-in may proceed to the boarding gate not later than thirty (30) minutes prior to the scheduled flight departure. All check-in timelines apply to Passengers who avail of Web Check-in.
- Passengers should present a valid photo ID and the Web Check-in Boarding Pass for security clearance as well as for boarding. Valid IDs for this purpose are Company ID, Driver's License, Passport, School ID, SSS Card, Tax Identification Number (TIN) Card. The name in the valid photo ID should match the passenger name in the Itinerary Receipt.
- Should the Passenger fail to show up at the dedicated Web Check-in Counter or at the boarding gate within the prescribed period, the Airline will proceed with the flight without him and without incurring any liability to him. In that event, the flight will be considered flown and the Passenger will not be entitled to refund the Fare or rebook the flight or apply for the creation of a Travel Fund.
7.4 Refusal of Carriage and Limitations
Immediately upon notice, the Airline may refuse the Passenger and/or his Baggage carriage on any of its flights if any one or more of the following have occurred on a previous flight, is occurring, or is likely to occur as reasonably determined by the Airline:
- Security or Safety Risk
- the carriage of the Passenger has previously resulted in or will result in the Airline’s non-compliance with any applicable government laws, regulations or orders, whether foreign or domestic;
- the carriage of the Passenger may risk the safety, health or security or materially affect the comfort of the other Passengers or crew, except on flights to or from the United States when the Passenger’s condition is the result of a qualified disability and presents no risk to the safety of the aircraft or other Passengers;
- the Passenger’s mental or physical state, serious illness, pre-existing medical condition, attitude or demeanor, including his intoxication or impairment from alcohol or drugs (i) poses a hazard to himself, to other Passengers, to crew or to property, or (ii) requires special assistance, which if not provided will expose these persons and property to risk and which the Airline justifiably cannot or is unable to provide at the time of the flight except that on flights to or from the United States the Airline will carry disabled Passengers unless such disability would present a risk to the safety of the aircraft or other Passengers.
- the Passenger has committed misconduct during check-in, at the departure terminal, or on board a previous flight, including physical or verbal abuse of Airline staff, agents or representatives or other Passengers or persons, and the Airline reasonably believes that the conduct may be repeated;
- the Passenger refuses for any reason to submit to a security check;
- the Passenger refuses or fails to observe the Airline’s safety or security related instructions;
- Non-Payment or Fraud
- the Passenger has not paid the applicable fare or any payable taxes, fees or charges, or has partially paid but refuses or fails to pay the balance, or the payment is made through fraudulent means;
- the Seat reservation is done fraudulently or unlawfully, or is purchased from a person not authorized by the Airline, or the credit card used for payment could not be authenticated upon booking or is subsequently reported to be lost or stolen;
- the Passenger owes the Airline any money in respect of a previous flight due to payment having been dishonored, denied or recharged against the Airline, or in respect of amounts reimbursable to the Airline due to the Passenger’s inadmissibility in any country or for any fine or penalty paid or expense incurred by the Airline due to the Passenger’s failure to comply with the laws, regulations, orders or travel requirements of any concerned country;
- the Itinerary Receipt is counterfeit or is fraudulently obtained, or is altered by anyone other than the Airline or its authorized agent;
- the Passenger cannot prove or sufficiently establish to the Airline’s satisfaction that he is the person named in the Itinerary Receipt; or
- any event or circumstance similar or analogous to the foregoing has occurred or is likely to occur.
If the Airline refuses the Passenger carriage on the basis of any of the foregoing, or removes the Passenger from the aircraft en route, the Airline may cancel the remaining unused portion of the Itinerary Receipt and the Passenger will not be entitled to further carriage. The Airline will not be liable for any alleged loss or damage due to any refusal to carry the Passenger or his removal en route.
7.5 Limitations on Special Assistance
- Except on flights to or from the United States, the Airline will accept for carriage persons requiring special assistance subject to specific prior arrangements made and agreed with the Airline upon booking. Failure by the Passenger to advise the Airline of his special needs and requirements upon booking will render the service unavailable and result in the Airline’s refusal to carry the Passenger. On flights to or from the United States, the Airline will require prior notification only for the following services: (i) forty-eight (48) hours prior notice to use a continuous positive airway pressure machine or portable oxygen concentrator, provided that such devices are battery-operated or will not require any electrical power to be sourced from the aircraft; and (ii) forty-eight (48) hours prior notice to (a) provide hazardous materials packaging for batteries or other assistive devices required to have such packaging, (b) accommodate a group of ten or more disabled passengers who make reservations and travel as a group, (c) provide an onboard wheelchair on an aircraft seating more than sixty (60) Passengers when the aircraft does not have an accessible lavatory, (d) transport an emotional support or psychiatric services animal in the cabin, (e) transport a Service Animal on a Sector scheduled to take eight (8) hours or more, and (f) transport a Passenger who has both a severe vision and hearing impairment.
- Passengers who have advised the Airline of their special needs and requirements at the time of booking and who have been accepted by the Airline for carriage will not be subsequently refused carriage on the basis of the special needs and requirements so advised unless any other cause for refusal of carriage exists.
- The passengers must submit to the Airline duly accomplished Passenger Handling Forms (3 copies) before the scheduled flight.
7.5.2 Passengers with Medical Conditions
Except for flights to or from the United States, as a precondition to acceptance for carriage, Passengers with medical conditions shall, at the time of check-in, be required to submit a Passenger Handling Form together with a medical certificate with the notation "Fit to Travel" signed by a duly-licensed physician.
