CEBConnect's airport transfer feature makes connecting flights through Singapore Changi Airport even easier:
Simply collect a boarding pass for your onward flight at Transfer Lounge E within the transit area.
What is CEBConnect?
CEBConnect is a convenient transfer service within Singapore Changi Airport's transit area without the need to clear arrival immigration, collect checked-in luggage and check-in again for your onward flight connections via Singapore.
How does CEBConnect work?
Upon arrival at Singapore Changi Airport, guests who purchased CEBConnect must proceed to Transfer Lounge E. Agents at the Transfer lounge E will then check in the passenger on their onward flight, issue the second boarding pass and arrange for luggage transfers to onward flight.
Do I need to purchase CEBConnect?
For onward flights within 8 hours, CEBConnect has been incorporated in your interline ticket purchase.
Where can I purchase CEBConnect?
CEBConnect may be purchased online, through the call center, travel agents, or at the Singapore Changi Airport transit counter directly.
Is there any time limit to purchase the CEBConnect?
It has to be purchased minimum 2 hours before departure of the onward flight to facilitate luggage transfer.
If I'm transiting in Singapore with CEBConnect, do I still need a visa?
A Singapore visa is not required for guests who purchased CEBConnect as guests will not clear Immigration. Guests may stay in the transit area for up to 24 hours without visa. However, guests must have the proper immigration documents for the final destination.
Will I get two boarding passes when I check-in for my first flight?
Guests will receive one boarding pass as per normal for the first leg of their journey. Upon arrival at Singapore Changi Airport, passengers are to proceed to Transfer lounge E in the transit area immediately. Agents at Transfer lounge E will then check in the passenger on the onward flight, issue the second boarding pass and arrange for luggage transfers to onward flight.
What are the travel documents to be presented at the travel desk?
Itinerary receipt print-out for the onward flight, valid passport and visa for the final destination (if needed) and checked luggage claim tags (if any).
How can I ensure that my baggage has been transferred to my second flight?
Guests are to present their luggage claim tags to the staff at Transfer Lounge E so that their bags can be retagged and transferred to their final destination.
If Cebu Pacific makes changes to my flight, will the airport transfer service still be available?
Yes. It will be transferred to the passenger's new flight itinerary.
When is the latest can I collect the boarding pass for my onward flight from the transfer desk?
Guests should collect their boarding pass for their onward flight at Transfer Lounge E at the latest 90 minutes to departure to ensure that they are able to board their onward flight in a timely manner and have their luggage transferred accordingly.