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Travel Services 

Self Check-in Kiosk

 

Check-in Time

 

As early as 4 hours before the flight, gue​st can do self-service check-in up to 1 hour before departure time.

The self-service check-in kiosk is available to all guests except the following and must proceed to the check-in counters for their check-in process.

  • Unaccompanied minor
  • Guest of 10 or more under 1 booking record
  • Guests on non-direct flights.
 

The following guests due to several factors including, but not limited to, presentation of original travel documents, profiling etc., are requested to proceed to the check-in counter to claim their boarding pass after checking in using the self-service check-in kiosk.

  • Expectant mothers
  • Guests with infants
  • Guests with reduced mobility or requiring special assistance
 

Important Reminders

  • Be Verified. For international guests, please ensure that you drop by our bag drop counters for your documents to be verified not later than 45 minutes before the flight.
  • All guests must drop their checked-in baggage at the bag drop counters from 3 hours before the flight.
  • For those traveling on domestic flights without baggage, proceed to the boarding gate.
  • All guests must be at the boarding gate 30 minutes before flight time.
 

Timely Reminders

 
  • 3 hours up to 45 minutes before departure - Checked-in baggage can be dropped at the Bag Drop counter for weighing and tagging.
  • 30 minutes before depature – Web Check-In guests should be at the boarding gate.
 

FAQs

  1. Where can I check-in?

    Self check-in kiosks are strategically located on most Philippine airports.  In Terminal 3 self check-in kiosks are located on aisles D.    

  2. Is there a kiosk check-in fee?

    There is no fee for using these self check-in kiosks.

  3. Are there restrictions on the web check-in service?

    There are certain cases wherein we disallow self check-in as these would entail special handling. These are:

    The self check-in kiosk is available to all guests except the following and must proceed to the check-in counters for their check-in process.

    1. Unaccompanied minor
    2. Guest of 10 or more under 1 booking record
    3. Guests on non-direct flights.
     

    The following guests due to several factors including, but not limited to, presentation of original travel documents, profiling etc., are requested to proceed to the check-in counter to claim their boarding pass after checking in using the self check-in kiosk.

    • Expectant mothers
    • Guests with infants
    • Guests with reduced mobility or requiring special assistance
  4. I am a Cebgo guest can I use the self check-in kiosk to check-in?

    Yes, you can use the self check-in kiosk effective October 24, 2014.

  5. I am a Cebgo guest flying out of Manila can I use the self check-in kiosk in NAIA Terminal 3?

    No, not yet since Cebgo operates in NAIA Terminal 4.

  6. Do I need to print my boarding pass?

    Yes, you will get your boarding pass from the kiosk after you have checked-in successfully.

  7. I don’t have a checked baggage, do I still need to go to the bag drop counter?

    If you are a Lite Fare international guest, you need to drop by the bag drop counter for documents verification at least 45 minutes before departure time.

    If you are a wLite Fare domestic guest, you may go straight to the boarding gate. Be sure to be there at least 30 minutes before departure time.

    Please allow ample time for security checks and Immigration clearance. We strictly close the boarding gate 15 minutes before departure time

  8. There is no boarding gate indicated in my boarding pass. What do I do?

    Please check your gate assignment with our airport staff.

  9. I want to rebook a flight I have already checked-in online. Can I do this?

    No. Once you have checked-in for your flight, you can no longer make any changes. Your fare is already considered flown.

  10. I want to cancel a flight I have already checked-in online. Can I do this?

    No. Once you have checked-in for your flight, you can no longer cancel your flight. Your fare is already considered flown.

  11. I checked-in using the kiosk for my international flight but got to the bag drop counter 35 minutes before departure time. Can I still take the flight?

    You will no longer be accommodated for your flight. You need to be at the bag drop counter at least 45 minutes before departure time.

  12. I have not paid for my travel tax, where will I pay this?

    You need to pay for your Philippine travel tax at the Philippine Tourism Authority counter before going to the check-in area

IMPORTANT REMINDERS
  • Check-in and Boarding Guidelines Check in through the Cebu Pacific mobile app or website to get a seat number and boarding pass. Mobile and web check-in options are available from 7 days up to 4 hours before flight (up to 1 hour before the flight for flights within the Philippines).

    Airport check-in counters open as early as 3 hours before flight, and close 45 minutes before the scheduled time of departure.

    After check-in, guests must be at the designated boarding gate 30 minutes before the scheduled time of departure. Check-in and boarding times vary and depend on the airport of departure.

           Counter and Bag Drop closure:

           Flights leaving Dubai, Doha, Kuwait and Riyadh: 60 minutes before departure

           All other fights: 45 minutes before departure

    Guests will not be allowed to take the flight after check-in counters and boarding gates close.