On flights to or from the United States, a medical certificate shall be required to be submitted when the Passenger is traveling has a medical condition such that there exists a reasonable doubt that the Passenger can complete the flight safely without needing extraordinary medical care, or has a communicable disease that could pose a direct threat to the health or safety of others. The medical certificate must be dated within ten (10) days of the scheduled date of initial departure.
The Airline will refuse carriage for Passengers traveling in a stretcher or incubator, or needs medical oxygen, ventilator, or respirator during the flight.
7.5.3 Children, Minors and Unaccompanied Minors
188.8.131.52 Children less than seven (7) years old may only be accepted for travel if they are accompanied by a person at least eighteen (18) years old.
184.108.40.206 Unaccompanied Minors may be accepted only for domestic travel, provided they meet all of the following:
- The Unaccompanied Minor/s are endorsed by parents/ guardians at check-in;
- The Airline is furnished a copy of the applicable travel documents required of minors;
- The prescribed Unaccompanied Minor Handling Fee is paid; and
- The required Passenger Handling Form is accomplished by the parents/ guardians, and submitted to the Airline at check-in.
220.127.116.11 Children aged at least twelve (12) years old may be accepted for travel unaccompanied, provided that they submit all travel documents or clearances that may be required under applicable laws and regulations.
The Airline refuses carriage of Infants less than eight (8) days old. Infants more than eight (8) days old not occupying a Seat shall be charged with a minimal handling fee. Infants who will occupy a Seat must use a Federal Aviation Administration-approved car seat and will be charged the applicable Fare.
7.5.5 Expectant Mother
Except for flights to or from the United States, an expectant mother must advise the Airline of the progress of her pregnancy at the time of check-in. On all flights, expectant mothers with age of gestation thirty-four (34) weeks and beyond are required to present a medical certificate with the notation "Fit to Travel" and signed by a physician. Except for flights to or from the United States, the expectant mother must complete her travel within the validity period of the medical certificate which should be ten (10) days from date of issuance. For flights to or from the United States, the expectant mother is required to submit a medical certificate for her outbound travel only; the medical certificate must be dated within ten (10) days of the scheduled date of initial departure.
In any case, an expectant mother whose pregnancy is considered high risk, such that a condition exists that creates a reasonable doubt that the mother or baby can complete the flight safely without needing extraordinary medical care, is also required to present a medical certificate with the above notation, dated within ten (10) days of the scheduled date of initial departure. Except for flights to or from the United States, the Passenger must complete her travel within ten (10) days from date of issuance.
7.6.1 Boarding procedure and the period allowed for boarding shall be determined by the Airline which may be changed from time to time. Generally, however, the Passenger must be at the boarding gate at least thirty (30) minutes prior to the scheduled departure time of his flight. Unless otherwise required by the airport authorities and as indicated in the Itinerary Receipt, the boarding gate will close fifteen (15) minutes before departure.
7.6.2 When requested, the Passenger must present his boarding pass and valid travel documents during security check.
7.6.3 Priority boarding will be given to persons traveling with Infants, Unaccompanied Minors, expectant mothers, Persons with Disability, Persons with Reduced or Limited Mobility, persons with medical conditions and other persons needing special assistance.
7.7 No Show
7.7.1 Should the Passenger fail to show up at the check-in counters or at the boarding gate within the prescribed period or board the aircraft at the appointed boarding time, the Airline will offload his Baggage and proceed with the flight without him and without incurring any liability to him. In that event, the flight will be considered flown and the Passenger will not be entitled to refund the fare or rebook the flight or apply for the creation of a Travel Fund.
Clause 8 - Rebooking, Refund and Travel Fund
Rebooking may be availed of in the following cases subject to Airline’s policy:
- after a Passenger makes a voluntary cancellation of his entire reservation, or, if the journey covers two or more Sectors, any initial or intermediate Sector, provided that:
- the passenger’s Fare type is rebookable;
- the request to rebook is made at least four (4) hours before the scheduled time of departure of the flight as indicated in the Itinerary Receipt;
- the Passenger pays the rebooking fee;
- the Passenger pays the Fare difference, where the new flight is in a fare class higher than that of the cancelled flight.
- In case of involuntary flight cancellation on the part of the passenger, route suspensions, flight delays or postponements of more than one (1) hour after the ETD. In these cases, the Airline will not charge the Passenger the fare difference if the rebooked flight is within thirty (30) days from the original departure date.
- Airline policy will apply for combined Regular Fare and Promotional Fare in one booking, subject to Fare rules and applicable charges.
- For voluntary rebooking or changes in the itinerary and when the booking details have been changed, the Passenger can no longer revert to the original itinerary. Further, the Passenger can only be accepted to the preferred or changed flight itinerary after payment of the applicable fees and penalties.
8.2.1 Fares paid and received by the Airline will be refunded to the Passengers upon their request up to one (1) year from the last date of travel where:
- the refund is sought after flight cancellations and route suspensions, or flight disruptions based on the Airline’s policy;
- the Passenger is not allowed or failed to board the flight for reasons other than his non-observance of the General Terms and Conditions or applicable law;
- the Passenger died or suffered a serious illness before the scheduled flight; or
- for flights to or from the United States, the booking was made seven days or more before scheduled departure and the booking is cancelled within twenty-four (24) hours of purchase.
8.2.2 Itinerary Validity Period
A booking is valid until flown on the flight and date specified. Subject to the Airline’s policy, but generally, the Passenger must file his claim for refund only up to the latest travel date. Otherwise, the fare will be forfeited.
