All fares are now Lite Fares so you have more options for prepaid baggage.
At time of booking, pre-purchase your baggage allowance to save time and money at check-in.
What are the available baggage allowances for flights on ATR/A319/A320/A330 except Dubai?
*Prices as of March 2013
** Applicable only on flights to/from Boracay (Caticlan) and Coron (Busuanga)
***Prepaid Baggage allowance available for ATR flights.
What are the available baggage allowances for flights on A330 to Dubai?
Prepaid Baggage – 15kg
SMALL – up to 15kg
Prepaid Baggage – 20kg
STANDARD – up to 20kg
Prepaid Baggage – 30kg
LARGE – up to 30kg
Prepaid Baggage – 35kg
LARGE PLUS – up to 35kg
*Prices as of January 2013
How do guests avail the pre-paid baggage allowance?
Guest may purchase pre-paid baggage allowance at the time of booking up to 4 hours before estimated time of departure through online, call center or sales offices.
Can guests purchase combination of SMALL and LARGE pre-paid baggage?
Each guest may purchase only one pre-paid baggage allowance per booking.
Can infants buy pre-paid baggage?
Infants (passengers who are less than two years old) will not be offered pre-paid baggage allowance. However, an adult travelling with an infant will be allowed to carry 1 additional carry-on baby bag. In addition, the adult may check-in a baby stroller free of charge.
Will guest be able to avail of the same rates at the airport?
If guest was not able to purchase any pre-paid baggage allowance at the time of booking, he will be charged with Airport Baggage Fee good for the first 15kg.
PHP 500 (+12% VAT) for Philippine flights and PHP 750 for international flights (ex-Philippines) except Dubai. PHP1,500.00 for flights to Dubai.
Excess Baggage Rate (EBR) will apply for checked-in items in excess of 15kg.
For the complete list of Aiport Baggage Fees, please visit the website's Fee Summary page under Flights and Fares tab.
Why is the maximum baggage allowance only 35kg on flights more than 5 hours?
Most travelers need about 20kg of baggage allowance, even if they are on extended vacation. We have limited the baggage allowance to 35kilograms as we would like to encourage our guests to travel with just the right amount of personal belongings.
By far, we have the highest baggage allowance amongst other airlines that carry their guests in economy class.
If a guest is connecting from a Philippine or international flight (except Dubai), will he be able to avail the 45kg prepaid baggage all the way to his flight to Dubai?
For a guest who purchases tickets by sector, he may buy the 45kg allowance for his domestic or international flight (except Dubai) but will be limited to buying a maximum of 35kg for his Dubai flight. Excess Baggage Rate (EBR) will apply in excess of 35kg. Processing of excess baggage payment will be made at the counter upon check-in.
For a guest who purchases an SOS ticket, 35kg will be reflected as the maximum baggage allowance for all sectors.
How much is the Excess Baggage Rate?
EBR is PHP 200/kg (inclusive of VAT) for Philippine flights and for international flights (except Dubai) prices vary depending on the destination. For Dubai flights,
EBR is PHP 1,200/kg for flights going to Dubai.
For the complete list of Excess Baggage Rate, please visit the website's Fee Summary page under Flights and Fares tab.
Can guests traveling as a group be allowed to pool their pre-paid baggage allowances?
Yes, as long as everyone in the group is booked under one record locator and they are all present at time of check-in.
Are guests allowed to upgrade their pre-paid baggage?
Yes, up to 4 hours before ETD. They can make the upgrade and pay the difference via CEB's webiste ("Manage Booking" page), call center or sales offices.
Are guests allowed to downgrade or cancel pre-paid baggage allowance?
A downgrade or cancellation of pre-paid baggage allowance is not permitted once booking is confirmed.
What is the maximum weight for each check-in baggage?
Check-in bag must not exceed 32kg per piece in accordance with the occupational safety rules to avoid injury to porters.
What happens if a guest has more than 32kg in one bag?
Guest will have to lessen the contents from the bag weighing more than 32kg and transfer the contents to another check-in or carry-on bag. Any bag exceeding 32kg will not be accepted as check-in baggage.
How many pieces of carry-on bags may be allowed on board?
One carry-on bag is allowed for each guest. The dimension of the bag must not exceed 56cm x 36cm x 23cm on all Airbus flights and 56cm x 35cm x 20cm on all ATR flights, and must not weigh more than 7kg for Airbus (A319, A320, A330) and 5kg on (Caticlan) ATR flights.
Guests will be allowed to carry additional items on board such as handbag, coat, laptop bag, camera bag, cane and crutches (for Senior Citizen and/or Person with Reduced Mobility (PRM) guests).
Will guest be able to stow a personal wheelchair on board?
We can accommodate only one personal wheelchair on board the A330 and will be on a first-come first-serve basis upon check-in.
If a guest's personal wheelchair cannot be accommodated in the cabin, he may check it in free of charge.
Note: An onboard wheelchair is available in every A330 aircraft.
If a guest has a connecting onward journey with another airline, will he be required to claim his baggage and re-check with his next airline?
Yes, we are a point-to-point carrier. The guest will have to clear immigration if necessary, claim his bags and check-in for his connecting flight together with his baggage.
It is the guest's responsibility to check his baggage allowance for subsequent flight.
It is the guest's responsibility to ensure he has a valid VISA to go thru customs and immigration to be able to collect his baggage.
If a guest has a connecting onward journey within the Cebu Pacific network, will he be required to claim and re-check his baggage?
If a guest is connecting from a domestic flight to an international flight, baggage may be picked up at the destination.
If a guest is connecting from an international flight to a domestic flight, he needs to claim his baggage after passing through immigration and check-in his baggage for his next flight.
If flight was rebooked, what happens to the pre-paid baggage?
Pre-paid baggage will be carried over to the new flight.
If flight was rerouted, what happens to the pre-paid baggage?
If the rerouting was initiated by the guest, prepaid baggage will be forfeited. He then must purchase a new baggage allowance.
If by the 5J, baggage allowance willl be transferred to the new fllight.
If the flight was cancelled, will I be able to refund?
If the guest decides to cancel his flight, pre-paid baggage will be forfeited.
If flight was cancelled by the airline and the guest decides to take the alternate flight, his baggage allowance will be transferred to the new flight.
Should the guest decide not to push through with his flight, he may opt for a full refund or travel fund which includes the baggage fee.
How do guest apply for full refund/travel fund in relation to the previous scenario?
For cash transactions, the issuing office can give outright refund to guest.
For credit card transactions, the amount will be charged back to the guest's credit card.
For travel fund option, amount will be stored as travel credits that can be used to purchase new booking, pay ancillary products and other fees.
What is the validity period of travel fund?
Travel fund is valid 90 days from date of creation.