Customer Service 

Special Service Request


Guests Needing Special Assistance

Acceptance for carriage of guests requiring special assistance is subject to arrangement with us at least 48 hours prior the scheduled flight. In certain airports, we may charge minimal handling fee for the use of lifts and you may inform the airline at least 3 days prior t​he scheduled flight. Please contact our Call Center at (+632) 70-20-888 or (+6332) 230-8888 for more information.

Expectant Mothers

It is the responsibility of the pregnant guest to advise us of the progress of their pregnancy during booking and upon check-in. We refuse carriage to pregnant guests 34 weeks and above. For pregnant guests less than 34 weeks, please bring a medical certificate stating the age of gestation with notation “Fit to Travel” and signed by your personal physician. The guest must complete travel within the validity period of the medical certificate which is seven (7) days from the date of issuance for both domestic and international flights. Kindly fill out all three (3) copies of the Passenger Handling Form and present at check-in.

Unaccompanied Minors

Children below 7 years old will not be accepted for carriage unless they are accompanied by a person of at least 15 years of age. Children aged 7 to below 12 years old will be accepted only after the Unaccompanied Minors Form i​s accomplished and submitted and the prescribed Unaccompanied Minor Handling Fee is paid.

For Filipino minors travelling to a foreign country, please check the rules governing minor travel as issued by the Department of Social Welfare and Development.

For minors with foreign nationalities, please check the rules governing minor travel as issued by your respective governments.


Infants below 8 days old will not be accepted for carriage. Infants aged between 8 days old up to below 2 years of age not occupying a seat shall be charged with a minimal handling fee.

Guests with Medical Case and Portable Oxygen Concentrators (POC)

Guests with medical cases are allowed for carriage provided that the following documents are properly filled out and accomplished: 1. Special Handling Form 2. Medical certificate stating the guest is “fit to travel” and signed by your personal physician.

Cebu Pacific allows the carriage of a Portable Oxygen Concentrator (POC) and other battery-operated non-oxygen generating respiratory assistive devices such as nebulizers and ventilators for use inside the cabin.

However, it does not allow carriage of partially or completely filled oxygen tanks (cylinders/bottles) or liquid oxygen on board any aircraft.

Medical certificate for guest requiring POC should also indicate that the guest may be required to use respiratory assistive device on the duration of the flight.

Guests travelling with a respiratory assistive device must check-in at least two (2) hours prior the scheduled departure time and must present the POC and other respiratory assistive device and paperwork for inspection by a CEB check-in agent.

Guests Requiring Extra Seat

Guests of size are requested to book two seats for a more comfortable travel.


Maximum of two (2) prisoners may be accepted per domestic flight for A319, A320 and A330 aircraft.
Maximum of one (1) prisoner may be accepted for ATR-72 aircraft.

It is mandatory that at least one (1) security officer, from the PNP or NBI for every prisoner.

The special handling must be arranged with Cebu Pacific at least 24 hours before the flight.

Elderly Passengers

Elderly passenger shall be treated as a regular passenger and will be given special assistance if requested.

Seeing Eye Dogs

Seeing Eye dogs shall only be accepted for carriage in the cabin provided:

  1. The owner assumes full responsibility for any required clearances from the appropriate government authorities
  2. Document is presented confirming that the Seeing Eye dog has been trained to an acceptable level
  3. Upon check-in, present evidence that the dog is a service animal
  4. Seeing Eye dog will not occupy a seat
  5. For flights more than eight (8) hours, the owner provides an absorbent plastic-backed pad. Otherwise a document showing that the animal does not need to relieve itself for the duration of the flight.

Please visit for more information if you deem it necessary to travel with your Seeing Eye dog to/from Australia.

Get your documents ready, download the Special Handling Form ​ and Unaccompanied Minors Form here.

Please present three (3) accomplished forms of each at the counter during check-in.​​​​​

  • Check-in and Boarding Guidelines

  • Baggage Information

  • Travel Documents

  • Special Service Request

  • Flight Connections

  • Flight Disruptions

  • Online Booking Cut-off

  • Travel Tax and Terminal Fee