8.2.3 Cancel Fee
The Airline may charge a fee for processing and releasing the refund, except in cases of involuntary flight disruptions based on the Airline’s policy. All refunds will be subject to the Airline’s refund process in force at the time of the request. For flights to or from the United States, cancel fees shall not be charged where the booking was made seven (7) days or more before scheduled departure and the booking is cancelled within twenty-four (24) hours of purchase.
8.3 Travel Fund
8.3.1 Upon the authorized cancellation by the Passenger of his flight within the Airline’s prescribed period, or the flight disruption based on airline’s policy, the Passenger may apply for the creation of the Travel Fund in his name and, if the Itinerary Receipt covers two or more Passengers, in the name of the other Passengers identified therein.
8.3.2 Generally, the amount in the Travel Fund will pertain to the passenger or passengers named in the Itinerary Receipt, except where the reservation was made through a corporate or government account that a government agency or private company may have with the airline, in which case the amount will pertain to the concerned government agency or private company that may then proceed to redeem the same for future bookings through the same account.
8.3.3 Multiple passengers named in one Itinerary Receipt will have the option to create a single fund that may be redeemed by anyone in the record or to split the fund to allow each passenger on record to get his share. Except for this instance, the airline will follow a one booking-one Travel Fund policy. A single Travel Fund cannot be created out of multiple bookings, as the Travel Fund is associated with the passenger’s booking reference and not with his name.
8.3.4 The Airline may charge a fee for processing a Travel Fund, except in cases of involuntary flight disruptions based on Airline’s policy.
8.3.5 Validity Period
The value stored in the Travel Fund may be used by the passenger to pay for future bookings within ninety (90) days from the date of its creation.
18.104.22.168 The value of the Travel Fund may be redeemed through the Airline’s organic ticket offices, organic airport service desks or via its call center. It may be used to pay for new bookings of the same person/s on record, ancillary products or fees and penalties (except Philippine taxes that must be paid in cash and excess baggage).
22.214.171.124 A passenger with multiple Travel Funds may combine these funds for application to a single transaction. If the amount in the Travel Fund is greater than the amount due, the balance may still be used to pay for another transaction unless the Travel Fund is no longer valid. If the amount in the Travel Fund is less than the amount due, the passenger may use another form of payment to cover the balance.
126.96.36.199 Where a single fund is created by multiple passengers in an Itinerary Receipt and redemption is made by one or more but not all of the named passengers, the persons seeking to redeem the fund are presumed to have been fully authorized to so proceed by his or their co-passengers, and the Airline will be entitled to rely on this presumption and on any representation made by the redeeming passenger/s. Should the other passengers repudiate this authority and file a claim against the Airline, the redeeming passengers will be liable to, and shall indemnify, the airline for any and all costs and damages incurred.
188.8.131.52 A passenger holding a single Travel Fund created from a multiple passenger Itinerary Receipt shall not be allowed to use the value of the Travel Fund with other persons not included in the original booking.
8.4 Alternative Options
The options provided to the Passengers under Clauses 8.1 (Rebooking), 8.2 (Refund) and 8.3 (Travel Fund) above are alternative. Once a Passenger avails himself of any of these options, he can no longer apply to avail of any other.
Clause 9 - Schedules, Cancellations, Delays and Diversions
The Airline may contact passengers via e-mail, phone call or text message at the address and number provided by the passenger at the time of booking regarding flight schedule changes, discovery of fraudulent transactions, general correspondence or cancelations of flight itineraries. Evidence of e-mail or text message dispatch will be deemed evidence of receipt.
Flight times shown in the Itinerary Receipt are not guaranteed and may change between the date of reservation and the date of travel as circumstances may warrant. The Airline will exert reasonable efforts to notify the affected Passengers of any change in or postponement of the flight schedule through the contact details which the passenger provided at the time of booking.
9.3 Cancellations, Delays, and Diversion
9.3.1 The Airline may cancel, terminate or delay any flight, or suspend the operation of a flight route at any time after a reservation has been made.
9.3.2 The Airline may divert any flight to any airfield other than the airfield of departure or destination if it is unable to fly or land the aircraft at the airfield of origin or destination for reasons beyond its control.
9.3.3 In case of involuntary flight disruptions, the affected Passenger have the following options: a) Rebook the flight; b) Apply for the creation of the Travel Fund; or c) seek refund of the fare and other charges paid, subject to airline’s policy and requirements.
9.3.4 In case of flight cancellations and route suspensions, or flight delays or postponements of at least one (1) hour for other causes, other than safety or security reasons, the affected Passenger may rebook the flight without charges up to thirty (30) days, apply the fare difference in case rebooked greater than thirty (30) days, apply for the creation of the Travel Fund or seek a refund of the Fare and other charges paid.
9.3.5 If delay is less than one (1) hour, the affected Passenger will have the option to: (i) rebook the flight with charges and fare difference, (ii) apply for the creation of a Travel Fund upon payment of a cancel fee, or (iii) seek a refund of the fare and other charges paid upon payment of a cancel fee.
9.4 Flight Connections
9.4.1 Except for connections within its network, the Airline is strictly a point-to-point carrier and is not responsible for any connecting flight of the Passenger or for any misconnection arising from any reason whatsoever.
9.4.2 Passengers and Baggage will be transported up to the Sector for which the Passenger has checked-in. Passengers with connecting flights on other airlines must claim all Baggage and clear through immigration and customs authorities in all airports and check-in to their connecting flights.
9.4.3 The Airline offers connections within its network and these are sold as such. Only Passengers who have availed themselves of the Airline’s flight connections (throughfares) will be treated as connecting passengers.
