In a lengthy tarmac delay, CEBU PACIFIC would want to ensure the safety and welfare of guests and crew onboard. In this unlikely event, we shall follow below contingency plan to meet our guests' essential needs.
- For international flights that depart from or arrive at a US airport, Cebu Pacific will not permit an aircraft to remain on the tarmac of a US airport for more than four (4) hours before allowing guests to deplane, unless:
- The pilot-in-command determines there is a safety-related or security-related reason why the aircraft cannot return to ramp and deplane guests, or
- Air traffic control advised the pilot-in-command that returning to the ramp would significantly disrupt airport operations
- For all flights covered by this plan, Cebu Pacific will provide for free adequate food and potable water from its Buy On Board service until supplies last no later than two (2) hours after the aircraft leaves the gate (in case of departure) or touches down (in case of arrival) if the aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security consideration preclude such service.
- For all flights covered by this plan, Cebu Pacific will provide comfortable cabin temperature and operable lavatory facilities, and if needed, adequate medical attention, while the aircraft is on the tarmac.
- For all flights covered by this plan, Cebu Pacific will provide notifications regarding the status of the delay every 30 minutes while the aircraft is delayed, including the reason of delay, if known. This advisory shall commence 30 minutes after scheduled departure time and every 30 minutes thereafter. Cebu Pacific must also make it known to guests if there is an opportunity to deplane from the aircraft if it is at the gate or another disembarkation area with the door open, provided the opportunity to deplane actually exists.
- Cebu Pacific will provide sufficient resources to implement this plan, and
- Cebu Pacific has coordinated this plan with (a) airport authorities, (b) the Transportation Security Administration (TSA), and if the airport is regularly used for international flights operated by Cebu Pacific, US Customs and Border Protection (CBP). This coordination includes the ability to share facilities and make gates available at the airport in an emergency.