Special Service Request

Guest Needing Special Assistance

Guests requiring special assistance are accepted for carriage, subject to coordination with Cebu Pacific at least (2) hours before the flight. Please refer to the guidelines below for details.

In certain airports such as Macau, there is a minimal handling fee for the use of lifts for wheelchairs. Please inform us at least three (3) days prior the scheduled flight.

For more information, feel free to contact us.

Expectant Mothers

On all flights, expectant mothers with age of gestation thirty-four (34) weeks and beyond, are required to present a medical certificate stating that the guest is “fit to travel” and signed by personal physician with his/her PRC number, and written or typed on the signing physician’s prescription pad or the hospital’s official document with letterhead. The expectant mother must complete her travel within the validity period of the medical certificate, which should be ten (10) days from date of issuance.

Please inform us by declaring this when you book a flight.

Unaccompanied Minors

Children below 7 years old by the date of travel will not be accepted for carriage without an accompanying adult.

For flights within the Philippines, children aged 7 to below 12 years old travelling alone are considered Unaccompanied Minors. They may be accepted for carriage, only after the Passenger Handling Form is accomplished and submitted upon check-in, and the prescribed Unaccompanied Minor Handling Fee is paid. We do not accept unaccompanied minors on flights outside the Philippines. Unaccompanied Minors who require Portable Oxygen Concentrators (POC) will not be accepted for flight.

Filipino minors (below 18 years old) traveling with companions who are not their parents/legal guardians are considered Accompanied Minors and must take note of additional requirements from the Department of Social Welfare and Development (DSWD). Please check the rules governing minor travel, as issued by DSWD. For minors with foreign nationalities, please check the rules governing minor travel as issued by your respective governments.

All passengers below 15 years old departing from Davao and travelling unaccompanied or with companions who are not their parents/legal guardians must secure a permit to travel from the the City Social Services and Development Office (CSSDO) prior to the flight. This is in compliance with the Davao City Children’s Welfare Code.

Please inform us by declaring this when you book a flight.

Infants

Infants that may be accepted for carriage are those between 8 days old and below 2 years of age, accompanied by an adult passenger. Infants below 8 days old will not be accepted for carriage. Guests travelling with infants between 8 days old and below 2 years of age must also present the infant’s birth certificate, baby book, or valid ID upon check-in and boarding.

Infants shall sit on the adult passenger’s lap. The passenger may also purchase a seat for the infant and provide a Child Restraint System approved by the Federal Aviation Administration (FAA) or one that conforms to all applicable Federal Motor Vehicle Safety Standards (FMVSS) or any SRS certified by any Civil Aviation Authority (CAA). CARES, a harness-type safety device is also an approved alternative. It is designed specifically for aviation use, for children who are at least one (1) year old, weighing between 22-44 pounds.

Mothers who are traveling with infants must present a medical certificate, if the birth was recent. Note that the medical certificate should state that the guest is “fit to travel” and signed by personal physician with his/her PRC number, and written or typed on the signing physician’s prescription pad or the hospital’s official document with letterhead.

Please inform us by declaring this when you book a flight. For more information, feel free to contact us.

Guests with Medical Case and Portable Oxygen Concentrators (POC)

Guests with medical cases (i.e. recent surgeries) are allowed for carriage as long as they provide a medical certificate stating that the guest is “fit to travel” and signed by personal physician with his/her PRC number, and written or typed on the signing physician’s prescription pad or the hospital’s official document with letterhead. Medical certificate for guest requiring Portable Oxygen Concentrator (POC) should also indicate that the guest may be required to use respiratory assistive device for the duration of the flight.

Cebu Pacific allows the carriage of a POC and other battery-operated non-oxygen generating respiratory assistive devices such as nebulizers and ventilators for use inside the cabin. However, it does not allow carriage of partially or completely filled oxygen tanks (cylinders/bottles) or liquid oxygen on board any aircraft. Also, Cebu Pacific does not accept Unaccompanied Minors who require POCs.

Guests traveling with a respiratory assistive device must check-in at least two (2) hours before the flight and present the POC and other respiratory assistive device and paperwork to a Cebu Pacific check-in agent.

Please inform us by declaring this when you book a flight.

Guests Requiring Extra Seat

Our seats range from 16.7 inches to 17.3 inches. Guests of size or guests needing space for their standard-sized carry-on baggage are requested to book two seats for a more comfortable flight.

Prisoners

A maximum of two (2) prisoners may be accepted per domestic flight for A320 and A330 aircraft and only one (1) prisoner per domestic flight on ATRs. It is mandatory that for every prisoner, at least one (1) security officer from the PNP or NBI is present.

The special handling must be arranged with Cebu Pacific at least 24 hours before the flight.

Senior Citizen and Person with Disability (PWD) and Person with Reduced Mobility (PRM)

Filipino nationals at least sixty (60) years old & above, Person with Disability, and Person with Reduced Mobility are entitled to 20% discount on the base fare and VAT exemption on flights within the Philippines.

Senior Citizens and PRMs/PWDs are encouraged to book their flight online.

The Senior Citizen and PWD discount does not apply to:

  • Promotional fares with discount higher than 20% of the lowest Go fare
  • Add-ons such as baggage allowance or inflight meals
  • International flights or connecting flights with international sector (Domestic to International and/or International to Domestic)

For Senior Citizens, presentation of a Senior Citizen ID (OSCA ID) or a valid government-issued ID bearing the name, picture, date of birth, nationality of the Senior Citizen is required upon check-in or boarding.

For PWDs or PRMs, presentation of a valid ID issued by the National Council on Disability Affairs (NCDA) or a local government unit is required upon check-in or boarding. Please visit the National Council on Disability Affairs for more information.

Service Animals

Service Animals or Emotional Support Animals may be accepted for carriage in the cabin provided:

  • The animal is a dog, and that the dog remains muzzled and properly harnessed throughout the entire time – from entry in the origin airport, to exit from the destination airport.
  • The owner assumes full responsibility for any required clearances from the appropriate government authorities.
  • The following documents are presented confirming that the Service Animal has been trained to an acceptable level:
    • Complete and updated vaccination papers
    • Certificate from Bureau of Animal Quarantine

  • Upon check-in, present evidence that the dog is a service animal. The owner must also present documentation that stipulates his/her need for the Service Animal from his/her medical doctor.
  • The Service Animal will not occupy a seat
  • For all flights, the owner should bring absorbent plastic-backed pads and is responsible to clean up after his/her Service Animal. Otherwise, a document showing that the animal does not need to relieve itself for the duration of the flight will suffice.

Please visit http://www.agriculture.gov.au/cats-dogs/assistance-dogs for more information if you deem it necessary to travel with your Seeing Eye dog to/from Australia.