Clause 10 - Travel Formalities
10.1.1 Passengers are responsible for obtaining all required travel documents, visas and permits, and for complying with the laws, regulations, orders, demands and travel requirements of countries of origin, destination or transit.
10.1.2 Passengers alone are fully liable for, and the Airline disclaims any responsibility for, the consequences of the Passengers’ failure to obtain or present any required travel document, visa or permit, or to comply with applicable laws, regulations, orders and travel requirements.
10.2 Travel Documents
10.2.1 The Passenger must present prior to travel all exit, entry, health and other documents required by the countries concerned, and at the Airline’s request, allow the Airline to take and retain copies of these documents. The Airline will refuse the Passenger carriage if the Passenger has not complied with any travel requirement or if his travel documents do not appear to the Airline to be in order.
10.2.2 Documentation required for international travel may vary from one country to another. The Passenger is personally responsible for ensuring that he or she has valid travel documents that meet the requirements of the immigration, customs and other authorities at every destination.
The Airline operates strictly as a point-to-point carrier. Hence, policies of countries exempting visa requirements for transit Passengers do not apply. Passengers must obtain the applicable entry visa in order for them to clear immigration and claim their Checked Baggage at the transit port.
- Passengers with Checked Baggage and onward connection from Dubai must arrange for baggage transfer service twenty-four (24) hours prior to arrival via www.marhabaservices.com (only applicable if traveling without visa to Dubai).
- Passengers with onward connecting flights from Australia to another country will be required to pass through immigration clearance upon arrival, claim their Checked Baggage, and check-in to their onward flight. Depending on nationality, Passengers may need to obtain a transit visa from Australia even if their onward booking will leave within eight (8) hours of arrival in Australia.
10.2.3 Different jurisdictions may impose separate travel guidelines for minors. The passenger undertakes to check and comply with the requirements of their respective immigration authorities, as well as that of their destination. Filipino minors (i.e., below eighteen  years of age) traveling to a foreign country and unaccompanied by either parent shall present appropriate travel clearance in accordance with the existing rules of the Department of Social Welfare and Development (DSWD).
10.2.4 Passengers intending to undertake international travel must possess a valid passport which shall not expire within six (6) months from the date of his scheduled flight, and the applicable valid visas. They must also have a return or onward journey booking and be able to satisfactorily prove upon request sufficient means of financial support during their stay in the country of transit or destination.
10.2.5 For purposes of passenger identification, the Airline will not accept expired or damaged forms of photo-ID on any flight. When necessary, a passenger may be required to present more than one identification card.
10.3 Customs and Security Inspection
10.3.1 The Passenger is expected to voluntarily submit himself and his Baggage for inspection by customs or other government or airport authorities. The Airline will not be liable to the Passenger for any loss or damage sustained by the Passenger in the course of such inspection.
Towards the satisfaction of any amount which the Passenger may happen to owe to the Airline, the Airline may apply any unused carriage on the Passenger’s Itinerary Receipt or any of the Passenger’s funds in the custody of the Airline, including any Travel Fund created for the benefit of the Passenger.
Clause 11 – Passenger Conduct
The Passenger will conduct himself within the airport and onboard the aircraft in a manner consistent with existing aviation Regulations and mindful of the courtesy customarily extended by reasonable persons to other Passengers and Airline crew. The Passenger must follow the directions of any Airline crew.
11.1.1 The Airline may take such measures as it deems reasonably necessary, including the use of physical restraint, if in its reasonable opinion:
- the Passenger’s conduct endangers any other Passenger, or person or property within the airport or onboard the aircraft, or obstructs or hinders the crew in the performance of their duties;
- the Passenger has failed or refused to comply with any appropriate instruction of the crew on the observance of aviation Regulations, including those relating to smoking, consumption of alcohol, use of mobile phones; or
- the Passenger uses any threatening, abusive or insulting words or conduct towards the crew or behaves in a manner that causes discomfort, inconvenience, (except on flights to or from the United States and such behaviour, discomfort or inconvenience is the result of a qualified disability and does not present a risk to the safety of the aircraft or other passengers) damage or injury to other persons or property.
11.1.2 The Airline may compel the Passenger to leave or disembark and refuse onward carriage at any point and the Passenger will be prosecuted for offenses committed within the airport or onboard the aircraft.
11.1.3 The Airline will hold the Passenger liable for all costs, damages and liabilities that the Airline may incur as a result of any misconduct or diversion of the aircraft to offload the Passenger.
11.2 Use of Electronic Devices
For safety reasons, the Airline may forbid or limit operation on board the aircraft of electronic equipment, including mobile phones, laptop computers, portable recorders, portable radios, CD players, electronic gaming or transmitting devices, radio-controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted.
11.3 Smoking and Alcohol
Smoking is not permitted on any of the flights. The Airline may cause the imposition of severe criminal penalties and claim flight disruption costs against the Passenger for any violation of this policy. Those who attempt to smoke in a flight may be refused carriage in the future. Passengers are also prohibited from consuming their own alcohol on board.