    For guests with Interline itineraries, the Operating Carrier’s check-in and boarding times apply.

  • Baggage Information Only 1 piece of baggage is allowed to be carried on board provided that it does not exceed the dimensions 56cm x 36cm x 23cm for Airbus flights and 56cm x 35cm x 20cm for ATR flights. Carry-on bag should not weigh more than 7kg.

    Bags for check-in must not exceed 30 kilos per piece, and not contain fragile or valuable items

  • Travel Documents International travellers must present valid passports and applicable visas. Cebu Pacific is a point-to-point carrier so please ensure that all passengers have the necessary visas or documents required for entry to the destination indicated on their Cebu Pacific itinerary.

    All passengers flying into Sydney must clear immigration upon arrival. Those who have onward connections to a third country will not be able to use transit facilities and cannot avail of the transit-without-visa privilege, regardless of their connecting time.

    Please be advised that based on Davao City ordinance no. 0292-06/03005-00 known as the Comprehensive Children and Family Support, all carriers are required to advise passengers travelling to/from Davao that:

    1. If a child/minor aged below 15 is travelling alone or travelling with a person other than his/her parents or those exercising parental authority and legal custody of the child. Parents/guardian need to secure permit to travel from the City Social Services and Development Office (CSSDO). Below are the required documents for one to get permit to travel:

    a. Birth certificate of the minor (original and photocopy)
    b. Barangay clearance issued by the Punong Barangay – stating that the barangay has knowledge of the travel plans of the minor
    c. Written parental consent attested by the Punong Barangay (if no parents, consent shall be made by the grandparents or the eldest sibling)
    d. Identification card of the minor (original and photocopy)
    e. Identification card of the authorized person who will accompany the child in his travels (original and photocopy)

    2. If a child/ minor is traveling with both or any of his parents, there is no need to secure permit to travel as long as there is document to prove of the minor’s relation such as:

    a. Birth certificate
    b. Valid Ids

  • Special Service Request

  • Flight Connections If you are booking 2 single-sectoral flights (example: CEB-MNL then MNL-HKG), please allow the following minimum times between the first arrival and the next take-off.

    Domestic: 2 hours minimum time
    International: 3 hours minimum time

    There are the minimum times required to collect baggage and complete check-in procedures required for your second flight.

    We are a point-to-point carrier and will not be liable for any misconnections brought about by delays, cancellations and any flight arrangements you may choose to make.

    If you have onward flights with other airlines, you will have to pick up your bags and clear through Immigration and Customs so please make sure that you have all your visa requirements with you.

  • Flight Disruptions At any time after a booking has been made, we may change our schedules and /or cancel, terminate, divert, postpone or reschedule or delay any flight where we reasonably consider this to be justified by circumstance beyond our control or for reasons of safety or security.

    In the event of these disruptions, the following options are your sole remedies against us:

    1. Rebooking
    2. Refund
    3. Travel credits

    Fare rules and airline policies shall apply during these circumstances.

  • Online Booking Cut-off Internet bookings are not permitted within 3 hours and 59 minutes from the scheduled time of departure. If you wish to travel within this time, you may contact our Call Center at (+632) 70-20-888 or (+6332) 230-8888 to check availability of your preferred flight. Booking can only be done at our sales offices or airport sales counters.

  • Travel Tax and Terminal Fee Philippine Travel Tax

    Philippine passport holders are required to pay for the Philippine Travel Tax amounting to Php 1,620 when traveling internationally from the Philippines. Guests have the options of paying through TIEZA (Tourism Infrastructure and Enterprise Zone Authority) website or at their booth on the day of travel.

    Terminal Fee

    For guests travelling from the Philippines*: Terminal fee shall be paid at the airport upon check-in.

    For guests exiting and transiting Manila: Terminal fee is included in the total payment and collected at time of booking.

    For guests exiting and transiting Cebu to destinations within the Philippines: Terminal fee is included in the total payment and collected at time of booking.

    *Except Manila, Cebu, and Caticlan (Boracay)

    Red Eye Flights

    For flights departing past midnight (that is, 0040H, 0025H, etc), please be reminded that you need to check-in for your flight the day before the date indicated on your Itinerary Receipt.

  • Duty Free Purchases For US Bound flights, please be informed that duty free items purchased from the airport are not allowed to be brought inside the aircraft. This is pursuant to the TSA rule that we are limiting the acceptance of Liquids, Aerosols and Gels (LAGs). We have coordinated with the airport Duty Free office and have requested that if a purchased item is bound on our US flight, the passenger will be refunded of the full amount of the items purchased.