Clause 12 – Baggage
12.1 Baggage Acceptance and Limitations
12.1.1 Prohibited Articles
Passengers must not include in their Baggage:
- items which are not properly packed in suitcases or other suitable containers;
- items which are likely to endanger the aircraft or persons or property onboard the aircraft;
- items the carriage of which is prohibited by applicable laws, regulations or orders of any state or country to be flown from, into or over;
- items which in the Airline’s reasonable judgment are unsuitable for carriage by reason of their weight, shape, size or character;
- fragile or perishable items unless the passenger voluntarily executes a Limited Release Tag relieving the Airline of any liability in case of damage to, loss or destruction of, such items;
- live or dead animals;
- human or animal remains;
- improperly packed fresh or frozen foodstuff;
- firearms and ammunition, except where special handling is sought from and accepted by the Airline;
- Dangerous goods, including but not limited to explosives, flammable or non-inflammable gas (such as aerosol paints, butane gas, lighter refills) refrigerated gas (such as filled aqualung cylinders, liquid nitrogen), flammable liquids (such as paints, thinners, solvents), flammable solids (such as matches, fire lighters), organic peroxides (such as resins), poisons, infective substances (such as viruses, bacteria), radioactive material (such as radium), corrosive materials (such as acid, alkali, mercury, thermometers), magnetic substances, oxidizing materials (such as bleaches); and
- weapons of any kind such as antique firearms, swords, knives and similar items, which may only be allowed as Checked Baggage at the Airline’s discretion for justifiable reasons.
12.1.2 Except for Service Animals on flights to or from the United States or unless the Airline is required by law, animals are generally not carried on the Airline’s flights unless the Passenger shows to the satisfaction of the Airline the necessity of carrying the animal. All Service Animals must have any required clearances from appropriate government authorities. Please see Cebu Pacific’s special service request page found in the Airline’s website for more information.
On flights to or from the United States where Passengers are allowed to travel with emotional support or psychiatric service dogs, such Passengers are required to present a written document under the letterhead of a licensed mental health professional, dated no more than one (1) year from the scheduled date of departure, stating all of the following:
- The Passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders, Fourth Edition (DSM IV);
- The Passenger needs the animal as an accommodation for air travel or for an activity at the Passenger’s destination;
- The person providing the assessment is a licensed mental health professional and the Passenger is under his care; and
- The date and type of the mental health professional’s license and the jurisdiction in which it was issued.
12.2 Checked Baggage Fee
- Airline Fares for all flights do not include allowances for Checked Baggage. The Passenger may purchase Prepaid Baggage Allowances for his Baggage at discounted rates during the Airline’s prescribed period based on prevailing rates as may be found on the Airline’s website. If the Passenger has no Prepaid Baggage Allowance, he may still check-in Baggage upon payment of the prevailing standard airport Baggage fees and subject to the Airline’s conditions and limitations.
- The Airline will take custody of and issue a Baggage Tag for each piece of Baggage that the Passenger will deliver to the Airline’s check-in agents. For security reasons, the Airline requires the Passenger to acknowledge that he personally packed properly the Baggage and knows the contents thereof, otherwise, the Baggage will not be accepted. All Checked Baggage must have the Passenger’s name or other personal identification affixed securely to it.
- Baby strollers (used by a Passenger), manual and collapsible wheelchairs that are not battery operated, and crutches (for personal use) are carried by the Airline free of charge.
12.2.2 Checked Baggage Allowance
Fares do not include allowances for Checked Baggage. Passengers traveling with Checked Baggage but without Prepaid Baggage Allowance shall be charged standard airport baggage fees up to the first fifteen (15) kilograms and standard excess baggage rates for every kilogram in excess.
12.2.3 Airport and Excess Baggage Allowance
The Passenger will be required to pay a baggage fee charge if he has not purchased Prepaid Baggage Allowance but carries Checked Baggage for the flight. When applicable, the Passenger will be required to pay excess baggage fee if the total weight of his Checked Baggage exceeds his Prepaid Baggage Allowance purchased for the flight.
For reasons of safety, acceptance of excess Baggage is always subject to the Airline’s absolute discretion and no refusal by the Airline to carry the Passenger’s excess Baggage will make the Airline liable for the Passenger’s loss, damage or inconvenience.
12.2.4 Prepaid Baggage Allowance
- In lieu of standard airport baggage fees, Passengers have the option to purchase Prepaid Baggage Allowances at discounted rates through the Airline’s ticket offices or its website until four (4) hours before the scheduled time of departure of the flight as indicated in the Itinerary Receipt and prior to check-in. Passengers may purchase only one (1) Prepaid Baggage Allowance option per Sector.
- Once the booking with Prepaid Baggage Allowance is finalized, a Passenger may upgrade within the Airline’s prescribed period by paying only the difference between the Prepaid Baggage Allowance options, but is not allowed to downgrade his Prepaid Baggage Allowance.
- Checked Baggage weighing in excess of the Prepaid Baggage Allowance purchased shall be charged at standard excess baggage rates per kilogram upon check-in at the airport.
- Prepaid Baggage Allowances may be rebooked but may not be refunded if not used unless fare refund is available to the Passenger. Prepaid Baggage Allowance will be forfeited once flight is rerouted to another destination due to safety, or security reason.
- Passengers may not pool their Prepaid Baggage Allowances for Checked Baggage unless they are booked in one (1) record locator and appear at the check-in counter at the same time.
- Prepaid Baggage Allowance can only be used by the Passenger for the specific flight and sector for which it is paid.
12.2.5 Collection and Delivery of Baggage
- Checked Baggage will be carried on the same aircraft as the Passenger. However, the Airline may decide for safety, security or operational reasons to carry it on another flight. If a Checked Baggage is carried on a subsequent flight, the Airline will deliver it to the Passenger unless applicable law requires the Passenger to be present for clearance by customs authorities.
- Unless carried on a subsequent flight, the Passenger must collect his Checked Baggage as soon as it is available for collection at the place of destination. The Passenger will be charged a storage fee if he does not collect it within a reasonable time from the arrival of his flight and the Baggage needs to be stored at the Airline’s premises. Any Checked Baggage that is not claimed within fifteen (15) days from the time it was made available for retrieval will be considered abandoned and will be disposed without any liability to the Passenger.
- Only the bearer of the Baggage Tag is entitled to delivery of a Checked Baggage. If a person claiming the Checked Baggage is unable to produce the Baggage Tag, the Checked Baggage will be delivered to him only after he establishes to the satisfaction of the Airline his right to the Checked Baggage. In such a case, the Passenger may be required to furnish adequate security to indemnify the Airline for any loss, damage or expense that it may incur as a result of the delivery.
- Acceptance of Baggage by the bearer of the Baggage Tag without complaint at the time of delivery is reasonable evidence that the Baggage was delivered in good condition and in accordance with the contract of carriage, unless proven otherwise.
12.3 Hand Baggage
12.3.1 Nature, Weight, and Dimension
- Hand Baggage that may be allowed on board shall be subject to Airline’s existing policy.
- Only one (1) piece of Hand Baggage may be carried on board.
- Hand Baggage must fit under the seat in front of the Passenger or in an enclosed storage compartment in the cabin.
- Hand Baggage that cannot be stored in such manner or of excessive weight or size, or which the Airline considers unsafe to be in the cabin for any reason must be carried as Checked Baggage.
- Hand Baggage must comply with the Airline’s published Hand Baggage requirements. In addition, prohibited articles included in the enumeration under Clause 12.1.1 will likewise not be allowed to be carried as hand baggage.
12.3.2 Valuable and Fragile Goods
- Valuable and fragile goods (including but not limited to money, jewelry, precious metals, silverware, electronic devices, computers, cameras, video equipment that meet the requirements for Hand Baggage, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the like) can only be accepted on board the aircraft as Hand Baggage. Except to the extent required by the Warsaw Convention or Montreal Convention, the Airline will not be liable in case of damage or loss if the value of the items in the Checked Baggage is not declared by the Passenger.
- The Passenger must ensure that his Hand Baggage is properly packed and placed in a safe and secured place so as to prevent or minimize loss or damage, and must advise the cabin crew of the valuable and fragile nature of the contents so that appropriate care may be taken.
12.4 Sports Equipment Allowances and Fees
Carriage of sports equipment is subject to the Airline’s policy. The Sports Equipment Allowance options may be rebooked but is non-refundable unless Fare refund is available to the Passenger. Passengers traveling with sports equipment may avail themselves of only one (1) Sports Equipment Allowance through the Airline’s ticket offices or its website until four (4) hours before the scheduled time of departure of the flight as indicated in the Itinerary Receipt and prior to check-in for any sports equipment listed hereunder on top of any Prepaid Baggage Allowance, subject to the following guidelines:
Bicycles must be placed with handlebars fixed sideways, pedals removed and tires deflated in a hard shell container specifically designed for shipping, or in a bicycle suitcase.
12.4.2 Fishing Equipment
Fishing equipment must be retractable for transport and packed in a hard shell container specifically designed for shipping.
12.4.3 Golf Club
The bag and the clubs must be fully enclosed in a hard shell container specifically designed for shipping. These will not be accepted if packed only with a vinyl or canvas cover.
12.4.4 Scuba Diving Equipment
Scuba diving equipment must be securely packed in an appropriate bag specifically designed for shipping. Scuba tanks will not be accepted for carriage.
Underwater photography and videography gear may be hand carried provided they pass the prescribed dimensions for overhead bins.
Carriage of surfboards/wakeboards is subject to the Airline’s policy. Generally, surfboards/wakeboards must be appropriately covered for dents and scratches.
12.4.6 Bowling balls
The passenger may carry up to two (2) bowling balls and one (1) pair of bowling shoes placed securely in a bowling bag.
12.5 Refusal of Carriage of Prohibited and Other Items
12.5.1 The Passenger must not include in his Baggage, and the Airline will refuse to carry as Baggage and refuse further carriage upon discovery, any prohibited item listed under Clause 12.1.1 or any rules, regulations, advisories, resolutions, or circulars issued by the Office for Transportation Security of the Department of Transportation and Communications. If the Passenger insists on carrying and includes any prohibited items in his Baggage, the Airline will not be responsible for any loss, damage, seizure or confiscation of such items, except to the extent required by the Warsaw Convention or Montreal Convention.
12.5.2 The Airline may refuse to carry as Baggage any which does not comply with the Airline’s published baggage requirement.
12.5.3 The Airline may refuse to accept for carriage any Baggage that is not properly and securely packed, as determined by the Airline. It is the responsibility of the Passenger to coordinate with the Airline before check-in for the flight the prescribed packing for his particular Baggage.
12.6 Right to Search
12.6.1 For reasons of safety and security and to the extent allowed by applicable laws, rules and Regulations, the Passenger may be requested to undergo a search and scan of his person or his Baggage. The Airline may search the Baggage in the Passenger’s absence or unavailability to determine whether the Passenger is in possession of or his Baggage contains any unacceptable or prohibited items.
12.6.2 Should the Passenger refuse to comply with the request to search and scan, the Airline may refuse to carry the Passenger and his Baggage without refund of the fare paid and without any further liability. The Airline will not be liable for any injury to the Passenger or damage to his Baggage caused by any such search and scan unless the injury or damage is attributable to the fault of the Airline.
Clause 13 – Ancillary Products and Services
13.1 Ancillary Products and Services offered by the Airline
13.1.1 The Airline offers products and services ancillary to carriage by air, including in-flight meals that Passengers may also pre-order when booking their flights through the Airline’s website. The complete terms and mechanics (including rates and charges) applicable to any availment of ancillary products may be found on the Airline’s website.
13.1.2 Ancillary Products include, but are not limited to, the following: Prepaid Baggage Allowance, Seat Selector, Sports Equipment Allowance, and Inflight Meals.
13.1.3 Ancillary Products are non-transferable, non-reroutable and non-refundable or cannot be stored in a Travel Fund unless full refund/travel fund is available to the passenger under the General Terms and Conditions or otherwise required by local laws, but may be rebooked subject to Airline’s policy.
13.2. Ancillary Services from Third Parties
13.2.1 The Airline merely acts as an agent of the Passenger in the provision of ancillary services requested by the Passenger from, or when making arrangements for the Passenger with, any third party, or if the Airline issues a ticket or voucher relating to transportation or services other than carriage by air, including hotel reservations or car rental.
13.2.2 In these cases, the terms and conditions of the third party provider will apply and the Airline makes no representation on its behalf, nor will the Airline be liable for any inability or refusal of the third party to provide the services or for any loss or damage sustained by the Passenger.
Clause 14- Limitation of Liability
14.1 In case of death or bodily injury
All international travel with the Airline, where the Passenger’s journey involves an ultimate destination or stop in a country other than the country of departure, is subject to the liability rules under either the Warsaw Convention, Montreal Convention, OR any other relevant convention, as applicable and as amended from time to time. For domestic travel, the Airline’s liability for Passenger death or personal injury shall be determined in accordance with the applicable Domestic Laws. Additional protection can easily be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the Airline’s liability under the Warsaw Convention, Montreal Convention, or other relevant conventions.
14.2 Delayed, Lost, or Damaged Baggage
Whenever possible, Checked Baggage will be carried on the same aircraft as the Passenger. The Airline may decide for safety, security or operational reasons to carry it on another flight. If a Checked Baggage is carried on a subsequent flight, the Airline will deliver it to the Passenger unless applicable law requires the Passenger to be present for clearance by customs authorities. For delayed Checked Baggage, the Airline’s liability shall be determined under the Warsaw Convention, Montreal Convention, or Domestic Laws as applicable and as amended from time to time.
14.2.2 Lost or Damaged Baggage
- For international travel performed under the Warsaw Convention, the liability limit for lost or damaged Checked Baggage is Twenty United States Dollars (USD20.00) per kilo. For international travel performed under the Montreal Convention, the Airline shall be liable only up to the amount of One Thousand One Hundred Thirty-One (1,131) SDR or such amount based on the limits of liability that have been revised and made effective in accordance with the provisions of the Montreal Convention. In special circumstances where the law of the country or destination (other than the Philippines) so requires, the Airline’s liability for delay, lost, or damaged Baggage may be governed by the liability rules of any other applicable law, regulation, or international convention. Any recovery by the Passenger under such other convention will bar further recovery pursuant to the Warsaw Convention or Montreal Convention. The governing law or convention shall be that which is applicable at the time that the international travel is commenced.
- For domestic travel, the Airline’s liability for lost or damaged Baggage shall be determined in accordance with the applicable Domestic Laws.
14.3 Declaration of Higher Value
Where the Passenger declares in writing pursuant to an excess valuation facility a higher value for his Checked Baggage in advance of the flight and, and pays additional charges imposed by the Airline, the Airline’s liability shall be limited to that higher declared value unless the Airline proves that such declared value is higher than the Passenger’s actual interest in delivery at destination.
14.4.1 Any liability of the Airline will be reduced, mitigated, or eliminated by any negligence or other wrongful act or omission on the part of the person claiming compensation, or the person from whom he or she derives his or her rights, which causes or contributes to the death, injury, delay, loss, or damage to the extent that may be allowed by the Warsaw Convention, Montreal Convention, or other Domestic Laws as applicable and as amended from time to time.
In no case shall the Airline's liability exceed the actual amount of Damage suffered by the Passenger. All claims shall be subject to proof by the Passenger of the amount of Damage.
14.4.2 The Airline will not be liable for Damage to, or Loss of, the Baggage unless caused by the Airline’s gross negligence or willful misconduct and the Baggage was placed within the Airline’s control with its consent, except to the extent otherwise required by the Warsaw Convention or Montreal Convention.
14.4.3 If the weight of the Checked Baggage is not recorded on the Baggage Tag, it is conclusively presumed that its total weight does not exceed the applicable Prepaid Baggage Allowance availed of by the Passenger.
14.4.4 The Airline will not be liable for any Damage arising from its compliance with applicable laws or government rules and regulations or from the Passenger’s failure to comply therewith.
14.4.5 The Airline is not liable for Damage caused by the Passenger or his Baggage. The Passenger is responsible for any Damage he has caused, or is caused by his Baggage to himself, or to other persons or property, including his and the Airline’s property. In any such event, the Passenger holds the Airline free and harmless from any liability that may arise.
14.4.6 The Airline has no liability whatsoever for Damage to articles or items not permitted to be contained in Checked and Hand Baggage nor for unsuitably packed, perishable, damaged or fragile items or cosmetic or superficial damage caused to Baggage as a result of normal wear and tear during carriage, except to the extent required by the Warsaw Convention or Montreal Convention. Neither shall the Airline be liable for Damage to, or loss of, the Baggage if and to the extent that the damage resulted from the inherent defect, quality or vice of the Baggage.
14.4.7 The Airline is not responsible for any illness, or disability, including death, attributable to the Passenger’s physical condition at the time he takes his flight or for the aggravation of such condition by reason of his taking the flight, except to the extent required by the Warsaw Convention or Montreal Convention.
14.4.8 The Airline reserves the right to dispose baggage which remains unclaimed for a period of thirty (30) days after the arrival of the flight.
Clause 15- Time Limitation of Claims and Action
15.1 Notice of Claims
15.1.1 Except to the extent otherwise permitted by the Warsaw Convention or Montreal Convention, a Passenger who wishes to file a claim or action for Damage to Checked Baggage must notify the Airline as soon as the Damage is discovered and while the Passenger is still in the airport premises. Otherwise, the failure to make a complaint as required in this clause shall be prima facie evidence that the Checked Baggage had been delivered in good condition and in accordance with the document of carriage. In case of a lost or delayed Checked Baggage, the Passenger must advise the Airline right after his flight and before leaving the airport premises, except as otherwise permitted by the Warsaw Convention or Montreal Convention.
15.1.2 Failure to make a written complaint to the Airline of the incident within seven (7) days from the date of receipt, in the case of Damage to Checked Baggage, and within twenty-one (21) days from the date on which the Checked Baggage was placed at his disposal, in case of Delay of delivery of such Checked Baggage, will constitute a waiver of any claim. Every notification must be in writing and delivered to the Airline within the prescribed period.
15.2 Limitation of Actions
A Passenger’s right to claim for Damages will be extinguished if an action is not brought against the Airline within two (2) years reckoned from the date of arrival at the destination, or from the date on which the aircraft ought to have arrived, or from the date on which the carriage stopped.
Clause 16- Miscellaneous Provisions
16.1 Governing Law
The Airline is a Philippine carrier and the contract of carriage and this General Terms and Conditions and the Regulations that are issued by the Airline from time to time shall be governed by and construed in accordance with Philippine law.
16.2 Venue of Suit
Any action by or against the Airline must be brought before the competent courts of Pasay City, Philippines to the exclusion of all other venues, unless otherwise permitted by the Warsaw or Montreal Conventions or local laws. The Passenger submits to the jurisdiction of these courts and will not object to the venue on the ground of inconvenient forum.
16.3 Service of Legal Notices
The Airline will accept formal and legal notices or documents only at its head office in Pasay City, Philippines, unless otherwise permitted by the Warsaw Convention or Montreal Convention.
16.4 Modification and Waiver
None of the Airline’s agents, employees or representatives has the authority to alter, modify or waive any provisions of this General Terms and Conditions.
17.1 Information Collection
In the course of the Airline’s transactions with the Passenger, the Airline may obtain personally identifiable information that is voluntarily provided by the Passenger, including without limitation the Passenger’s name, address, birthday, gender and contact details. The Passenger acknowledges that the Airline (a) has no control over the information provided by the Passenger to it and makes no representation whatsoever with respect to such information, (b) has no obligation to establish the completeness, accuracy, veracity or authenticity of such information, and (c) will not be liable for any loss, damage or injury whether direct, indirect or consequential, incidental, punitive, exemplary or any other loss, damage or injury arising out of or in connection with the inaccuracies, incompleteness, falsity or errors in the information so provided.
17.2 Information Collation, Storage and Use
17.2.1 All Passenger information obtained by the Airline are collated and stored for future reference, at all times under strict obligations of confidentiality, subject to such limitations as set forth herein or as mandated by applicable laws and regulations.
17.2.2 The Airline will retain Passenger information for as long as it is necessary to fulfill the purpose for which the information was obtained or collected, or as may be required by law.
17.2.3 The Airline reserves the right to use, and the Passenger is deemed to have authorized the Airline to use, the Passenger information for any legitimate purpose, including but not limited to:
- notifying Passenger of any flight time change or cancellation;
- credit or other payment card verification/screening;
- immigration/customs control safety, security, health, administrative;
- crime prevention/detection;
- legal purposes, statistical and marketing analysis;
- systems testing;
- customer surveys and customer relations communications;
- customizing the Airline’s advertising and content;
- responding to Passenger requests for certain products and services; and
- contacting the Passenger about special deals and new products.
17.3 Information Sharing and Disclosure
17.3.2 No Passenger information will be disclosed by the Airline to any third party unless:
- the Passenger has given his consent or is deemed to have given his consent to share the information
- there is a need to share the information to enable, certify, or facilitate the provision of a product or service requested by, or provided to, the Passenger;
- the third party recipient of the information is a partner, agent, contractor or sub-contractor of the Airline or is a company that works for, with or on the Airline’s behalf;
- in response to a legal process, subpoena or court order issued by competent government authority;
- the recipient of the information is a legal advisor to the Airline or the disclosure is necessary for the Airline to establish, exercise or defend its legal rights; or
- an emergency has occurred that threatens the life, health or security of any individual.
Clause 18 – Interline Agreements
18.1 The Airline may sell air transportation services which are operated by other carriers with their respective carriers’ flights and airlines’ designator codes (“Operating Carriers”), in which case the Airline shall provide information of the Operating Carrier at the point of booking or at the time when the identity of the Operating Carrier is established. Travel on Operating Carriers will be governed by the Operating Carriers’ conditions of carriage, except on flights to or from the United States where the marketing carrier’s conditions of carriage will apply. For this purpose, the marketing carrier shall be the carrier whose designator code appears on the ticket, booking document, or Itinerary Receipt, whichever applies.